January 8, 20242 yr So, last night I went through the procedure of changing the USB with the UnRAID OS to a new USB drive. I'd been meaning to do this for quite some time as the old USB drive is pretty small (storage space wise - 512Mb), but physically it's large - sticking out the back of the server. This is the first time I've ever done this since buying my license back in 2008. I followed the procedure, and everything worked as per the instructions. When I started the server back up I got the message 'The Registered GUID does not match the USB Flash boot device GUID', I selected 'Replace Key', entered my email address, made sure it was correct. and hit Send. On the instruction page it says 'We strive to manually replace licenses ASAP'. However, it's now just over 14 hours later, and there's no sign of a new key in my email inbox. I've also checked my spam folder locally, and at my ISP - nada. So, have I missed something? How ASAP is ASAP? Should I contact Support for help?
January 9, 20242 yr Author I've ended up contacting support for their help. I'll post back here when I know what's happened, and how the issue has been resolved. It's really only just occurred to me that I don't know anything about the "mechanism" by which the request for a replacement key is sent from my UnRAID server to "UnRAID Central". Maybe that's where the process has fallen over? I don't know - hopefully I'll find out soon. It's not much fun being locked out of the server while I wait...
January 9, 20242 yr Author Solution UnRAID Support acknowledged and responded to my issue. They confirmed the replacement key did go through, but so far no clues as to why I didn't get the original replacement key email. I did ask the question, and I'll post back here if they respond.
April 12, 20242 yr Just came across your post. I'm currently experiencing the exact same issue as you. Never received the email with the replacement key. I've already emailed support, but was curious how the process went and if they were able to forward you the replacement?
April 12, 20242 yr Author Hi there. After contacting support they ensured a new email came out with the new key. I queried them to see if they could find out why the original email hadn't turned up, but they weren't able to find out why. Seems they may still have a hole in their process somewhere.
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