Bought a new 20TB WED Red NAS drive and seem unable to do anything with it. It shows up in unassigned devices, I see the format button, I format it, it says it was successful. Then I stop the array, select it from the drop down to add to parity, it disappears. I restart the array, it shows up still under Unassigned Devices grey status instead of green, then instead of the format button I get a No Array faux button. I downloaded the diagnostics, but I have no idea what it's actually saying about the drive. Sure I can find where it shows errors, but not sure what they mean or what to do to address them. Hoping for some help from the community since somebody is probably reading this thinking "you n00b, you need to do blah first". 

tower-diagnostics-20221205-2323.zip

Dec  5 23:13:52 Tower kernel: ata1.00: status: { DRDY SENSE ERR }
Dec  5 23:13:52 Tower kernel: ata1.00: error: { ABRT }
Dec  5 23:13:52 Tower kernel: ata1.00: revalidation failed (errno=-2)
Dec  5 23:13:52 Tower kernel: ata1: hard resetting link
Dec  5 23:13:52 Tower kernel: ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Dec  5 23:13:52 Tower kernel: ata1.00: failed to enable AA (error_mask=0x1)
Dec  5 23:13:52 Tower kernel: ata1.00: Read log 0x00 page 0x00 failed, Emask 0x1
Dec  5 23:13:52 Tower kernel: ata1.00: NCQ Send/Recv Log not supported

 

Constant ATA errors, check/replace cables or try a different port/controller

@JorgeB Thanks for taking a look at the logs and helping me make sense of what to troubleshoot. I tried a new cable and port, no change. These are two ports on an add-in  PCI-E to SATA card that I've never used before, the original cable plugged in was known to be good as it was used with my cache drive that I shuffled to a different location (just kept the cable in the same place to not have to re-fish it through). I'll try getting a new PCI-E to SATA card and testing that out. If that fails, then I'll have to assume it's something with the drive I guess and have WD RMA it. I'll post updates after I get the new card shipped, installed, and tested. 

So it turns out it was the HDD, probably the logic board on it or something. I received the replacement HDD from WD and it ended up working. Though it scared the crap out of me because I tried putting it in my Windows system before taking my unRAID server down to test it there, and it would BSOD my Windows machine instantly every time. Whether plugged in directly, or through my USB external drive dock. Regardless, though, I tried it in unRAID, and no issues adding the replacement drive. Glad it wasn't me this time though. I just figured I was doing something wrong.