Constannt freezing with high IO wait and stuck shutdown

[frosty_hedgehog]

I've been dealing with multiple instances of high IO wait where the GUI freezes and I can't access any files for hours at a time. This happens at random and last night I had to press the power button on the server to send a system shutdown command (not a long press for a hard shutdown) and it took almost an hour for the system to go down

 

Attaching the diagnostics file here

prodesk-diagnostics-20231122-2147.zip

 

Any help identifying what the issue might be will be appreciated

[JorgeB]

It may not be the only issue, but it is an issue, there is a problem with cache device:

 

N

ov 22 20:22:32 Prodesk kernel: ata1: hard resetting link
Nov 22 20:22:32 Prodesk kernel: ata1: SATA link down (SStatus 0 SControl 320)
Nov 22 20:22:32 Prodesk kernel: ata1: hard resetting link
Nov 22 20:22:32 Prodesk kernel: ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
Nov 22 20:22:32 Prodesk kernel: ata1.00: configured for UDMA/133
Nov 22 20:22:32 Prodesk kernel: scsi_io_completion_action: 20 callbacks suppressed
Nov 22 20:22:32 Prodesk kernel: sd 2:0:0:0: [sdc] tag#4 UNKNOWN(0x2003) Result: hostbyte=0x00 driverbyte=DRIVER_OK cmd_age=103s
Nov 22 20:22:32 Prodesk kernel: sd 2:0:0:0: [sdc] tag#4 Sense Key : 0x5 [current] 
Nov 22 20:22:32 Prodesk kernel: sd 2:0:0:0: [sdc] tag#4 ASC=0x21 ASCQ=0x4 
Nov 22 20:22:32 Prodesk kernel: sd 2:0:0:0: [sdc] tag#4 CDB: opcode=0x2a 2a 00 20 bb 89 48 00 00 08 00
Nov 22 20:22:32 Prodesk kernel: blk_print_req_error: 20 callbacks suppressed

 

Looks more like a power/connection problem.

[frosty_hedgehog]

47 minutes ago, JorgeB said:

It may not be the only issue, but it is an issue, there is a problem with cache device:

 

N

ov 22 20:22:32 Prodesk kernel: ata1: hard resetting link
Nov 22 20:22:32 Prodesk kernel: ata1: SATA link down (SStatus 0 SControl 320)
Nov 22 20:22:32 Prodesk kernel: ata1: hard resetting link
Nov 22 20:22:32 Prodesk kernel: ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
Nov 22 20:22:32 Prodesk kernel: ata1.00: configured for UDMA/133
Nov 22 20:22:32 Prodesk kernel: scsi_io_completion_action: 20 callbacks suppressed
Nov 22 20:22:32 Prodesk kernel: sd 2:0:0:0: [sdc] tag#4 UNKNOWN(0x2003) Result: hostbyte=0x00 driverbyte=DRIVER_OK cmd_age=103s
Nov 22 20:22:32 Prodesk kernel: sd 2:0:0:0: [sdc] tag#4 Sense Key : 0x5 [current] 
Nov 22 20:22:32 Prodesk kernel: sd 2:0:0:0: [sdc] tag#4 ASC=0x21 ASCQ=0x4 
Nov 22 20:22:32 Prodesk kernel: sd 2:0:0:0: [sdc] tag#4 CDB: opcode=0x2a 2a 00 20 bb 89 48 00 00 08 00
Nov 22 20:22:32 Prodesk kernel: blk_print_req_error: 20 callbacks suppressed

 

Looks more like a power/connection problem.

 

Thanks for the heads up, I'd take a look at this now! Hopefully it solves or at least eases the problem

[frosty_hedgehog]

I rebuilt my server on Friday with the same config and this issue hasn't happened since then. I might need to give it a few days to be sure its solved but its possible that whatever power/connection issue I had got corrected.