Troubleshooting Unraid API Error

[theunraidhomeuser]

Hi everyone,

 

I have three Unraid PRO licenses, all linked to Connect. 1 is connected just fine, and 2 are having issues. The two that are having issues are in a different physical location than the 1 that is working.

 

I am getting the following messages on both machines:

 

Unraid API Error

CLOUD: Connecting - refresh the page for an updated status.

Connect Support 

Go to Connect 

Settings 

Manage Unraid.net Account 

Sign Out of Unraid.net

 

What I did:

• disconnected and reconnected to UNRAID connect
• logged out and back in from the UNRAID account in question
• ensured that both UNRAID installs are on the latest version 6.12.3
• ensured that both UNRAID installs can connect to the internet
• updated all plugins

 

What else could be the issue? Would the diagnostics file be of any use here as this seems more like a connectivity issue?

 

Cheers anyone, appreciate your help!

 

 

[rodan5150]

I'm having the same issue with 1 out of 2 servers. I tried the exact above steps myself to no avail.

 

[rodan5150]

Good news, I just reset everything DNS related, set it all back up from scratch to exact same settings and it is working now. Not sure if there was a fluke glitch or what. Nothing else on the network had DNS problems. Both of my unraid servers run 6.12.3 and only one had the issue.