Hi All,

First time posting, so please let me know what other diagnostics I can post. I am receiving this error on some files in Sonarr when trying to manually pull them in: "Failed to get runtime from the file, make sure ffprobe is available"

Initially I thought maybe it was a corrupt database (which seems to happen a couple times a year with Sonarr) and restored an old one, but that did not solve my issue.

After reading this reddit thread and this Unraid General Support thread it seemed to me like my problem was with permissions. Using the built-in Unraid tool, I re-ran permissions on all my disks and out of caution also on my shares and then restarted the Sonarr docker, but nothing changed. I then did a full re-boot and nothing changed.

I've checked my permissions and it seems that the "nobody" user seems to have the correct permissions on my "Torrents" share, but maybe I am misunderstanding something. I've included a screenshot of my current permission levels in my "torrents" share where Sonarr needs to access the file.

Currently in my docker file I have PUID set to 99, PGID set to 100, UMASK set to 000 and the docker is running with the Privileged switch toggled on. I have also attached the Sonarr log file.

I understand that maybe this issue would be better suited in the Sonarr support forum, but seeing as how it seems like it should be a simple permissions fix and that is not working, I thought maybe starting here would be better.

Cheers

sonarr_log.txt

Edited November 17, 2025Nov 17 by jaboolian

If it's a container issue, better to use its support thread, but first post the complete diagnostics in case there's a visible server issue.