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Unraid Crash

Featured Replies

I am running unraid 6.12.3 and had a crash this morning, I have logging turned on and tried to make sense of them but i'm not really sure what im looking for, will attach the logs here, It seems the important part starts around this morning (Sept 5th) at 7:53 AM

syslog-192.168.1.8.log

Solved by JorgeB

  • Author

After some googling I have found some more info on this, when Unraid crashed my internet also went down but I didn't know until a couple hours later so I assumed these were unrelated problems that just happened to occur over night, but i've found another post on this forum that seems very similar in these 2 posts https://forums.unraid.net/topic/139518-unraid-crashes-and-brings-down-router-with-it/#comment-1266902 https://forums.unraid.net/topic/140861-unraid-crashes-when-starting-the-array/#comment-1277692 it seems that for them the problem was a faulty NVME drive, this is the first time this has happened to me so i'm not really sure if its worth changing out hardware quite yet. if anyone has any more information i'd love to hear it but I guess the best option for now is probably just to wait and see if it happens again.

 

  • Community Expert

Lot of call traces in the log, looks more hardware related, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one. 

  • Author

I've been using unraid for 2 months and this is the first time it has happened so I'm not sure running as a NAS for just a few days would be sufficient to know if its a hardware issue or not. you say there are a lot of callbacks, can you give an example of what this means? if this can indicate a hardware problem my guess would be that it is RAM related since that is the only part in the system that I reused from an old system and it has some old unmatched ram sticks, would that make sense with these types of errors? I don't mind ordering some new ram to stick in there and see if it solves things.

  • Community Expert
  • Solution
2 minutes ago, ggfools said:

I've been using unraid for 2 months and this is the first time it has happened

I would then suggest waiting to see if it happens again, it might have been a one time thing.

 

3 minutes ago, ggfools said:

you say there are a lot of callbacks, can you give an example of what this means?

 

Like this:

 

Aug 25 18:55:16 Earth kernel: BUG: unable to handle page fault for address: 0000000000004000
Aug 25 18:55:16 Earth kernel: #PF: supervisor read access in kernel mode
Aug 25 18:55:16 Earth kernel: #PF: error_code(0x0000) - not-present page
Aug 25 18:55:16 Earth kernel: PGD 257844067 P4D 257844067 PUD 41ee57067 PMD 0 
Aug 25 18:55:16 Earth kernel: Oops: 0000 [#1] PREEMPT SMP NOPTI
Aug 25 18:55:16 Earth kernel: CPU: 0 PID: 3562 Comm: lsof Tainted: P           O       6.1.38-Unraid #2
Aug 25 18:55:16 Earth kernel: Hardware name: To Be Filled By O.E.M. Z690 Pro RS/Z690 Pro RS, BIOS 8.01 03/28/2022
Aug 25 18:55:16 Earth kernel: RIP: 0010:__destroy_inode+0x2c/0xf2
Aug 25 18:55:16 Earth kernel: Code: 44 00 00 55 53 48 89 fb e8 b8 fd 01 00 85 c0 74 02 0f 0b 48 8b ab f0 00 00 00 48 85 ed 74 6a f6 83 90 00 00 00 40 75 02 0f 0b <48> 8b 45 00 48 85 c0 75 04 0f 0b eb 49 48 83 c0 60 48 39 c5 74 40
Aug 25 18:55:16 Earth kernel: RSP: 0018:ffffc900321477f8 EFLAGS: 00010202
Aug 25 18:55:16 Earth kernel: RAX: 0000000000000000 RBX: ffff8885e6521318 RCX: 0000000000000000
Aug 25 18:55:16 Earth kernel: RDX: ffff8885e6521418 RSI: ffff8885e65213a8 RDI: ffff8885e6521530
Aug 25 18:55:16 Earth kernel: RBP: 0000000000004000 R08: ffffffff82206678 R09: 00000000000002d2
Aug 25 18:55:16 Earth kernel: R10: ffff88834f591940 R11: 000000000000086d R12: ffff88833ea16d18
Aug 25 18:55:16 Earth kernel: R13: ffff88833ea16d18 R14: 0000000000000000 R15: 0000000000000000
Aug 25 18:55:16 Earth kernel: FS:  000015126a1ffe00(0000) GS:ffff88886f400000(0000) knlGS:0000000000000000
Aug 25 18:55:16 Earth kernel: CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Aug 25 18:55:16 Earth kernel: CR2: 0000000000004000 CR3: 00000001636c8000 CR4: 0000000000750ef0
Aug 25 18:55:16 Earth kernel: PKRU: 55555554
Aug 25 18:55:16 Earth kernel: Call Trace:
Aug 25 18:55:16 Earth kernel: <TASK>
Aug 25 18:55:16 Earth kernel: ? __die_body+0x1a/0x5c
Aug 25 18:55:16 Earth kernel: ? page_fault_oops+0x329/0x376
Aug 25 18:55:16 Earth kernel: ? do_user_addr_fault+0x12e/0x48d
Aug 25 18:55:16 Earth kernel: ? exc_page_fault+0xfb/0x11d
Aug 25 18:55:16 Earth kernel: ? asm_exc_page_fault+0x22/0x30
Aug 25 18:55:16 Earth kernel: ? __destroy_inode+0x2c/0xf2
Aug 25 18:55:16 Earth kernel: ? __destroy_inode+0xf/0xf2
Aug 25 18:55:16 Earth kernel: destroy_inode+0x2c/0x6b
Aug 25 18:55:16 Earth kernel: __dentry_kill+0xcb/0x131
Aug 25 18:55:16 Earth kernel: shrink_dentry_list+0xaa/0xba
Aug 25 18:55:16 Earth kernel: prune_dcache_sb+0x51/0x73
Aug 25 18:55:16 Earth kernel: super_cache_scan+0xf4/0x17c
Aug 25 18:55:16 Earth kernel: do_shrink_slab+0x188/0x2a1
Aug 25 18:55:16 Earth kernel: shrink_slab+0x1f9/0x267
Aug 25 18:55:16 Earth kernel: shrink_node+0x318/0x549
Aug 25 18:55:16 Earth kernel: do_try_to_free_pages+0x1b1/0x3a7
Aug 25 18:55:16 Earth kernel: try_to_free_pages+0x102/0x181
Aug 25 18:55:16 Earth kernel: __alloc_pages_slowpath.constprop.0+0x26b/0x8f8
Aug 25 18:55:16 Earth kernel: ? insert_vmap_area_augment.constprop.0+0x124/0x187
Aug 25 18:55:16 Earth kernel: ? preempt_latency_start+0x2b/0x46
Aug 25 18:55:16 Earth kernel: ? alloc_vmap_area+0x5ce/0x689
Aug 25 18:55:16 Earth kernel: __alloc_pages+0x132/0x1e8
Aug 25 18:55:16 Earth kernel: __vmalloc_node_range+0x384/0x5ea
Aug 25 18:55:16 Earth kernel: ? seq_read_iter+0x1d5/0x346
Aug 25 18:55:16 Earth kernel: kvmalloc_node+0xae/0xbc
Aug 25 18:55:16 Earth kernel: ? seq_read_iter+0x1d5/0x346
Aug 25 18:55:16 Earth kernel: seq_read_iter+0x1d5/0x346
Aug 25 18:55:16 Earth kernel: ? slab_post_alloc_hook+0x4d/0x15e
Aug 25 18:55:16 Earth kernel: seq_read+0x92/0xbc
Aug 25 18:55:16 Earth kernel: vfs_read+0xa4/0x19f
Aug 25 18:55:16 Earth kernel: ? __do_sys_newfstatat+0x35/0x5c
Aug 25 18:55:16 Earth kernel: ksys_read+0x76/0xc2
Aug 25 18:55:16 Earth kernel: do_syscall_64+0x68/0x81
Aug 25 18:55:16 Earth kernel: entry_SYSCALL_64_after_hwframe+0x63/0xcd
Aug 25 18:55:16 Earth kernel: RIP: 0033:0x15126a489afd
Aug 25 18:55:16 Earth kernel: Code: 31 c0 e9 e6 fe ff ff 50 48 8d 3d 36 a1 0a 00 e8 49 15 02 00 66 0f 1f 84 00 00 00 00 00 80 3d e1 ca 0e 00 00 74 17 31 c0 0f 05 <48> 3d 00 f0 ff ff 77 5b c3 66 2e 0f 1f 84 00 00 00 00 00 48 83 ec
Aug 25 18:55:16 Earth kernel: RSP: 002b:00007ffdca7611b8 EFLAGS: 00000246 ORIG_RAX: 0000000000000000
Aug 25 18:55:16 Earth kernel: RAX: ffffffffffffffda RBX: 00000000004362c0 RCX: 000015126a489afd
Aug 25 18:55:16 Earth kernel: RDX: 0000000000000400 RSI: 000000000043fde0 RDI: 0000000000000005
Aug 25 18:55:16 Earth kernel: RBP: 000015126a56b600 R08: 0000000000000001 R09: 0000000000000000
Aug 25 18:55:16 Earth kernel: R10: 0000000000001000 R11: 0000000000000246 R12: 000000000000000a
Aug 25 18:55:16 Earth kernel: R13: 0000000000000a68 R14: 000015126a56ad00 R15: 0000000000000a68
Aug 25 18:55:16 Earth kernel: </TASK>
Aug 25 18:55:16 Earth kernel: Modules linked in: xt_CHECKSUM ipt_REJECT nf_reject_ipv4 ip6table_mangle iptable_mangle vhost_net vhost vhost_iotlb tap veth xt_nat xt_tcpudp xt_conntrack nf_conntrack_netlink nfnetlink xfrm_user xfrm_algo xt_addrtype br_netfilter xfs xt_MASQUERADE xt_mark iptable_nat ip6table_nat nf_nat nf_conntrack nf_defrag_ipv6 nf_defrag_ipv4 tun md_mod tcp_diag inet_diag ip6table_filter ip6_tables iptable_filter ip_tables x_tables efivarfs bridge stp llc bonding tls zfs(PO) i915 zunicode(PO) zzstd(O) zlua(O) zavl(PO) intel_rapl_msr intel_rapl_common x86_pkg_temp_thermal icp(PO) intel_powerclamp coretemp iosf_mbi drm_buddy i2c_algo_bit kvm_intel ttm drm_display_helper zcommon(PO) kvm znvpair(PO) drm_kms_helper spl(O) drm crct10dif_pclmul crc32_pclmul crc32c_intel ghash_clmulni_intel sha512_ssse3 aesni_intel crypto_simd mei_hdcp mei_pxp intel_gtt cryptd rapl intel_cstate wmi_bmof intel_uncore mpt3sas tpm_crb i2c_i801 agpgart tpm_tis nvme video mei_me tpm_tis_core i2c_smbus ahci
Aug 25 18:55:16 Earth kernel: syscopyarea input_leds r8169 raid_class sysfillrect sysimgblt nvme_core i2c_core mei led_class libahci joydev scsi_transport_sas realtek wmi vmd fb_sys_fops backlight tpm intel_pmc_core acpi_pad acpi_tad button unix
Aug 25 18:55:16 Earth kernel: CR2: 0000000000004000
Aug 25 18:55:16 Earth kernel: ---[ end trace 0000000000000000 ]---

 

It means some error or some app crashed, these are not always hardware related, but when there are multiple seemingly unrelated call traces it can be.

 

You can run memtest before replacing the RAM, but like mentioned I would wait for another crash.

  • Author

thank you, I will keep an eye on it and see what happens.

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