girlengineerhere

Right, that's where I was earlier and was confused by the transcoding -> direct -> transcoding continual error loop I was seeing.

WOW! I can't believe that's all I needed to change. Thank you, Intel-Gpu-Tools now does show that the GPU is being engaged and the transcoding actually starts now.

Hi! Having a transcoding problem as well, not sure where the issue lies so dumping all the info I have here and hoping it's enough for some help! I have an Intel iGPU that I pass through to my container, have updated the Unraid go file to persist its access and permissions, and set Jellyfin with Intel Quick Sync under Hardware Acceleration. Details for that was following this guide: Here's what happens when I try to play a video.. On the browser side, the video seems to flicker between different aspect ratios and then shows: 'Playback Error This client isn't compatible with the media and the server isn't sending a compatible media format' with a 'Got It' button which starts the aspect ratio changing over for a few seconds before it shows the message again in a loop. -> Direct Play -> Playback Error Looking at the Admin Dashboard, the appropriate device shows initially as 'Transcoding - 8.2 Mbps ts h264 mp3' briefly, then it says 'Direct playing'. I think this change happens at the same rate as the aspect ratio changes above, because it stays at 'Direct playing' until I hit 'Got It' on the screen and then it goes back to briefly showing transcoding -> direct playing -> transcoding..etc. From the Docker log, it appears that it tries to find a transcode for the file, doesn't see one, and then fails to actually transcode? It know it should transcode, hence the VideoCodecNotSupported flag. When I turn off hardware acceleration, this same video shows 'Transcoding (8.2 fps) - 7.5 Mbps ts h264 mp3' and it does play, but it's pretty stuttery unless I let it sit for a while & don't skip around - hence the attempt to get my GPU to assist here. The only difference in the status is the actual frames per second. The relevant playback data when not using hardware acceleration shows this: Playback Info Play method: Transcode Transcoding Info Video codec: H264 Audio codec: MP3 Bitrate: 7.5 Mbps Transcoding framerate: 9.5 fps Reason for transcoding: VideoCodecNotSupported Original Media Info Container : webm Size: 1.1 GiB Bitrate: 3.9 Mbps Video Codec: HEVC Main 10 Video bitrate: 3.6 Mbps Here's all the relevant items from the log that happen during this process, with names edited out: