Terrified right now. Avoiding data loss.

[DigiDuncan]

I'll do my best to detail what happened as well as I can, but I'd be lying if I said I wasn't frazzled right now.

For a few days, Disk 1 was showing disabled with contents emulated, but with no SMART errors. This happened after my SAS card overheated which necessitated a restart. Files on shares were not showing up in File Explorer and giving Disk I/O errors in Linux. I ordered new drives, but they are not in yet.

Just now, the server crawled to a halt as services and containers stopped responding before the entire machine locked up and I was unable to do anything except power down the machine by force. My concern now is whether or not this machine is even safe to turn on, lest I lose all the data that was stored on Drive 1 (which is at least half my data.)

Please, any advice would be really helpful right now.

digiserver-diagnostics-20230510-0455(1).zip

[trurl]

On mobile now so haven't looked at diagnostics yet. 

 

Do you have backups of anything important and irreplaceable? 

[DigiDuncan]

I do not, unfortunately. I know, I know. It's bad, but I'm really new to this and I just didn't have the funds to have a full backup yet.

[trurl]

39 minutes ago, DigiDuncan said:

a full backup

You don't have to have a full backup, but you must always have another copy of anything important and irreplaceable. You get to decide what qualifies.

[DigiDuncan]

1 minute ago, trurl said:

[...] you must always have another copy of anything important and irreplaceable.

I know. I'm sorry that I didn't have that yet; this server was multi-purpose, but it was bulk storage for a lot of important files (including every stream VOD I've ever made) and I just didn't have a good solution yet for storing them off-site. If and when this is fixed, that will be made as soon as possible. I don't have a lot of money, but I'll do what I can.

[trurl]

Looks like all of your array disks have disconnected, probably that controller problem.

 

I think there's a pretty good chance your data is OK but you need to get those disks connected to a working controller again and post new diagnostics.

[JorgeB]

May  9 17:26:25 DigiServer kernel: mpt2sas_cm1: SAS host is non-operational !!!!

 

A reboot should bring the array back up, possibly with a disabled disk, then make sure the HBA is well seated and sufficiently cooled, you can also try a different PCIe slot if available