Unassigned Device disk not reachable

[Stembo]

I use the unassigned device for recording my camera's. It is an external HDD that is connected to USB. 

 

Sometimes i can not reach it. When going into the main tab on my server i see the disk and next to it it says Reboot but i can not click on it. When i reboot my server i can mount it again but after a while i get the same message..

 

It is a new HDD and a new HDD enclosure.

 

Included a Syslog file and image of what i see.

 

I use unraid basic 6.11.1

server-syslog-20221024-1105.zip

[dlandon]

The "Reboot" notation is when a disk is improperly unmounted.  You are getting errors in your log related to the disk share:

Oct 24 12:59:59 Server  smbd[10708]:   make_connection_snum: '/mnt/disks/Camera' does not exist or permission denied when connecting to [Camera] Error was Input/output error
Oct 24 12:59:59 Server  smbd[10708]: [2022/10/24 12:59:59.185551,  0] ../../source3/smbd/smb2_service.c:830(make_connection_snum)
Oct 24 12:59:59 Server  smbd[10708]:   make_connection_snum: '/mnt/disks/Camera' does not exist or permission denied when connecting to [Camera] Error was Input/output error
Oct 24 12:59:59 Server  smbd[10708]: [2022/10/24 12:59:59.186321,  0] ../../source3/smbd/smb2_service.c:830(make_connection_snum)

 

Try another USB port, or change the cable.

 

Next time please attach the complete diagnostics file.  A syslog only doesn't always provide enough information.

[Stembo]

I changed the cable and the port but no succes.

 

If i'm correct i get this because the disk is disconnecting?

 

Attached a full diagnostic

server-diagnostics-20221024-1436.zip

[dlandon]

1 hour ago, Stembo said:

If i'm correct i get this because the disk is disconnecting?

Probably.  UD thinks the disk was not unmounted correctly and then showed back up.

 

Can you connect the disk using sata instead of USB?

 

I'll take a look at your diagnostics.

[dlandon]

Looks like it might be the USB controller:

Oct 24 14:32:20 Server kernel: usb 2-4: new SuperSpeed USB device number 4 using xhci_hcd
Oct 24 14:32:20 Server kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.UBTC.CR01._PLD], AE_NOT_FOUND (20220331/psargs-330)
Oct 24 14:32:20 Server kernel: ACPI Error: Aborting method \_SB.UBTC.RUCC due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
Oct 24 14:32:20 Server kernel: ACPI Error: Aborting method \_SB.PCI0.XHC.RHUB.SS04._PLD due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
Oct 24 14:32:20 Server kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.UBTC.CR01._PLD], AE_NOT_FOUND (20220331/psargs-330)
Oct 24 14:32:20 Server kernel: ACPI Error: Aborting method \_SB.UBTC.RUCC due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
Oct 24 14:32:20 Server kernel: ACPI Error: Aborting method \_SB.PCI0.XHC.RHUB.SS04._PLD due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
Oct 24 14:32:20 Server kernel: usb-storage 2-4:1.0: USB Mass Storage device detected
Oct 24 14:32:20 Server kernel: usb-storage 2-4:1.0: Quirks match for vid 174c pid 55aa: 400000
Oct 24 14:32:20 Server kernel: scsi host6: usb-storage 2-4:1.0
Oct 24 14:32:22 Server kernel: scsi 6:0:0:0: Direct-Access     Space ke USB 3.0 Device   0    PQ: 0 ANSI: 6
Oct 24 14:32:22 Server kernel: sd 6:0:0:0: Attached scsi generic sg1 type 0
Oct 24 14:32:22 Server kernel: sd 6:0:0:0: [sdg] 3907029168 512-byte logical blocks: (2.00 TB/1.82 TiB)
Oct 24 14:32:22 Server kernel: sd 6:0:0:0: [sdg] 4096-byte physical blocks
Oct 24 14:32:22 Server kernel: sd 6:0:0:0: [sdg] Write Protect is off
Oct 24 14:32:22 Server kernel: sd 6:0:0:0: [sdg] Mode Sense: 43 00 00 00
Oct 24 14:32:22 Server kernel: sd 6:0:0:0: [sdg] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
Oct 24 14:32:22 Server kernel: sdg: sdg1
Oct 24 14:32:22 Server kernel: sd 6:0:0:0: [sdg] Attached SCSI disk
Oct 24 14:32:23 Server unassigned.devices: Adding partition 'sdg1'...
Oct 24 14:32:23 Server unassigned.devices: Mounting partition 'sdg1' at mountpoint '/mnt/disks/Camera'...
Oct 24 14:32:23 Server unassigned.devices: Partition 'sdg1' is already mounted.
Oct 24 14:32:23 Server unassigned.devices: Partition 'Z52BTLRX' cannot be mounted.
Oct 24 14:32:24 Server  emhttpd: read SMART /dev/sdg

 

[Stembo]

No, all 4 of my sata ports are used😒. I can try and buy a pci sata or usb card