Dawson

Hi, I am trying to spin up a Pi-hole docker container on my system and I have been running into errors where other programs are using the same ports that the Pi-hole container is attempting to use (Ports 80, 53, & 67). I ran netstat -tulpn in the terminal to see which programs were using those ports but the programs it listed I do not recognize. does anyone have any advice on how to resolve this? Active Internet connections (only servers) Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name tcp 0 0 0.0.0.0:5355 0.0.0.0:* LISTEN 2030/wsdd2 tcp 0 0 0.0.0.0:8123 0.0.0.0:* LISTEN 4183525/docker-prox tcp 0 0 127.0.0.1:39153 0.0.0.0:* LISTEN 4070647/Plex Plug-i tcp 0 0 127.0.0.1:39369 0.0.0.0:* LISTEN 4070854/Plex Plug-i tcp 0 0 127.0.0.1:80 0.0.0.0:* LISTEN 7371/nginx: master tcp 0 0 127.0.0.1:16509 0.0.0.0:* LISTEN 10522/libvirtd tcp 0 0 127.0.0.1:139 0.0.0.0:* LISTEN 2016/smbd tcp 0 0 127.0.0.1:445 0.0.0.0:* LISTEN 2016/smbd tcp 0 0 127.0.0.1:443 0.0.0.0:* LISTEN 7371/nginx: master tcp 0 0 0.0.0.0:3702 0.0.0.0:* LISTEN 2030/wsdd2 tcp 0 0 127.0.0.1:34955 0.0.0.0:* LISTEN 4070661/Plex Plug-i tcp 0 0 192.168.122.1:53 0.0.0.0:* LISTEN 10633/dnsmasq tcp 0 0 192.168.2.8:443 0.0.0.0:* LISTEN 7371/nginx: master tcp 0 0 192.168.2.8:445 0.0.0.0:* LISTEN 2016/smbd tcp 0 0 192.168.2.8:139 0.0.0.0:* LISTEN 2016/smbd tcp 0 0 192.168.2.8:80 0.0.0.0:* LISTEN 7371/nginx: master tcp 0 0 127.0.0.1:32401 0.0.0.0:* LISTEN 4070014/Plex Media tcp 0 0 127.0.0.1:32600 0.0.0.0:* LISTEN 4070396/Plex Tuner tcp 0 0 0.0.0.0:25600 0.0.0.0:* LISTEN 4185140/docker-prox tcp 0 0 127.0.0.1:41471 0.0.0.0:* LISTEN 4070760/Plex Plug-i tcp 0 0 0.0.0.0:25585 0.0.0.0:* LISTEN 4184905/docker-prox tcp 0 0 0.0.0.0:25584 0.0.0.0:* LISTEN 4184889/docker-prox tcp 0 0 0.0.0.0:25587 0.0.0.0:* LISTEN 4184935/docker-prox tcp 0 0 0.0.0.0:25586 0.0.0.0:* LISTEN 4184919/docker-prox tcp 0 0 0.0.0.0:25589 0.0.0.0:* LISTEN 4184967/docker-prox tcp 0 0 0.0.0.0:25588 0.0.0.0:* LISTEN 4184950/docker-prox tcp 0 0 0.0.0.0:25591 0.0.0.0:* LISTEN 4184999/docker-prox tcp 0 0 0.0.0.0:25590 0.0.0.0:* LISTEN 4184983/docker-prox tcp 0 0 0.0.0.0:25593 0.0.0.0:* LISTEN 4185029/docker-prox tcp 0 0 0.0.0.0:25592 0.0.0.0:* LISTEN 4185013/docker-prox tcp 0 0 0.0.0.0:25595 0.0.0.0:* LISTEN 4185061/docker-prox tcp 0 0 0.0.0.0:25594 0.0.0.0:* LISTEN 4185045/docker-prox tcp 0 0 0.0.0.0:25597 0.0.0.0:* LISTEN 4185092/docker-prox tcp 0 0 0.0.0.0:25596 0.0.0.0:* LISTEN 4185077/docker-prox tcp 0 0 0.0.0.0:25599 0.0.0.0:* LISTEN 4185124/docker-prox tcp 0 0 0.0.0.0:25598 0.0.0.0:* LISTEN 4185109/docker-prox tcp 0 0 0.0.0.0:25569 0.0.0.0:* LISTEN 4184656/docker-prox tcp 0 0 0.0.0.0:25568 0.0.0.0:* LISTEN 4184641/docker-prox tcp 0 0 0.0.0.0:25571 0.0.0.0:* LISTEN 4184689/docker-prox tcp 0 0 0.0.0.0:25570 0.0.0.0:* LISTEN 4184672/docker-prox tcp 0 0 0.0.0.0:25573 0.0.0.0:* LISTEN 4184720/docker-prox tcp 0 0 0.0.0.0:25572 0.0.0.0:* LISTEN 4184704/docker-prox tcp 0 0 0.0.0.0:25575 0.0.0.0:* LISTEN 4184750/docker-prox tcp 0 0 0.0.0.0:25574 0.0.0.0:* LISTEN 4184735/docker-prox tcp 0 0 0.0.0.0:25577 0.0.0.0:* LISTEN 4184780/docker-prox tcp 0 0 0.0.0.0:25576 0.0.0.0:* LISTEN 4184764/docker-prox tcp 0 0 0.0.0.0:25579 0.0.0.0:* LISTEN 4184812/docker-prox tcp 0 0 0.0.0.0:25578 0.0.0.0:* LISTEN 4184796/docker-prox tcp 0 0 0.0.0.0:25581 0.0.0.0:* LISTEN 4184841/docker-prox tcp 0 0 0.0.0.0:25580 0.0.0.0:* LISTEN 4184826/docker-prox tcp 0 0 0.0.0.0:25583 0.0.0.0:* LISTEN 4184873/docker-prox tcp 0 0 0.0.0.0:25582 0.0.0.0:* LISTEN 4184857/docker-prox tcp 0 0 0.0.0.0:25553 0.0.0.0:* LISTEN 4184405/docker-prox tcp 0 0 0.0.0.0:25552 0.0.0.0:* LISTEN 4184390/docker-prox tcp 0 0 0.0.0.0:25555 0.0.0.0:* LISTEN 4184437/docker-prox tcp 0 0 0.0.0.0:25554 0.0.0.0:* LISTEN 4184421/docker-prox tcp 0 0 0.0.0.0:25557 0.0.0.0:* LISTEN 4184468/docker-prox tcp 0 0 0.0.0.0:25556 0.0.0.0:* LISTEN 4184453/docker-prox tcp 0 0 0.0.0.0:25559 0.0.0.0:* LISTEN 4184500/docker-prox tcp 0 0 0.0.0.0:25558 0.0.0.0:* LISTEN 4184484/docker-prox tcp 0 0 0.0.0.0:25561 0.0.0.0:* LISTEN 4184532/docker-prox tcp 0 0 0.0.0.0:25560 0.0.0.0:* LISTEN 4184517/docker-prox tcp 0 0 0.0.0.0:25563 0.0.0.0:* LISTEN 4184564/docker-prox tcp 0 0 0.0.0.0:25562 0.0.0.0:* LISTEN 4184548/docker-prox tcp 0 0 0.0.0.0:25565 0.0.0.0:* LISTEN 4184595/docker-prox tcp 0 0 0.0.0.0:25564 0.0.0.0:* LISTEN 4184579/docker-prox tcp 0 0 0.0.0.0:25567 0.0.0.0:* LISTEN 4184627/docker-prox tcp 0 0 0.0.0.0:25566 0.0.0.0:* LISTEN 4184611/docker-prox tcp 0 0 0.0.0.0:25537 0.0.0.0:* LISTEN 4184154/docker-prox tcp 0 0 0.0.0.0:25536 0.0.0.0:* LISTEN 4184139/docker-prox tcp 0 0 0.0.0.0:25539 0.0.0.0:* LISTEN 4184186/docker-prox tcp 0 0 0.0.0.0:25538 0.0.0.0:* LISTEN 4184170/docker-prox tcp 0 0 0.0.0.0:25541 0.0.0.0:* LISTEN 4184217/docker-prox tcp 0 0 0.0.0.0:25540 0.0.0.0:* LISTEN 4184203/docker-prox tcp 0 0 0.0.0.0:25543 0.0.0.0:* LISTEN 4184248/docker-prox tcp 0 0 0.0.0.0:25542 0.0.0.0:* LISTEN 4184232/docker-prox tcp 0 0 0.0.0.0:25545 0.0.0.0:* LISTEN 4184278/docker-prox tcp 0 0 0.0.0.0:25544 0.0.0.0:* LISTEN 4184263/docker-prox tcp 0 0 0.0.0.0:25547 0.0.0.0:* LISTEN 4184311/docker-prox tcp 0 0 0.0.0.0:25546 0.0.0.0:* LISTEN 4184295/docker-prox tcp 0 0 0.0.0.0:25549 0.0.0.0:* LISTEN 4184342/docker-prox tcp 0 0 0.0.0.0:25548 0.0.0.0:* LISTEN 4184326/docker-prox tcp 0 0 0.0.0.0:25551 0.0.0.0:* LISTEN 4184374/docker-prox tcp 0 0 0.0.0.0:25550 0.0.0.0:* LISTEN 4184359/docker-prox tcp 0 0 0.0.0.0:25521 0.0.0.0:* LISTEN 4183904/docker-prox tcp 0 0 0.0.0.0:25520 0.0.0.0:* LISTEN 4183887/docker-prox tcp 0 0 0.0.0.0:25523 0.0.0.0:* LISTEN 4183936/docker-prox tcp 0 0 0.0.0.0:25522 0.0.0.0:* LISTEN 4183919/docker-prox tcp 0 0 0.0.0.0:25525 0.0.0.0:* LISTEN 4183968/docker-prox tcp 0 0 0.0.0.0:25524 0.0.0.0:* LISTEN 4183952/docker-prox tcp 0 0 0.0.0.0:25527 0.0.0.0:* LISTEN 4183998/docker-prox tcp 0 0 0.0.0.0:25526 0.0.0.0:* LISTEN 4183984/docker-prox tcp 0 0 0.0.0.0:25529 0.0.0.0:* LISTEN 4184029/docker-prox tcp 0 0 0.0.0.0:25528 0.0.0.0:* LISTEN 4184014/docker-prox tcp 0 0 0.0.0.0:25531 0.0.0.0:* LISTEN 4184061/docker-prox tcp 0 0 0.0.0.0:25530 0.0.0.0:* LISTEN 4184046/docker-prox tcp 0 0 0.0.0.0:25533 0.0.0.0:* LISTEN 4184092/docker-prox tcp 0 0 0.0.0.0:25532 0.0.0.0:* LISTEN 4184076/docker-prox tcp 0 0 0.0.0.0:25535 0.0.0.0:* LISTEN 4184122/docker-prox tcp 0 0 0.0.0.0:25534 0.0.0.0:* LISTEN 4184107/docker-prox tcp 0 0 0.0.0.0:25505 0.0.0.0:* LISTEN 4183652/docker-prox tcp 0 0 0.0.0.0:25504 0.0.0.0:* LISTEN 4183635/docker-prox tcp 0 0 0.0.0.0:25507 0.0.0.0:* LISTEN 4183684/docker-prox tcp 0 0 0.0.0.0:25506 0.0.0.0:* LISTEN 4183668/docker-prox tcp 0 0 0.0.0.0:25509 0.0.0.0:* LISTEN 4183716/docker-prox tcp 0 0 0.0.0.0:25508 0.0.0.0:* LISTEN 4183700/docker-prox tcp 0 0 0.0.0.0:25511 0.0.0.0:* LISTEN 4183747/docker-prox tcp 0 0 0.0.0.0:25510 0.0.0.0:* LISTEN 4183731/docker-prox tcp 0 0 0.0.0.0:25513 0.0.0.0:* LISTEN 4183778/docker-prox tcp 0 0 0.0.0.0:25512 0.0.0.0:* LISTEN 4183763/docker-prox tcp 0 0 0.0.0.0:25515 0.0.0.0:* LISTEN 4183808/docker-prox tcp 0 0 0.0.0.0:25514 0.0.0.0:* LISTEN 4183793/docker-prox tcp 0 0 0.0.0.0:25517 0.0.0.0:* LISTEN 4183839/docker-prox tcp 0 0 0.0.0.0:25516 0.0.0.0:* LISTEN 4183824/docker-prox tcp 0 0 0.0.0.0:25519 0.0.0.0:* LISTEN 4183872/docker-prox tcp 0 0 0.0.0.0:25518 0.0.0.0:* LISTEN 4183856/docker-prox tcp 0 0 0.0.0.0:25501 0.0.0.0:* LISTEN 4183588/docker-prox tcp 0 0 0.0.0.0:25500 0.0.0.0:* LISTEN 4183573/docker-prox tcp 0 0 0.0.0.0:25503 0.0.0.0:* LISTEN 4183620/docker-prox tcp 0 0 0.0.0.0:25502 0.0.0.0:* LISTEN 4183604/docker-prox tcp 0 0 0.0.0.0:8443 0.0.0.0:* LISTEN 4183541/docker-prox tcp 0 0 127.0.0.1:44795 0.0.0.0:* LISTEN 4070851/Plex Plug-i tcp 0 0 127.0.0.1:44435 0.0.0.0:* LISTEN 4070289/Plex Plug-i tcp6 0 0 :::8123 :::* LISTEN 4183533/docker-prox tcp6 0 0 :::32400 :::* LISTEN 4070014/Plex Media tcp6 0 0 :::25600 :::* LISTEN 4185147/docker-prox tcp6 0 0 :::25585 :::* LISTEN 4184912/docker-prox tcp6 0 0 :::25584 :::* LISTEN 4184896/docker-prox tcp6 0 0 :::25587 :::* LISTEN 4184943/docker-prox tcp6 0 0 :::25586 :::* LISTEN 4184926/docker-prox tcp6 0 0 :::25589 :::* LISTEN 4184974/docker-prox tcp6 0 0 :::25588 :::* LISTEN 4184959/docker-prox tcp6 0 0 :::25591 :::* LISTEN 4185006/docker-prox tcp6 0 0 :::25590 :::* LISTEN 4184990/docker-prox tcp6 0 0 :::25593 :::* LISTEN 4185036/docker-prox tcp6 0 0 :::25592 :::* LISTEN 4185022/docker-prox tcp6 0 0 :::25595 :::* LISTEN 4185069/docker-prox tcp6 0 0 :::25594 :::* LISTEN 4185053/docker-prox tcp6 0 0 :::25597 :::* LISTEN 4185101/docker-prox tcp6 0 0 :::25596 :::* LISTEN 4185085/docker-prox tcp6 0 0 :::25599 :::* LISTEN 4185132/docker-prox tcp6 0 0 :::25598 :::* LISTEN 4185116/docker-prox tcp6 0 0 :::25569 :::* LISTEN 4184664/docker-prox tcp6 0 0 :::25568 :::* LISTEN 4184649/docker-prox tcp6 0 0 :::25571 :::* LISTEN 4184696/docker-prox tcp6 0 0 :::25570 :::* LISTEN 4184681/docker-prox tcp6 0 0 :::25573 :::* LISTEN 4184727/docker-prox tcp6 0 0 :::25572 :::* LISTEN 4184713/docker-prox tcp6 0 0 :::25575 :::* LISTEN 4184757/docker-prox tcp6 0 0 :::25574 :::* LISTEN 4184743/docker-prox tcp6 0 0 :::25577 :::* LISTEN 4184788/docker-prox tcp6 0 0 :::25576 :::* LISTEN 4184772/docker-prox tcp6 0 0 :::25579 :::* LISTEN 4184818/docker-prox tcp6 0 0 :::25578 :::* LISTEN 4184804/docker-prox tcp6 0 0 :::25581 :::* LISTEN 4184849/docker-prox tcp6 0 0 :::25580 :::* LISTEN 4184833/docker-prox tcp6 0 0 :::25583 :::* LISTEN 4184881/docker-prox tcp6 0 0 :::25582 :::* LISTEN 4184864/docker-prox tcp6 0 0 :::25553 :::* LISTEN 4184413/docker-prox tcp6 0 0 :::25552 :::* LISTEN 4184398/docker-prox tcp6 0 0 :::25555 :::* LISTEN 4184446/docker-prox tcp6 0 0 :::25554 :::* LISTEN 4184429/docker-prox tcp6 0 0 :::25557 :::* LISTEN 4184475/docker-prox tcp6 0 0 :::25556 :::* LISTEN 4184462/docker-prox tcp6 0 0 :::25559 :::* LISTEN 4184509/docker-prox tcp6 0 0 :::25558 :::* LISTEN 4184491/docker-prox tcp6 0 0 :::25561 :::* LISTEN 4184540/docker-prox tcp6 0 0 :::25560 :::* LISTEN 4184524/docker-prox tcp6 0 0 :::25563 :::* LISTEN 4184571/docker-prox tcp6 0 0 :::25562 :::* LISTEN 4184556/docker-prox tcp6 0 0 :::25565 :::* LISTEN 4184602/docker-prox tcp6 0 0 :::25564 :::* LISTEN 4184585/docker-prox tcp6 0 0 :::25567 :::* LISTEN 4184635/docker-prox tcp6 0 0 :::25566 :::* LISTEN 4184619/docker-prox tcp6 0 0 :::25537 :::* LISTEN 4184162/docker-prox tcp6 0 0 :::25536 :::* LISTEN 4184147/docker-prox tcp6 0 0 :::25539 :::* LISTEN 4184194/docker-prox tcp6 0 0 :::25538 :::* LISTEN 4184177/docker-prox tcp6 0 0 :::25541 :::* LISTEN 4184225/docker-prox tcp6 0 0 :::25540 :::* LISTEN 4184209/docker-prox tcp6 0 0 :::25543 :::* LISTEN 4184254/docker-prox tcp6 0 0 :::25542 :::* LISTEN 4184240/docker-prox tcp6 0 0 :::25545 :::* LISTEN 4184287/docker-prox tcp6 0 0 :::25544 :::* LISTEN 4184271/docker-prox tcp6 0 0 :::25547 :::* LISTEN 4184318/docker-prox tcp6 0 0 :::25546 :::* LISTEN 4184303/docker-prox tcp6 0 0 :::25549 :::* LISTEN 4184349/docker-prox tcp6 0 0 :::25548 :::* LISTEN 4184335/docker-prox tcp6 0 0 :::25551 :::* LISTEN 4184382/docker-prox tcp6 0 0 :::25550 :::* LISTEN 4184367/docker-prox tcp6 0 0 :::25521 :::* LISTEN 4183911/docker-prox tcp6 0 0 :::25520 :::* LISTEN 4183895/docker-prox tcp6 0 0 :::25523 :::* LISTEN 4183943/docker-prox tcp6 0 0 :::25522 :::* LISTEN 4183928/docker-prox tcp6 0 0 :::25525 :::* LISTEN 4183975/docker-prox tcp6 0 0 :::25524 :::* LISTEN 4183960/docker-prox tcp6 0 0 :::25527 :::* LISTEN 4184006/docker-prox tcp6 0 0 :::25526 :::* LISTEN 4183991/docker-prox tcp6 0 0 :::25529 :::* LISTEN 4184037/docker-prox tcp6 0 0 :::25528 :::* LISTEN 4184022/docker-prox tcp6 0 0 :::25531 :::* LISTEN 4184069/docker-prox tcp6 0 0 :::25530 :::* LISTEN 4184053/docker-prox tcp6 0 0 :::25533 :::* LISTEN 4184100/docker-prox tcp6 0 0 :::25532 :::* LISTEN 4184084/docker-prox tcp6 0 0 :::25535 :::* LISTEN 4184131/docker-prox tcp6 0 0 :::25534 :::* LISTEN 4184115/docker-prox tcp6 0 0 :::25505 :::* LISTEN 4183660/docker-prox tcp6 0 0 :::25504 :::* LISTEN 4183644/docker-prox tcp6 0 0 :::25507 :::* LISTEN 4183692/docker-prox tcp6 0 0 :::25506 :::* LISTEN 4183675/docker-prox tcp6 0 0 :::25509 :::* LISTEN 4183724/docker-prox tcp6 0 0 :::25508 :::* LISTEN 4183707/docker-prox tcp6 0 0 :::25511 :::* LISTEN 4183754/docker-prox tcp6 0 0 :::25510 :::* LISTEN 4183739/docker-prox tcp6 0 0 :::25513 :::* LISTEN 4183785/docker-prox tcp6 0 0 :::25512 :::* LISTEN 4183770/docker-prox tcp6 0 0 :::25515 :::* LISTEN 4183816/docker-prox tcp6 0 0 :::25514 :::* LISTEN 4183800/docker-prox tcp6 0 0 :::25517 :::* LISTEN 4183848/docker-prox tcp6 0 0 :::25516 :::* LISTEN 4183832/docker-prox tcp6 0 0 :::25519 :::* LISTEN 4183879/docker-prox tcp6 0 0 :::25518 :::* LISTEN 4183863/docker-prox tcp6 0 0 :::25501 :::* LISTEN 4183595/docker-prox tcp6 0 0 :::25500 :::* LISTEN 4183580/docker-prox tcp6 0 0 :::25503 :::* LISTEN 4183628/docker-prox tcp6 0 0 :::25502 :::* LISTEN 4183611/docker-prox tcp6 0 0 :::8443 :::* LISTEN 4183548/docker-prox udp 0 0 192.168.2.8:48162 0.0.0.0:* 4070014/Plex Media udp 0 0 0.0.0.0:48395 0.0.0.0:* 4070396/Plex Tuner udp 0 0 0.0.0.0:32410 0.0.0.0:* 4070014/Plex Media udp 0 0 0.0.0.0:32412 0.0.0.0:* 4070014/Plex Media udp 0 0 0.0.0.0:32413 0.0.0.0:* 4070014/Plex Media udp 0 0 0.0.0.0:32414 0.0.0.0:* 4070014/Plex Media udp 0 0 192.168.2.8:48916 0.0.0.0:* 4155911/node /usr/l udp 0 0 192.168.122.1:53 0.0.0.0:* 10633/dnsmasq udp 0 0 0.0.0.0:67 0.0.0.0:* 10633/dnsmasq udp 0 0 192.168.2.8:123 0.0.0.0:* 2256060/ntpd udp 0 0 127.0.0.1:123 0.0.0.0:* 2256060/ntpd udp 0 0 0.0.0.0:1901 0.0.0.0:* 4070014/Plex Media udp 0 0 127.0.0.1:35257 0.0.0.0:* 4070014/Plex Media udp 0 0 0.0.0.0:19132 0.0.0.0:* 4183557/docker-prox udp 0 0 192.168.2.8:52631 0.0.0.0:* 4070014/Plex Media udp 0 0 0.0.0.0:3702 0.0.0.0:* 2030/wsdd2 udp 0 0 0.0.0.0:5353 0.0.0.0:* 1973/avahi-daemon: udp 0 0 0.0.0.0:5355 0.0.0.0:* 2030/wsdd2 udp 0 0 0.0.0.0:43040 0.0.0.0:* 1973/avahi-daemon: udp 0 0 127.0.0.1:43453 0.0.0.0:* 4070014/Plex Media udp 0 0 192.168.2.8:59958 0.0.0.0:* 4070014/Plex Media udp 0 0 172.17.0.1:60044 0.0.0.0:* 4155911/node /usr/l udp6 0 0 :::19132 :::* 4183564/docker-prox Thank you, Dawson

Thank you for the info, do you have any recommendations on how to fix it or should i start looking to replace the system with a 3.5" based system?

Hi, I am very new to Unraid and I have recently run into some issues with disk errors, these are all new disks and I have replaced one of the drives but the issue still comes up, I have also tried a different drive bay in my HP ProLiant DL360p Gen 8 but still the same issue. if anyone could please give me some assistance that would be greatly appreciated as I don't know what else to do! Thank you! heisenberg-diagnostics-20230121-1157.zip

Hi, i rebooted the server and attached are the new diagnostics. Thank you, Dawson heisenberg-diagnostics-20221113-1321.zip

I apologize, still new to this lol. attached are the diagnostics file. Thank you, Dawson heisenberg-diagnostics-20221112-1321.zip

Hi, I have run into this issue a few times now where Unraid says that my parity disk has errors and disables the drive, I though that the issue might have been the drive bay I was in so I moved it to another bay ( I am running a hp proliant dl380p g8) but I have gotten the same issue a couple times since then but the SMART Health is saying that the drive is ok. If anyone can help I would greatly appreciate it. Thank you, Dawson

Awesome, thank you so much for all your help!

The UI does not show any progress, I assume this means that it is the known issue. how can I set it up to mitigate this issue? also is there any plans on the devs to fix this issue if it is a known issue? Thanks for all the help!

The destination is backblaze B2 bucket

Hi everyone, I have been running into the issue with my backups where the upload speed will be great for about an hour and drop down to less than 1 Mbps there after. has anyone ran into this issue or know how I might be able to resolve this problem? any help would be greatly appreciated. thank you, Dawson