August 12, 20232 yr Hi everyone, I have three Unraid PRO licenses, all linked to Connect. 1 is connected just fine, and 2 are having issues. The two that are having issues are in a different physical location than the 1 that is working. I am getting the following messages on both machines: Unraid API Error CLOUD: Connecting - refresh the page for an updated status. Connect Support Go to Connect Settings Manage Unraid.net Account Sign Out of Unraid.net What I did: disconnected and reconnected to UNRAID connect logged out and back in from the UNRAID account in question ensured that both UNRAID installs are on the latest version 6.12.3 ensured that both UNRAID installs can connect to the internet updated all plugins What else could be the issue? Would the diagnostics file be of any use here as this seems more like a connectivity issue? Cheers anyone, appreciate your help!
August 19, 20232 yr I'm having the same issue with 1 out of 2 servers. I tried the exact above steps myself to no avail.
August 21, 20232 yr Good news, I just reset everything DNS related, set it all back up from scratch to exact same settings and it is working now. Not sure if there was a fluke glitch or what. Nothing else on the network had DNS problems. Both of my unraid servers run 6.12.3 and only one had the issue.
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