Help! Harddrive Error

[phatass]

Hi Guys,

 

Hoping you can assist me here.

I have a server with 8 disks + 1 cashe SSD on an Asrock C2550 D4I running Unraid 6.9.2.

 

Wanted to add another disk to the system and therefore bought and installed it.

Moved around some of the power and SATA connectors between the drives as part of the process.

 

Now, issue is that one of the disks does not mount correctly.

I cannot see it in BIOS but it shows under "Unassigned Devices" in the Unraid GUI.

 

 

I have tried moving the cables (power + SATA) between this potentially faulty harddrive and one of the functioning drives without any differences.

 

Is the drive dead or am I missing something?

Hope you can help. 

 

Unraid log in color:

 

 

Unraid log as code:

 

Dec 14 10:06:30 Unraid kernel: ata3: SATA max UDMA/133 abar m2048@0xdf762000 port 0xdf762200 irq 32
Dec 14 10:06:30 Unraid kernel: ata3: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
Dec 14 10:06:30 Unraid kernel: ata3.00: failed to read native max address (err_mask=0x1)
Dec 14 10:06:30 Unraid kernel: ata3.00: HPA support seems broken, skipping HPA handling
Dec 14 10:06:30 Unraid kernel: ata3.00: ATA-8: ST4000VN008, ZDH1TK5N, SC60, max UDMA/133
Dec 14 10:06:30 Unraid kernel: ata3.00: 7814037168 sectors, multi 16: LBA48 NCQ (depth 32)
Dec 14 10:06:30 Unraid kernel: ata3.00: configured for UDMA/133 (device error ignored)
Dec 14 10:06:30 Unraid kernel: sd 3:0:0:0: [sdb] 7814037168 512-byte logical blocks: (4.00 TB/3.64 TiB)
Dec 14 10:06:30 Unraid kernel: sd 3:0:0:0: [sdb] Write Protect is off
Dec 14 10:06:30 Unraid kernel: sd 3:0:0:0: [sdb] Mode Sense: 00 3a 00 00
Dec 14 10:06:30 Unraid kernel: sd 3:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
Dec 14 10:06:30 Unraid kernel: ata3.00: READ LOG DMA EXT failed, trying PIO
Dec 14 10:06:30 Unraid kernel: ata3: failed to read log page 10h (errno=-5)
Dec 14 10:06:30 Unraid kernel: ata3.00: exception Emask 0x1 SAct 0x8 SErr 0x0 action 0x0
Dec 14 10:06:30 Unraid kernel: ata3.00: irq_stat 0x40000001
Dec 14 10:06:30 Unraid kernel: ata3.00: failed command: READ FPDMA QUEUED
Dec 14 10:06:30 Unraid kernel: ata3.00: cmd 60/08:18:00:00:00/00:00:00:00:00/40 tag 3 ncq dma 4096 in
Dec 14 10:06:30 Unraid kernel: ata3.00: status: { DRDY SENSE ERR }
Dec 14 10:06:30 Unraid kernel: ata3.00: error: { ABRT }
Dec 14 10:06:30 Unraid kernel: ata3.00: configured for UDMA/133 (device error ignored)
Dec 14 10:06:30 Unraid kernel: ata3: EH complete
Dec 14 10:06:30 Unraid kernel: ata3: failed to read log page 10h (errno=-5)
Dec 14 10:06:30 Unraid kernel: ata3.00: NCQ disabled due to excessive errors
Dec 14 10:06:30 Unraid kernel: ata3.00: exception Emask 0x1 SAct 0x10 SErr 0x0 action 0x0
Dec 14 10:06:30 Unraid kernel: ata3.00: irq_stat 0x40000001
Dec 14 10:06:30 Unraid kernel: ata3.00: failed command: READ FPDMA QUEUED
Dec 14 10:06:30 Unraid kernel: ata3.00: cmd 60/08:20:00:00:00/00:00:00:00:00/40 tag 4 ncq dma 4096 in
Dec 14 10:06:30 Unraid kernel: ata3.00: status: { DRDY SENSE ERR }
Dec 14 10:06:30 Unraid kernel: ata3.00: error: { ABRT }
Dec 14 10:06:30 Unraid kernel: ata3.00: configured for UDMA/133 (device error ignored)
Dec 14 10:06:30 Unraid kernel: ata3: EH complete
Dec 14 10:06:30 Unraid kernel: ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Dec 14 10:06:30 Unraid kernel: ata3.00: irq_stat 0x40000001
Dec 14 10:06:30 Unraid kernel: ata3.00: failed command: READ DMA
Dec 14 10:06:30 Unraid kernel: ata3.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 5 dma 4096 in
Dec 14 10:06:30 Unraid kernel: ata3.00: status: { DRDY SENSE ERR }
Dec 14 10:06:30 Unraid kernel: ata3.00: error: { ABRT }
Dec 14 10:06:30 Unraid kernel: ata3.00: configured for UDMA/133 (device error ignored)
Dec 14 10:06:30 Unraid kernel: ata3: EH complete

 

[JorgeB]

If swapping cables didn't help it could be the disk, see if you can get a SMART report or post the diagnostics.

[phatass]

Hi Jorge,

 

Thanks so much for assisting. 

It might be the disk, but it is relatively new (2 years?) and it happened right as I played with the hardware, so I thought I might h ave messed something up.

 

Nothing really happens when I press "SMART short/extended self-test".

Is it supposed to give me some feedback that it is running or?

 

 

Have attached the diagnostics file.

Thanks so much for your assistance.

 

 

 

unraid-diagnostics-20211214-1029.zip

[JorgeB]

SMART report is incomplete, looks like a disk problem.

[phatass]

Great, I'll get a new one. In order to swap it out, do I just pre-clear, assign it and then it rebuilds the data itself?

[JorgeB]

Basically yes, pre-clear is optional.