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Share reports its free space as size of cache rather than size of array

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I have a share set to "yes" on cache usage. We have backup software running on a Windows server set to use the NAS share as a backup destination. It reports the destination as only having 980GB free, which is the size of the cache instead of the 3+TB available on the disk assigned to the share.

 

Is there a way, other than not using cache, to have it report the "real" available space?

 

Thanks!

  • Community Expert

Create the same top level folder on the disk, or wait and it will be create after you run the mover.

  • Author
6 minutes ago, JorgeB said:

Create the same top level folder on the disk, or wait and it will be create after you run the mover.

The folder is already on the disk. There are some files from the share still on the cache, but the folder within the share I have set as the backup destination is completely on the disk. 

  • Community Expert

The it should report the correct size, post the diagnostics and the name of the share.

  • Author
4 minutes ago, JorgeB said:

The it should report the correct size, post the diagnostics and the name of the share.

This was coming from an outside IT guy we have installing/configuring the backup software. When I map the share as a drive on my workstation, it does report correctly. I'll have him check again to see if the size reports correctly.

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