I've been searching all over for a potential fix to a sudden problem I am having w/ UNRAID 6.10.3.  It keeps reporting a sudden power button press and graceful shutdown.  The power button isn't getting pressed and I've done extensive diagnostic testing and on the server and cannot find a problem.  The only reported hardware issues are w/ the Smart Array Battery, which I am getting a replacement for.

 

I also ran Memtest and even went as far as to install TrueNAS and verified that the server does not initiate a shutdown in any other situation except being booted into UNRAID.  I reinstalled the OS on the flash drive and attempted to use two additional flash drives, but the issue persists.

 

I would appreciate any other suggestions for troubleshooting this issue.  It's a HPE Proliant DL380 Gen9 w/ 2x Xeon processors and 64GB RAM. 

First thing to try is booting in safe mode to rule out any plugin, you can also disconnect the power button just to make sure there's not a problem there.

I did attempt safe mode a few times and disabling the front panel buttons and USB.  It didn't make any difference.

Boot in safe mode, enable the syslog server, and post that after it shuts down.

Here is the syslog and the diagnostics.  I'm going to test each of the memory sticks next just to make sure they are each good.

biest-diagnostics-20220708-1850.zip syslog.log biest-diagnostics-20220708-1846.zip

I assume it shutdown between these?

 

Jul  8 18:06:44 Biest rc.inet1: ip link set lo down
Jul  8 18:45:06 Biest kernel: microcode: microcode updated early to revision 0x49, date = 2021-08-11

 

If yes, not shutdown command, so possibly a hardware issue.

 

 

18 minutes ago, JorgeB said:

I assume it shutdown between these?

 

Jul  8 18:06:44 Biest rc.inet1: ip link set lo down
Jul  8 18:45:06 Biest kernel: microcode: microcode updated early to revision 0x49, date = 2021-08-11

 

If yes, not shutdown command, so possibly a hardware issue.

 

 

 

Actually no, I keep a secondary monitor on connected to monitor for it and this is when it starts the graceful shutdown:

 

Jul  8 18:45:35 Biest webGUI: Successful login user root from 10.0.0.3

Jul  8 18:50:52 Biest elogind-daemon[1977]: Power key pressed.

Jul  8 18:50:52 Biest elogind-daemon[1977]: Powering Off...

 

Something is missing, a shutdown either by using the GUI or a quick press of the power button, should always be logged like this:

 

Jul  9 08:53:04 Test2 kernel: md: sync done. time=2860sec
Jul  9 08:53:04 Test2 kernel: md: recovery thread: exit status: 0
Jul  9 08:53:31 Test2 shutdown[48304]: shutting down for system halt
Jul  9 08:53:31 Test2 init: Switching to runlevel: 0
Jul  9 08:53:31 Test2 init: Trying to re-exec init

 

Please test that yourself by actually pressing briefly the power button.

Ignore the above, missed the times:

 

Jul  8 18:50:52 Biest elogind-daemon[1977]: Power key pressed.
Jul  8 18:50:52 Biest elogind-daemon[1977]: Powering Off...
Jul  8 18:50:52 Biest elogind-daemon[1977]: System is powering down..
Jul  8 18:50:52 Biest elogind-daemon[1977]: Suspend key pressed.
Jul  8 18:50:52 Biest shutdown[5530]: shutting down for system halt
Jul  8 18:50:52 Biest init: Switching to runlevel: 0

 

Is this elogin something you installed? Can you try without it.

Possibly related to this?

https://forums.unraid.net/topic/3531-looking-for-better-ideas-how-how-to-sleepsuspend-my-unraid-box/?do=findComment&comment=1128998

 

I attempted this and it just forces a suspend state that locks up the entire server.

Well I was able to use that link to provide a work around.  I changed the /boot/config/go file w/ the following lines to software disable the power switch:

 

# Change power button handling and restart elogind to reload the edited config

/usr/bin/sed -i -e 's/#HandlePowerKey=poweroff/HandlePowerKey=ignore/g' /etc/elogind/logind.conf

/etc/rc.d/rc.elogind restart

chmod -x /etc/acpi/acpi_handler.sh