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yantsing

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  1. Two Unraid Pro licenses purchased in 2022 — one key is linked to my account, the other is missing

    yantsing posted a topic in General Support
    Hi everyone, I purchased two Unraid Pro licenses back in 2022, and I'm hoping the team can help me locate the second one. One of them is still fully working and linked to my account, but the other no longer shows up anywhere I can reach it. Purchase records I have: Order number Date of purchase 1077166 Jan 6, 2022, 10:45:02 PM ze0mlT0cTE9F May 10, 2022, 4:01:38 AM What is working: the license from order ze0mlT0cTE9F is linked to my Unraid account and is listed under https://account.unraid.net/keys. That is the server I'm currently running. What is missing: the license from order 1077166. It is not listed under my account's License Keys page. On top of that, the USB flash device that this key was installed on has been lost, so I have no way to recover the .key file, the key URL, or the old flash GUID from the drive itself.

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