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[Solved] Please Help - Parity Drive Red - Syslog Attached

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I completed my upgrade to 4.7 on 2/8/11.  As part of the upgrade I replaced my old WD black 1Tb parity drive with a new 2.0TB WD Ears drive.  I ran preclear.sh with the -A switch before installing and rebuilding.  The new drive rebuilt parity and a successful parity check was completed after the data rebuild.  Today at 11:09am in the syslog that is attached you will see the start of the errors.  Can someone view my syslog and let me know what they think is wrong and how I should proceed?

 

Thanks,

 

Dan

syslog-2011-02-12.zip

/dev/sdi has stopped responding, writes to it are failing and it is probably now showing as "disabled" on the web-management interface.

 

Most likely cause on a new array is a cable that has come loose.  Next most likely is a cable or drive that has failed.

 

Can you get a SMART report on the failed disk?

 

smartctl -d ata -a /dev/sdi

 

Joe L.

  • Author

Joe,

 

I will check/replace the cable.

 

Here is the results from the SMART report:

 

 

root@Tower:~# smartctl -d ata -a /dev/sdi

smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build)

Copyright © 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

 

Smartctl: Device Read Identity Failed (not an ATA/ATAPI device)

 

A mandatory SMART command failed: exiting. To continue, add one or more '-T perm                                            issive' options.

 

Joe,

 

I will check/replace the cable.

 

Here is the results from the SMART report:

 

 

root@Tower:~# smartctl -d ata -a /dev/sdi

smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build)

Copyright © 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

 

Smartctl: Device Read Identity Failed (not an ATA/ATAPI device)

 

A mandatory SMART command failed: exiting. To continue, add one or more '-T perm                                            issive' options.

 

Basically, the drive did not respond.  (for whatever reason... as I said, could be the cable, the drive, the disk controller.)

EARS drives sometimes lock up and stop responding until power cycled.  You might try powering down, then powering up again and see if it comes back to life.

 

Joe L.

  • Author

Joe,

 

I rebooted the unraid server - the parity drive shows as a blue dot and says new parity disk installed???  I then ran the smart disk command see below.  Do you have any suggestions on how to move forward?

 

Thanks,

 

Dan

 

smartctl -d ata -a /dev/sdi

smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build)

Copyright © 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

 

=== START OF INFORMATION SECTION ===

Device Model:    WDC WD20EARS-00MVWB0

Serial Number:    WD-WMAZA3388631

Firmware Version: 51.0AB51

User Capacity:    2,000,398,934,016 bytes

Device is:        Not in smartctl database [for details use: -P showall]

ATA Version is:  8

ATA Standard is:  Exact ATA specification draft version not indicated

Local Time is:    Sun Feb 13 08:31:59 2011 EST

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

 

General SMART Values:

Offline data collection status:  (0x84) Offline data collection activity

                                        was suspended by an interrupting command                      from host.

                                        Auto Offline Data Collection: Enabled.

Self-test execution status:      (  0) The previous self-test routine completed

                                        without error or no self-test has ever

                                        been run.

Total time to complete Offline

data collection:                (36480) seconds.

Offline data collection

capabilities:                    (0x7b) SMART execute Offline immediate.

                                        Auto Offline data collection on/off supp                      ort.

                                        Suspend Offline collection upon new

                                        command.

                                        Offline surface scan supported.

                                        Self-test supported.

                                        Conveyance Self-test supported.

                                        Selective Self-test supported.

SMART capabilities:            (0x0003) Saves SMART data before entering

                                        power-saving mode.

                                        Supports SMART auto save timer.

Error logging capability:        (0x01) Error logging supported.

                                        General Purpose Logging supported.

Short self-test routine

recommended polling time:        (  2) minutes.

Extended self-test routine

recommended polling time:        ( 255) minutes.

Conveyance self-test routine

recommended polling time:        (  5) minutes.

SCT capabilities:              (0x3035) SCT Status supported.

                                        SCT Feature Control supported.

                                        SCT Data Table supported.

 

SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_                      FAILED RAW_VALUE

  1 Raw_Read_Error_Rate    0x002f  200  200  051    Pre-fail  Always      -                            0

  3 Spin_Up_Time            0x0027  220  162  021    Pre-fail  Always      -                            4000

  4 Start_Stop_Count        0x0032  100  100  000    Old_age  Always      -                            59

  5 Reallocated_Sector_Ct  0x0033  200  200  140    Pre-fail  Always      -                            0

  7 Seek_Error_Rate        0x002e  200  200  000    Old_age  Always      -                            0

  9 Power_On_Hours          0x0032  100  100  000    Old_age  Always      -                            253

10 Spin_Retry_Count        0x0032  100  253  000    Old_age  Always      -                            0

11 Calibration_Retry_Count 0x0032  100  253  000    Old_age  Always      -                            0

12 Power_Cycle_Count      0x0032  100  100  000    Old_age  Always      -                            14

192 Power-Off_Retract_Count 0x0032  200  200  000    Old_age  Always      -                            11

193 Load_Cycle_Count        0x0032  200  200  000    Old_age  Always      -                            481

194 Temperature_Celsius    0x0022  129  120  000    Old_age  Always      -                            21

196 Reallocated_Event_Count 0x0032  200  200  000    Old_age  Always      -                            0

197 Current_Pending_Sector  0x0032  200  200  000    Old_age  Always      -                            0

198 Offline_Uncorrectable  0x0030  200  200  000    Old_age  Offline      -                            0

199 UDMA_CRC_Error_Count    0x0032  200  200  000    Old_age  Always      -                            0

200 Multi_Zone_Error_Rate  0x0008  200  200  000    Old_age  Offline      -                            0

 

SMART Error Log Version: 1

No Errors Logged

 

SMART Self-test log structure revision number 1

No self-tests have been logged.  [To run self-tests, use: smartctl -t]

 

 

SMART Selective self-test log data structure revision number 1

SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

 

It is an EARS drive.  They are known to lock up and stop responding.  In my opinion, buggy firmware on the drive.  They frequently will start responding again after a power cycle.

 

I'd stop the array, power down, re-seat all the connectors and cables to that drive then re-start the array and let it re-build parity.

nothing else you can do.    For the parity drive to be "red" it indicates a "write" to it failed.  It needs to be re-calculated, and since it is now showing as "new" that will occur when you next start the array.

 

Joe L.

  • Author

Joe,

 

I replaced the cable (just to be sure) restarted the array and let it rebuild parity.  Everything went fine... no errors.  Can I expect this to keep happening since you mention buggy firmware?  Thanks for your help!

 

Dan

Do a parity check to verify it was written and can be read correctly.

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