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Random Shutdowns from Unraid Server [6.11.5]

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I am having issues with random unresponsiveness from my Unraid Server.

It will run for a ~40ish hours then become unresponsive. Cannot access Web UI, Cannot Ping, No Video Output to display

 

I have run Memtest for 5hours which resulted in a Pass.

Swapped PSU to 1000W CM unit.

 

I have also monitored my remote Syslog server to look what's happening when it shuts down but as you can see by the logs attached there is no indication what it could be...

 

Any help will be appriciated.

 

b660M-A MSI

13100 Intel i3

LSI HBA Card with 6 HDD

10GB Mellanox Card - Have tried uninstalling this. Same issue.

I have unplugged the UPS to eliminate this.

Edited by snz

  • Community Expert

If there's nothing logged in the persistent log it suggests a hardware problem, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one.

  • Author

Okay will try this.

 

I posted up on the FB Help page and people suggested it could be to do with power management so I have disabled tips and tweaks plug in to see if it was this.. 

I have also stopped the hard drives from spinning down.

 

If this fails I will look to do as you mentioned above.

  • Author
On 2/16/2023 at 10:02 PM, JorgeB said:

If there's nothing logged in the persistent log it suggests a hardware problem, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one.

 

So I have changed the RAM to 32GB from my daily workstation and it has had the same issue.
CPU is new. Motherboard is NEW. PSU has been changed.
Only thing I haven't changed is the HBA Card but I haven't heard of these being faulty often.

After changing the RAM I let the server run normally and it crashed after about 14 Hours.

I have got the following logs from the syslog remote server..

image.thumb.png.3fcfe01cf3a1dde8550da6abe8cba1eb.png

  • snz changed the title to Random Shutdowns from Unraid Server [6.11.5]
  • Author

Is it possible this could be cause by a Windows Server VM 2022 running blue Iris using quicksync?

 

ive been running Unraid in safe mode for 14 hours so far with no VMs running dockers all running and no crash so far…

  • Community Expert

Wait a few more hours then tart enabling the other services one at a time.

  • 3 weeks later...
  • Author

I disabled the VM's (not in safe mode) and it still crashed.

These were the last SYSLOG entries before it crashed...

 

I'm going to disable Disk Spin Down then repeat process.

 

Failing this.. Would you suggest I reformat the flash drive and start again?

 

Do I just need to backup my App Data Folder?

 

image.thumb.png.2f942556f4a5acab6274ba1cf08d57aa.png

  • Community Expert

Unfortunately there's nothing relevant logged, try safe mode, but could be hardware issues.

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