Some shares vanish, dockers stop, many errors in logs, reboot fixes issue. Please help.

[dirtdivr]

Hi everyone,

 

I'm relatively new to unraid, and linux in general, so please excuse the simplistic nature of my request.

 

I have been having issues recently, which started out of the blue, with no changes I can think of which would have caused this.

 

I run a basic setup of 1 cache drive SSD, 3x16tb WD Red Plus, 1 of these is parity.

 

Over the last few weeks, every few days, all the dockers will stop.  When I check the share section, half of the shares have vanised, leaving just three.

 

The logs show many lines, but the first sign of trouble is

 

Sep  9 03:40:16 Tower crond[1140]: exit status 1 from user root /usr/local/sbin/mover &> /dev/null
Sep  9 08:40:32 Tower kernel: ata1.00: exception Emask 0x0 SAct 0x8400 SErr 0x0 action 0x6 frozen
Sep  9 08:40:32 Tower kernel: ata1.00: failed command: READ FPDMA QUEUED
Sep  9 08:40:32 Tower kernel: ata1.00: cmd 60/00:50:d0:fe:18/01:00:2f:00:00/40 tag 10 ncq dma 131072 in
Sep  9 08:40:32 Tower kernel:         res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
Sep  9 08:40:32 Tower kernel: ata1.00: status: { DRDY }
Sep  9 08:40:32 Tower kernel: ata1.00: failed command: READ FPDMA QUEUED
Sep  9 08:40:32 Tower kernel: ata1.00: cmd 60/08:78:d8:ea:e4/00:00:2c:00:00/40 tag 15 ncq dma 4096 in
Sep  9 08:40:32 Tower kernel:         res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
Sep  9 08:40:32 Tower kernel: ata1.00: status: { DRDY }
Sep  9 08:40:32 Tower kernel: ata1: hard resetting link
Sep  9 08:40:33 Tower kernel: ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Sep  9 08:40:38 Tower kernel: ata1.00: qc timeout (cmd 0xec)
Sep  9 08:40:38 Tower kernel: ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4)
Sep  9 08:40:38 Tower kernel: ata1.00: revalidation failed (errno=-5)
Sep  9 08:40:38 Tower kernel: ata1: hard resetting link
Sep  9 08:40:38 Tower kernel: ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Sep  9 08:40:43 Tower kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.SPT0._GTF.DSSP], AE_NOT_FOUND (20210730/psargs-330)
Sep  9 08:40:43 Tower kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.SPT0._GTF due to previous error (AE_NOT_FOUND) (20210730/psparse-529)
Sep  9 08:40:43 Tower kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.SPT0._GTF.DSSP], AE_NOT_FOUND (20210730/psargs-330)
Sep  9 08:40:43 Tower kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.SPT0._GTF due to previous error (AE_NOT_FOUND) (20210730/psparse-529)
Sep  9 08:40:43 Tower kernel: ata1.00: configured for UDMA/133
Sep  9 08:40:43 Tower kernel: sd 2:0:0:0: [sdc] tag#10 UNKNOWN(0x2003) Result: hostbyte=0x00 driverbyte=DRIVER_OK cmd_age=40s
Sep  9 08:40:43 Tower kernel: sd 2:0:0:0: [sdc] tag#10 Sense Key : 0x5 [current] 
Sep  9 08:40:43 Tower kernel: sd 2:0:0:0: [sdc] tag#10 ASC=0x21 ASCQ=0x4 
Sep  9 08:40:43 Tower kernel: sd 2:0:0:0: [sdc] tag#10 CDB: opcode=0x28 28 00 2f 18 fe d0 00 01 00 00
Sep  9 08:40:43 Tower kernel: blk_update_request: I/O error, dev sdc, sector 790167248 op 0x0:(READ) flags 0x80700 phys_seg 32 prio class 0
Sep  9 08:40:43 Tower kernel: ata1: EH complete
Sep  9 08:42:25 Tower kernel: ata1.00: exception Emask 0x0 SAct 0xffffffff SErr 0x0 action 0x6 frozen
Sep  9 08:42:25 Tower kernel: ata1.00: failed command: WRITE FPDMA QUEUED
Sep  9 08:42:25 Tower kernel: ata1.00: cmd 61/80:00:a0:2b:2e/03:00:2f:00:00/40 tag 0 ncq dma 458752 out
Sep  9 08:42:25 Tower kernel:         res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)

 

I've attached the logs, if this provides any further help, at the moment after this happens a reboot fixesays the issue for a few days and then it happens again.  

I have recently updated to the newest version of Unraid hoping this would fix the issue but it hasnt.

 

The logs also mention SDC issues which I have checked and this is my cached drive (SSD).  Could this be an indication that this drive is failing and should be replaced?

syslog_edited.txt

Edited September 9, 2022 by dirtdivr

[JorgeB]

Please post the diagnostics.

[dirtdivr]

Here are the most recent diagnostics.  Unfortunately I only have a download of the logs, i have since rebooted.

tower-diagnostics-20220909-1157.zip

[JorgeB]

Cache SSD is dropping offline, SMART looks OK, try swapping cables (both power and SATA) with a different disk, or just replace them.

[dirtdivr]

Perfect. I've ordered a new SSD.  I'll swap the cables and see if this helps.

 

Thank you for your help.

Edited September 9, 2022 by dirtdivr