Drives not showing in GUI

[MP715]

This is a fresh install on an HPE Microserver Gen8. RAID controller is disabled in BIOS and I'm using the internal SATA controller. I tried installing TrueNAS Scale and the drives are detected correctly.  I've tried searching the forums with no luck.  I can see the drives in tools->system devices although they are SATA drives not SCSI.  I can also see the drives in shell if i run lsblk -l or fdisk -l.  However, I can only logon to the shell from the console, not webgui.  Just hangs and says "Reconnecting" over and over.  I would attach diagnostics but when I try to download, it just hangs with bouncing dots at the bottom.  I'm going to try creating a new USB stick.  Any suggestions would be appreciated.

 

EDIT: it seems the diagnostics were generated but I had to SCP them to my laptop.

 

SCSI Devices

[0:0:0:0]disk Imation Clip PMAP /dev/sda 1.03GB

[1:0:0:0]disk ATA ST1000DM010-2EP1 CC43 /dev/sdb 1.00TB

[2:0:0:0]disk ATA ST1000DM010-2EP1 CC43 /dev/sdc 1.00TB

[3:0:0:0]disk ATA ST1000DM010-2EP1 CC43 /dev/sdd 1.00TB

[4:0:0:0]disk ATA ST1000DM010-2EP1 CC43 /dev/sde 1.00TB

diag.zip

Edited October 7, 2022 by MP715
upload diagnostics

[JorgeB]

Not clear if you cannot see the disks in the GUI or cannot access the GUI?

[MP715]

I am able to access the GUI.  Although anything involving a pop-up message isn't working.  If I click on release notes for example. It's just a blank white page with release notes at the too.  Shell won't work either.  Just flashes "Reconnecting" over and over.

[JorgeB]

1 hour ago, MP715 said:

If I click on release notes for example. It's just a blank white page with release notes at the too.

That's a known issue, should be fixed on v6.11.1

[MP715]

I believe I'm running 6.11.1  it updated yesterday.  Any ideas in not seeing my drives in the gui?

[JorgeB]

Disks are being detected, looks more like a config problem, try booting in safe mode, if still issues try with a fresh flash drive install, just to see if the GUI works correctly.

[MP715]

I tried a fresh flash.  This is a brand new install.

[JorgeB]

I don't see any problems in the diags, disks are all there:

 

Oct  6 20:51:34 Tower  emhttpd: Device inventory:
Oct  6 20:51:34 Tower  emhttpd: ST1000DM010-2EP102_Z9AAWBVC (sdd) 512 1953525168
Oct  6 20:51:34 Tower  emhttpd: ST1000DM010-2EP102_Z9ADYN2H (sde) 512 1953525168
Oct  6 20:51:34 Tower  emhttpd: ST1000DM010-2EP102_Z9AAWHND (sdb) 512 1953525168
Oct  6 20:51:34 Tower  emhttpd: ST1000DM010-2EP102_Z9ADYR2Z (sdc) 512 1953525168
Oct  6 20:51:34 Tower  emhttpd: Generic_Mass_Storage_CF1AFDF9-0:0 (sda) 512 3911680

 

Did you try a different browser?

[MP715]

7 hours ago, JorgeB said:

I don't see any problems in the diags, disks are all there:

 

Oct  6 20:51:34 Tower  emhttpd: Device inventory:
Oct  6 20:51:34 Tower  emhttpd: ST1000DM010-2EP102_Z9AAWBVC (sdd) 512 1953525168
Oct  6 20:51:34 Tower  emhttpd: ST1000DM010-2EP102_Z9ADYN2H (sde) 512 1953525168
Oct  6 20:51:34 Tower  emhttpd: ST1000DM010-2EP102_Z9AAWHND (sdb) 512 1953525168
Oct  6 20:51:34 Tower  emhttpd: ST1000DM010-2EP102_Z9ADYR2Z (sdc) 512 1953525168
Oct  6 20:51:34 Tower  emhttpd: Generic_Mass_Storage_CF1AFDF9-0:0 (sda) 512 3911680

 

Did you try a different browser?

I tried Firefox, Brave, and Chrome.  Any other ideas?

[JorgeB]

Boot using the GUI mode, use the local browser then click the dropdown to assign a disk a take a photo, then please post it here.

[MP715]

2 hours ago, JorgeB said:

Boot using the GUI mode, use the local browser then click the dropdown to assign a disk a take a photo, then please post it here.

 

Huh!  That worked as expected.  The local GUI let's me choose drives.  The web GUI is blank.  I went ahead and did it and now they appear in the GUI.  Some kind of bug?

 

EDIT: ok, I take that back.  Still weird problems.  I was able to create the array in the local GUI but I still cannot view it through the WebUI.  Also, on the dashboard, the CPU or Memory graphs don't show any utilization and I can't see the disks in the array section.  Nor under "Main".  I've tried Chrome, Firefox, and Brave

Edited October 8, 2022 by MP715

[JorgeB]

Could be a bug, do you have any other computer or device you can access the web GUI to see if works there?

[MP715]

24 minutes ago, JorgeB said:

Could be a bug, do you have any other computer or device you can access the web GUI to see if works there?

Wish I did.  My phone?  I'll try it......  Same issue.

Edited October 8, 2022 by MP715

[MP715]

Ughh!!  Found the damn problem.  It was the application filter on my firewall.  Blocking some WebApp called "Websock"  I whitelisted it and now it's working as it should.  That was frustrating!  I appreciate your help.