June 1, 20233 yr Hi, My server has randomly started to do the same today after completing a data rebuild after upgrading a hdd. The server seems to remain powered on but is showing as offline and the GUI is unreachable, only a hard reboot solves it. I enabled the syslog server after the 2nd time it happened then after an hour it happened again. After 2nd offline and force reboot the server remained online for an hour and went offline again but came back after couple mins. My internet did not go offline, the server threw a notification of unclean shutdown even ddoe it didn't loose power and started a parity check. It is currently almost 17hrs into the parity check and has not gone offline yet. All i have done in the meantime is upgrade from 6.11.1 to 6.11.5. I honestly have no idea what to look for nor where to start any help would much appreciated. syslog olympus-diagnostics-20230531-1927.zip
June 1, 20233 yr Community Expert Unfortunately there's nothing relevant logged, this usually points to a hardware issue, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one, also and if you haven't yet check the link below for some Ryzen related known issues: https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=819173
June 1, 20233 yr Author Thanks for the swift reply, I'm currently letting it complete the parity check with all dockers turned off I dont have any VMs setup. I'll report back once the parity is completed.
June 2, 20233 yr Author 23 hours ago, JorgeB said: Unfortunately there's nothing relevant logged, this usually points to a hardware issue, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one, also and if you haven't yet check the link below for some Ryzen related known issues: https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=819173 So small update, parity completed all ok and server remained online through the whole parity check but an hour after completion it has gone offline even ddoe its still powered up? No dockers were running at all and i dont have any VM's Edited June 2, 20233 yr by Olympus_Media
June 2, 20233 yr Community Expert Did you see the Ryzen FAQ entry? Symptom is consistent with the power supply control issue.
June 2, 20233 yr Author 1 minute ago, JorgeB said: Did you see the Ryzen FAQ entry? Symptom is consistent with the power supply control issue. Sorry no i didnt see the entry ill have a look now
June 2, 20233 yr Author 17 minutes ago, JorgeB said: Did you see the Ryzen FAQ entry? Symptom is consistent with the power supply control issue. Just i understand i need update my B450 mobo bios and change the power setting? I know the bios has never been updated since i got it.
June 2, 20233 yr Community Expert Check if the BIOS has that setting, if yes it might not need updating, though updating to latest may also help.
June 2, 20233 yr Author 21 minutes ago, JorgeB said: Check if the BIOS has that setting, if yes it might not need updating, though updating to latest may also help. Ok, sorry stupid question do i need to remove the unraid usb to be able to access the bios or not?
June 2, 20233 yr Author 6 hours ago, JorgeB said: Check if the BIOS has that setting, if yes it might not need updating, though updating to latest may also help. So check under power settings on bios and does not have it. BIOS not updated since 2018 about to update to latest bios Edited June 2, 20233 yr by Olympus_Media
June 2, 20233 yr Author 22 minutes ago, Olympus_Media said: So check under power settings on bios and does not have it. BIOS not updated since 2018 about to update to latest bios Updated bios and still can't find that setting anywhere
June 2, 20233 yr Author 1 minute ago, Olympus_Media said: Updated bios and still can't find that setting anywhere Found global c states and disabled
June 2, 20233 yr Im guessing this might be the /var/log fill issue that there are now about 6 or 7 different posts about. OP, if you're not headless, you should still have command line access physically on the server. check your /var/log fullness with du -sm /var/log/* You should also be able to cat /var/log/syslog from there and see if its filled with NGINX Error 6 spam. If it is, check my post here: https://forums.unraid.net/topic/138726-612-webui-inaccessible-and-varlog-full/#comment-1267931 @Eddie Seelkealso seems to be having a similar issue here:
June 3, 20233 yr Author 7 minutes ago, JorgeB said: It's right below that setting: Omg didn't even notice, since i disabled c state the server has been on 13hrs. Would recommend i change the power supply idle also or leave as is?
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