eweitzman

In the US, most people work the week prior to Thanksgiving which always occurs on a Thursday. If you live in the US, @trurl, hasn't that been your experience too? Then again, there were times I used 3-4 vacation days and adjacent weekends to get nine days off. OTOH, small business owners generally don't take holidays. I sure didn't. My questions were posted three days before Thanksgiving. If they decided to not answer here and write a FAQ or update license terms instead, it would have been courteous to let us know after offering to "answer [all questions here] until we're all exhausted" last Sunday.

@limetech Will you be responding to my questions in the near future?

Do you have updated license terms and a privacy policy that can be reviewed, that include answers to relevant questions above?

Aside from these questions of data storage, security, and privacy, could you describe what the user experience would be like if a license holder kept a server logged out of UPC and only turned it one for short periods of time to use MyServer capabilities? For example, there might be gaps in information about the server the would limit the usefulness of MyServer features, or extra steps might be needed before those features could be used.

What services do you plan to offer through the MyServer plugin that will not otherwise be available to licensed users who have opted out of UPC?

What services are offered through the MyServer plugin that are not otherwise available to license holders who opt out of UPC?

What information is shared through the forum to the license holder, to other forum users, or to anyone else besides Limetech and forum users?

If you store that information, and the license holder later opts out of using UPC and the MyServer plugin, how can the license holder remove all such information from your systems?

How is that information protected from malicious third parties?

How is that information used by Limetech?

What is the frequency that this information is sent?

What information is sent from licensed servers to limetech’s cloud via UPC and the MyServer plugin? Please be thorough in your description.

Will you take questions about MyServers here, or only UPC? I noted my confusion mixing the two together. I could start a new thread for the MyServers issues that have been raised by others and myself if you like.

If his thumb drive breaks, he's FORCED to opt in to continue using unraid if the only way to authorize a new thumb drive is via UPC. (How he would do that with a server that won't boot is another Catch-22). If he wants to comment on MyServers in the MyServers sub-forum, he's FORCED to opt in. If he wants to make use of new features that are only made available to opted-in users in the future, he'll be FORCED to opt in. In the video, Jon mentions the difficulty of setting up secure remote access and how MyServers simplifies that. If he wants to use that feature, he's FORCED to opt in. Come to think of it, if he chooses to not opt in, he becomes a second-class user.

I've received lots of help on this forum over the years. I've also had lots of issues that haven't been answered here. Jon actually mentions that problem in the video as one motivation for building MyServers, to make things easy for "less sophisticated users" who run into dead ends. But the forum is full of obsolete posts, obsolete documentation, unsolved problems, dated information he also acknowledges as a problem for users. Please note that I'm not taking potshots at community members who provide support on this forum. There are too many users, too many problems, too many new features with, unfortunately, too many bugs. Limetech and the forum has been doing a precarious balancing act for years. If limetech wants to continue scaling, they need to automate support requests and provide better support. UPC and MyServers appear to be a step in that direction. As pointed out earlier, through that mechanism, they get fuller info about the server being supported.