May 19, 20233 yr Hi, I appreciate any help, so thank you in advance for any advice or direction in solving my issue. Over the past ten days Unraid is no longer stable. It dies after a period of hours (anywhere from 4-24). The system itself still has power, components in the case show as being active, the monitor attached to the server is getting some sort of signal, but the OS is not responsive and I can't pull up the command line through the server, wake the monitor, or access from another computer on the network. So while I am not sure the physical components are not the cause (RAM failure or something else), it seems unlikely, but perhaps I am wrong about that. What would be the best way to go about isolating the issue here and shring info if I need further help on next steps?
May 19, 20233 yr 1 hour ago, Gnashy said: What would be the best way to go about isolating the issue here and shring info if I need further help on next steps? You should always start by generating diagnostics and attaching them to a trouble report. Attach those to a new post in this thread so the experts have something to look at.
May 19, 20233 yr Author Thank you, Hoopster. I have attached the diagnostics. tower-diagnostics-20230519-1401.zip
May 20, 20233 yr Community Expert Enable the syslog server and post that after a crash, any recent software/config changes that you remember before the issues started?
May 20, 20233 yr Author I did enable the syslog server a few days ago, but I don't see a log file in the location I set, so i am trying again. The server crashed again over night. I will share it after the next crash. Yes, I updated the OS to the latest version, and also the Community App and some of the docker installs. I tried rolling back the OS, that did not fix the issue. Edited May 20, 20233 yr by Gnashy
May 21, 20233 yr Author System crashed again over night. There is no log file. The syslog server is running when the machine is up.
May 22, 20233 yr Community Expert Try using the mirror to flash drive option in case the server is not correctly configured, if you then for example just stop and re-start the array something bust be logged.
May 22, 20233 yr Author The settings for saving the log seems pretty simple. What could be misconfigured on my end? I have attached a screenshot of the settings. The syslog from the flashdrive is attached. Thank you for the guidance with this. syslog Edited May 22, 20233 yr by Gnashy
May 22, 20233 yr Community Expert Unfortunately there's nothing relevant logged, this usually points to a hardware issue, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one.
May 22, 20233 yr Author Ok, understood. The last thing I want to do is throw parts at this trying to fix it. So if it looks like a hardware issue, I will probably just put together a new server and move the hard drives over. I have an SSD cache drive, five 14 TB storage drives, and a matching parity drive. If I am using the same flashdrive to boot, should it boot up pick up the configuration?
May 24, 20233 yr Author Just a follow-up: It does not appear to be a hardware issue, the system has been up for almost 30 hours in safe mode. I am going to start testing the other services now and will update if I can identify the culprit.
June 3, 20233 yr Author Still doing one or two more cycles of tests, but I believe the issue is the official Plex Docker. Will update after I am certain.
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