I cannot seem to connect to CrashPlan's servers any longer. I have since tried by deauthorizing the service. via the VNC viewer, I get the "Sign into CrashPlan" dialogue where it asks ONLY for your login email address. When I provide that it spends about a minute and then times out and gives me this error: Unable to sign in. Can't connect to server.
However, from the docker's console window I can type:
nc -vz clients.us1.crashplan.com 4287
And get:
Connection to clients.us1.crashplan.com 4287 port [tcp/*] succeeded!
Per this link from CrashPlan.
I have then tried reinstalling the Docker Image and removing the CrashPlanPRO folder on appdata/
Here's the tail of service.log.0:
[11.19.23 12:19:06.621 INFO 14471715-146 backup42.service.ui.UIController] UI:: UserActionRequest: LoginRequestMessage[1140309700809908276] LOGIN:
[email protected], password=****, serverAddress=central.crashplanpro.com:4287
[11.19.23 12:19:06.621 INFO 14471715-146 backup42.service.peer.Authorizer] AUTH:: LOGIN,
[email protected], passwordExists=true, requestMessage=LoginRequestMessage[1140309700809908276] LOGIN:
[email protected], password=****, serverAddress=central.crashplanpro.com:4287, register=false, firstName=null, lastName=null, registrationKey=null, waitTimeMillis=120000
[11.19.23 12:19:06.622 INFO 46835_AUTH-3 backup42.service.peer.Authorizer] AUTH:: *** START *** with Authorizer@46816286[ LOGIN,
[email protected], passwordExists=true]
[11.19.23 12:19:06.622 INFO 46835_AUTH-3 up42.service.peer.PeerController] Attempting to connect to CPC. delay=120000
[11.19.23 12:21:06.632 INFO 46835_AUTH-3 up42.service.peer.PeerController] Couldn't connect to CPC at known location, attempting to connect to CPC via authority fallbacks list
[11.19.23 12:22:08.047 INFO DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup DONE Managing connected remote peers. numConnected=3, numFailedConnectedCheck=0, duration(ms)=0
[11.19.23 12:22:08.227 INFO -35-thread-1 systemcheck.BackupLicenseCheckV3] V3 backup isLicenseValid change detected. New value=true, old value=false
[11.19.23 12:22:08.231 INFO vice RUNNING .service.auth.AccessTokenService] ACCESS_TOKEN:: Requesting access token from authority: https://console.us2.crashplanpro.com
[11.19.23 12:22:08.250 INFO ogStatsTimer fileactivity.FileActivityHandler] V3E::FileActivityHandlerStats (15min) [totalEvents=0, interestingEvents=0, scanEvents=0, pathsEnqueued=0, sessionsEnqueued=0]
[11.19.23 12:22:08.539 ERROR vice RUNNING .service.auth.AccessTokenService] ACCESS_TOKEN:: Request status not 200, request failed: 401
and ui.log:
11.19.2023 12:22:6.624 - warn RestAdapter: Error making service request to https://127.0.0.1:4243/v0/LoginRequest : Server Error
Furthermore, I can both nc and ping the following from the logs successfully:
nc:
/tmp # nc -vz central.crashplanpro.com 4287
Connection to central.crashplanpro.com 4287 port [tcp/*] succeeded!
ping:
/tmp # ping console.us2.crashplanpro.com
PING console.us2.crashplanpro.com (108.138.246.63): 56 data bytes
64 bytes from 108.138.246.63: seq=0 ttl=247 time=37.900 ms
64 bytes from 108.138.246.63: seq=1 ttl=247 time=39.575 ms
64 bytes from 108.138.246.63: seq=2 ttl=247 time=39.672 ms
64 bytes from 108.138.246.63: seq=3 ttl=247 time=36.646 ms
64 bytes from 108.138.246.63: seq=4 ttl=247 time=41.601 ms
^C
--- console.us2.crashplanpro.com ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 36.646/39.078/41.601 ms
Any advice? I'm stumped. Happy to start completely over if folks thinks that will help, but what do I do there? Remove CrashPlan from the Docker tab and delete /mnt/cache/appdata/CrashPlanPRO? Anything else?