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Unknown error when preclear_disk - A mandatory Smart command failed


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I have been up and running for a few weeks now on my Unraid sever, slowing copying over data from existing disc, preclearing disks, adding to array. So far everything was working till I went to add one of my WD15EADS drives this morning. First I had to remove an HPA since this machine has a Gigabyte motherboard that used HPA in older bios versions. I removed HPA using hdparm -N p2930277168 /dev/sdb and it was gone on reboot.

 

Then I run preclear_disk.sh /dev/sdb from the server terminal and get the following: Register values returned from Smart Status command are:

ST =0x40

ERR=0x00

NS =0x0c

SC =0xbf

CL =0x27

CH =0xa8

SEL =0x40

 

A Mandatory smart command failed: exiting. To Continue, add one or more '-T permissive' options$

Do you wish to continue?

 

So i tried to run it from a remote terminal via putty with the same command and i got the normal preclear_script window and I told it to proceed. BUT, at the same time I was doing this a bunch of stuff showed up in my syslog:

 

Aug 28 11:10:07 Tower kernel: Pid: 4948, comm: hdparm Not tainted 2.6.32.9-unRAID #8 (Errors)

Aug 28 11:10:07 Tower kernel: Call Trace: (Errors)

Aug 28 11:10:07 Tower kernel:  [<c102449e>] warn_slowpath_common+0x60/0x77 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c10244c2>] warn_slowpath_null+0xd/0x10 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11b624d>] ata_qc_issue+0x10b/0x308 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11ba260>] ata_scsi_translate+0xd1/0xff (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11a816c>] ? scsi_done+0x0/0xd (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11a816c>] ? scsi_done+0x0/0xd (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11baa40>] ata_sas_queuecmd+0x120/0x1d7 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11bc6df>] ? ata_scsi_pass_thru+0x0/0x21d (Errors)

Aug 28 11:10:07 Tower kernel:  [<f842969a>] sas_queuecommand+0x65/0x20d [libsas] (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11a816c>] ? scsi_done+0x0/0xd (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11a82c0>] scsi_dispatch_cmd+0x147/0x181 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11ace4d>] scsi_request_fn+0x351/0x376 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c1126798>] __blk_run_queue+0x78/0x10c (Errors)

Aug 28 11:10:07 Tower kernel:  [<c1124446>] elv_insert+0x67/0x153 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11245b8>] __elv_add_request+0x86/0x8b (Errors)

Aug 28 11:10:07 Tower kernel:  [<c1129343>] blk_execute_rq_nowait+0x4f/0x73 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11293dc>] blk_execute_rq+0x75/0x91 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11292cc>] ? blk_end_sync_rq+0x0/0x28 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c112636f>] ? get_request+0x204/0x28d (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11269d6>] ? get_request_wait+0x2b/0xd9 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c112c2bf>] sg_io+0x22d/0x30a (Errors)

Aug 28 11:10:07 Tower kernel:  [<c112c5a8>] scsi_cmd_ioctl+0x20c/0x3bc (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11b3257>] sd_ioctl+0x6a/0x8c (Errors)

Aug 28 11:10:07 Tower kernel:  [<c112a420>] __blkdev_driver_ioctl+0x50/0x62 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c112ad1c>] blkdev_ioctl+0x8b0/0x8dc (Errors)

Aug 28 11:10:07 Tower kernel:  [<c1131e2d>] ? kobject_get+0x12/0x17 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c112b0f8>] ? get_disk+0x4a/0x61 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c101b028>] ? kmap_atomic+0x14/0x16 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c11334a5>] ? radix_tree_lookup_slot+0xd/0xf (Errors)

Aug 28 11:10:07 Tower kernel:  [<c104a179>] ? filemap_fault+0xb8/0x305 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c1048c43>] ? unlock_page+0x18/0x1b (Errors)

Aug 28 11:10:07 Tower kernel:  [<c1057c63>] ? __do_fault+0x3a7/0x3da (Errors)

Aug 28 11:10:07 Tower kernel:  [<c105985f>] ? handle_mm_fault+0x42d/0x8f1 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c108b6c6>] block_ioctl+0x2a/0x32 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c108b69c>] ? block_ioctl+0x0/0x32 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c10769d5>] vfs_ioctl+0x22/0x67 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c1076f33>] do_vfs_ioctl+0x478/0x4ac (Errors)

Aug 28 11:10:07 Tower kernel:  [<c105dcdd>] ? do_mmap_pgoff+0x232/0x294 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c1076f93>] sys_ioctl+0x2c/0x45 (Errors)

Aug 28 11:10:07 Tower kernel:  [<c1002935>] syscall_call+0x7/0xb (Errors

 

The preclear does seem to be running according to the putty terminal and is at 85MB/s during beginning of the preclear. A bit slowed compared to my 2 TB EARS drives, but may be normal for this drive. I just don't know if I can trust the preclear or drive with all of those syslog errors.

 

My complete specs are:

 

Gigabyte GA-MA770-DS3

AMD X2 5000+ Black edition

4*1 GB DDR2 800mhz

Corsair 450 Watt powersupply (the good one that was made by Seasonic)

I am using the built in Sata ports for the first four ports, and Supermicro Add-on Card AOC-SASLP-MV8 for the last two drives via breakout cable.

Unraid 4.7 with Unmenu and a few of the Unmenu packages.

 

Full syslog attached.

syslog-2011-08-28.txt

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Okay, so my preclear did not finish because I had to restart the computer running the putty window.

 

I restarted the computer and was able to pull the smart data from the hard drive. I was able to run the preclear_script from the server, but as soon as I did I got the same error in my syslog as last time:

 


Error in syslog after starting script

 

Aug 29 17:36:45 Tower kernel: Pid: 4424, comm: hdparm Not tainted 2.6.32.9-unRAID #8 (Errors)

Aug 29 17:36:45 Tower kernel: Call Trace: (Errors)

Aug 29 17:36:45 Tower kernel:  [<c102449e>] warn_slowpath_common+0x60/0x77 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c10244c2>] warn_slowpath_null+0xd/0x10 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11b624d>] ata_qc_issue+0x10b/0x308 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11ba260>] ata_scsi_translate+0xd1/0xff (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11a816c>] ? scsi_done+0x0/0xd (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11a816c>] ? scsi_done+0x0/0xd (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11baa40>] ata_sas_queuecmd+0x120/0x1d7 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11bc6df>] ? ata_scsi_pass_thru+0x0/0x21d (Errors)

Aug 29 17:36:45 Tower kernel:  [<f842969a>] sas_queuecommand+0x65/0x20d [libsas] (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11a816c>] ? scsi_done+0x0/0xd (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11a82c0>] scsi_dispatch_cmd+0x147/0x181 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11ace4d>] scsi_request_fn+0x351/0x376 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1126798>] __blk_run_queue+0x78/0x10c (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1124446>] elv_insert+0x67/0x153 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11245b8>] __elv_add_request+0x86/0x8b (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1129343>] blk_execute_rq_nowait+0x4f/0x73 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11293dc>] blk_execute_rq+0x75/0x91 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11292cc>] ? blk_end_sync_rq+0x0/0x28 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c112636f>] ? get_request+0x204/0x28d (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11269d6>] ? get_request_wait+0x2b/0xd9 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c112c2bf>] sg_io+0x22d/0x30a (Errors)

Aug 29 17:36:45 Tower kernel:  [<c112c5a8>] scsi_cmd_ioctl+0x20c/0x3bc (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1021841>] ? check_preempt_wakeup+0x94/0xdc (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11b3257>] sd_ioctl+0x6a/0x8c (Errors)

Aug 29 17:36:45 Tower kernel:  [<c112a420>] __blkdev_driver_ioctl+0x50/0x62 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c112ad1c>] blkdev_ioctl+0x8b0/0x8dc (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1131e2d>] ? kobject_get+0x12/0x17 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c112b0f8>] ? get_disk+0x4a/0x61 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c101b028>] ? kmap_atomic+0x14/0x16 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c11334a5>] ? radix_tree_lookup_slot+0xd/0xf (Errors)

Aug 29 17:36:45 Tower kernel:  [<c104a179>] ? filemap_fault+0xb8/0x305 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1048c43>] ? unlock_page+0x18/0x1b (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1057c63>] ? __do_fault+0x3a7/0x3da (Errors)

Aug 29 17:36:45 Tower kernel:  [<c105985f>] ? handle_mm_fault+0x42d/0x8f1 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c108b6c6>] block_ioctl+0x2a/0x32 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c108b69c>] ? block_ioctl+0x0/0x32 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c10769d5>] vfs_ioctl+0x22/0x67 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1076f33>] do_vfs_ioctl+0x478/0x4ac (Errors)

Aug 29 17:36:45 Tower kernel:  [<c105dcdd>] ? do_mmap_pgoff+0x232/0x294 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1076f93>] sys_ioctl+0x2c/0x45 (Errors)

Aug 29 17:36:45 Tower kernel:  [<c1002935>] syscall_call+0x7/0xb (Errors)

 


Smart report from drive pulled with Unmenu before running the preclear_script

 

smartctl -a -d ata /dev/sdb (--)

smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build)

Copyright © 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

 

=== START OF INFORMATION SECTION ===

Model Family:    Western Digital Caviar Green family

Device Model:    WDC WD15EADS-00P8B0

Serial Number:    WD-WMAVU0640003

Firmware Version: 01.00A01

User Capacity:    1,500,301,910,016 bytes

Device is:        In smartctl database [for details use: -P show]

ATA Version is:  8

ATA Standard is:  Exact ATA specification draft version not indicated

Local Time is:    Mon Aug 29 17:35:35 2011 EDT

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

 

General SMART Values:

Offline data collection status:  (0x82) Offline data collection activity

was completed without error.

Auto Offline Data Collection: Enabled.

Self-test execution status:      (  0) The previous self-test routine completed

without error or no self-test has ever

been run.

Total time to complete Offline

data collection: (33000) seconds.

Offline data collection

capabilities: (0x7b) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Suspend Offline collection upon new

command.

Offline surface scan supported.

Self-test supported.

Conveyance Self-test supported.

Selective Self-test supported.

SMART capabilities:            (0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability:        (0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine

recommended polling time: (  2) minutes.

Extended self-test routine

recommended polling time: ( 255) minutes.

Conveyance self-test routine

recommended polling time: (  5) minutes.

SCT capabilities:       (0x3037) SCT Status supported.

SCT Feature Control supported.

SCT Data Table supported.

 

SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate    0x002f  200  200  051    Pre-fail  Always      -      0

  3 Spin_Up_Time            0x0027  176  175  021    Pre-fail  Always      -      6175

  4 Start_Stop_Count        0x0032  099  099  000    Old_age  Always      -      1056

  5 Reallocated_Sector_Ct  0x0033  200  200  140    Pre-fail  Always      -      0

  7 Seek_Error_Rate        0x002e  200  200  000    Old_age  Always      -      0

  9 Power_On_Hours          0x0032  084  084  000    Old_age  Always      -      12324

10 Spin_Retry_Count        0x0032  100  100  000    Old_age  Always      -      0

11 Calibration_Retry_Count 0x0032  100  100  000    Old_age  Always      -      0

12 Power_Cycle_Count      0x0032  100  100  000    Old_age  Always      -      204

192 Power-Off_Retract_Count 0x0032  200  200  000    Old_age  Always      -      76

193 Load_Cycle_Count        0x0032  185  185  000    Old_age  Always      -      46151

194 Temperature_Celsius    0x0022  119  102  000    Old_age  Always      -      31

196 Reallocated_Event_Count 0x0032  200  200  000    Old_age  Always      -      0

197 Current_Pending_Sector  0x0032  200  200  000    Old_age  Always      -      0

198 Offline_Uncorrectable  0x0030  200  200  000    Old_age  Offline      -      0

199 UDMA_CRC_Error_Count    0x0032  200  200  000    Old_age  Always      -      0

200 Multi_Zone_Error_Rate  0x0008  200  200  000    Old_age  Offline      -      0

 

SMART Error Log Version: 1

No Errors Logged

 

SMART Self-test log structure revision number 1

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Conveyance offline  Completed without error      00%        57        -

# 2  Conveyance offline  Completed without error      00%        51        -

 

SMART Selective self-test log data structure revision number 1

SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

syslog-2011-08-29.txt

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I also just noticed that I couldn't copy to one of my hard drives after that error in the syslog. I manually stopped the preclear_disk with ctrl c and the server acted normally allowing me to copy files, etc.

 

I did re-seat the 2 connectors from the breakout cable on the Supermicro Add-on Card AOC-SASLP-MV8 and I also did re-seat the card itself.

 

Edit: So I next tried moving the hard drive I was trying to clear on to a sata connector from a pce1x Si3132, and it appears to be pre-clearing fine without adding errors to the syslog.

 

So do I have a bad breakout cable or a bad expansion card? I have been using one of the ports off of the breakout cable/expansion card for 2 or 3 weeks without any problems.

 

While pre-clearing the disc on the pce1x si3132 I was not able to write to the array or it was so slow it was basically unwrittable. I have done memory tests which passed, and checked every cable. The Preclear disc script did indicate a passing status. I really don't think there is a problem with the disc as I was using the disc for several months before adding it to the unraid server.

syslog-2011-08-29.txt

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Bump.

 

So no replies from anyone? The drive passed a pre-clear on a different sata card, but caused the system to not allow writes. I don't want to add this disc to the array unless I know it can be trusted.

 

I have given as detailed information as I can. I guess I will go submit an official support email and hope for the best...

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I'll make a wild guess that the disk you're trying to preclear is connected through the super micro SAS card? If so,then I would reconfigure your server to keep one of the motherboard SATA connectors free for doing preclears. I was having all kinds of trouble months ago with the same error. I switched to using a bay that connected to my motherboard and no more problems. I remember doing a bunch of searching for the reason and if it were fixable, without avail. My Linux skills are seriously lacking so maybe you will have better luck.I found it just as easy to leave a few bays, that are connected to the MoBo for preclearing. As always, YMMV.

 

P.s. I posted about the same trouble here: http://lime-technology.com/forum/index.php?topic=13054.msg110259#msg110259

 

I think the referenced thread about the SAS controller card has more info.

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  • 7 months later...

I've got the EXACT same issue as the OP.  Not a lot of activity on this so thought I would bump it even though it's an older thread.  In the meantime, I'll do as suggested and free up a slot on my motherboard to do preclears.  Interestingly enough I've successfully precleared a 2TB Seagate drive on the AOC-SASLP-MVL8 before without any issue.  My problem drive currently is an Hitachi 2TB.

 

EDIT:  Finished preclearing the drive from one of my MB Sata slots without issue.  Must be a bug with the AOC-SASLP-MVL8, SMARTctl and UnRAID?!

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