korvorowng

Hello, My bootable USB failed for the 3rd time in 6 months and at the same time I have upgraded the RAM on my NAS. I have created a new bootable USB and have asked support to transfer my license to this new USB GUID. My server is back up and running but I have lost my config, it's like I have a brand new server, my shares are gone and so are my files. In the past, when I have created a new bootable USB, when I logged back in my server had retained it's config, and the shares were as before. In the past I have setup USB backup via Unraid Connect. The issue is that when I login to Unraid Connect I am not able to download a backup of my bootable USB, that option is simply not there. I have raised a ticket with support but they have not been able to help me. What am I doing wrong? Shouldn't my backup be available, despite the fact that the server is offline? Also, I can read my old USB. Could I simply copy the necessary files from it to my new USB? Is it just a matter of copying across the config folder? Any help will be much appreciated, TIA.