December 2, 2025Dec 2 I have two urgent problems. First, in trying to go from the trial key to starter key on a new USB I made a mistake and now can not boot my system. I need support to un-block this so I can get my system back up.What happened: I assumed restore of backup was done to the running system and missed the step of creating the new USB from the backup. So I booted to a fresh system, installed the starter license, then realized I had missed a step. I went back and created the new USB from the backup. Restart, recover key, and I get the error "Key Replacement Failed". I'm trying to be a good customer yet a mistake on my part has resulted in lockout. SECOND PROBLEM: I can't log in. The account I used to purchase my key and to log into this forum is not recognized. My attempt to change my password fails to generate an e-mail to me. SO I CAN'T CONTACT SUPPORT to fix this problem. I don't understand unraid.com's user account system. Is there one account for purchase and forums? Or are there separate accounts for different parts? Is there a separate account for support?
December 2, 2025Dec 2 Sorry to hear- you can also email [email protected] to begin a ticket without logging in.
December 2, 2025Dec 2 Author Solution I solved the license problem. (shutdown the system, removed the USB, downloaded the key file, copied that to the USB, reboot, and the admin panel is snowing I now have the Starter license. I also figured out the problem logging in. I had some subtle error in the e-mail saved to my password manager. I still can't see it. But fixed by copying the e-mail address from a correct source. Thanks for the fast response.
December 2, 2025Dec 2 2 hours ago, pokekey said:I solved the license problem. (shutdown the system, removed the USB, downloaded the key file, copied that to the USB, reboot, and the admin panel is snowing I now have the Starter license.I also figured out the problem logging in. I had some subtle error in the e-mail saved to my password manager. I still can't see it. But fixed by copying the e-mail address from a correct source. Thanks for the fast response.Awesome- thanks for checking back in. Glad to hear you’re back in business
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