6.12.3 Drives not showing through HBA and external JBOD (Solved)

[shawn0]

Hello!

I have a HP DL380 G8 running UR 6.12.3

Installed inside is a LSI SAS2008/9200-8E card, connected via external SAS 8088 cable to a Promise Vtrak J830s

I've flashed the firmware of the card, putting it in IT mode, leaving no BIOS on the card. This guide was followed

I currently have two drives in the JBOD, one SATA 8TB HDD, and one 60GB SSD (not for use in production, just for troubleshooting to see if i can find the drive in UNRAID, which I can't.)

The HBA does appear in system devices, but no devices appear downstream from the card. No drives appear for assignment to the array. 

I'm out of ideas. . . can someone unstupid me? 

I've made sure everything's firmly attached, swapped 8088 cables, drives are good, etc. 

vmhost-diagnostics-20240218-1618.zip

Edited February 19 by shawn0
left something out. Marked Solved.

[Vr2Io]

The enclosure have detect.

 

Feb 18 16:00:13 VMHost kernel: scsi 2:0:0:0: Enclosure         Promise  J830s            060= PQ: 0 ANSI: 6
Feb 18 16:00:13 VMHost kernel: scsi 2:0:0:0: set ignore_delay_remove for handle(0x000a)
Feb 18 16:00:13 VMHost kernel: scsi 2:0:0:0: SES: handle(0x000a), sas_addr(0x500015554091333e), phy(36), device_name(0x0000000000000000)
Feb 18 16:00:13 VMHost kernel: scsi 2:0:0:0: enclosure logical id (0x500015554091333f), slot(36) 
Feb 18 16:00:13 VMHost kernel: scsi 2:0:0:0: qdepth(254), tagged(1), scsi_level(7), cmd_que(1)
Feb 18 16:00:13 VMHost kernel: scsi 2:0:0:0: Attached scsi generic sg5 type 13

 

But end-up no response and remove.

 

Feb 18 16:18:47 VMHost kernel:     expander present: handle(0x0009), sas_addr(0x500015554091333f), port:255
Feb 18 16:18:47 VMHost kernel: mpt2sas_cm0: search for expanders: complete
Feb 18 16:18:47 VMHost kernel: mpt2sas_cm0: mpt3sas_base_hard_reset_handler: SUCCESS
Feb 18 16:18:47 VMHost kernel: mpt2sas_cm0: _base_fault_reset_work: hard reset: success
Feb 18 16:18:47 VMHost kernel: mpt2sas_cm0: removing unresponding devices: start
Feb 18 16:18:47 VMHost kernel: mpt2sas_cm0: removing unresponding devices: end-devices
Feb 18 16:18:47 VMHost kernel: mpt2sas_cm0: Removing unresponding devices: pcie end-devices
Feb 18 16:18:47 VMHost kernel: mpt2sas_cm0: removing unresponding devices: expanders
Feb 18 16:18:47 VMHost kernel: mpt2sas_cm0: removing unresponding devices: complete

[shawn0]

Gotcha, so we’re talking to the jbod but the jbod ain’t talkin back. Guess I’m sourcing a db9-rj11 cable and seeing what the vtrak is reporting. 

[Vr2Io]

12 minutes ago, shawn0 said:

I’m sourcing a db9-rj11 cable

Sound good for getting console message from enclosure. ( suppose RJ45 not RJ11 ? )

Edited February 19 by Vr2Io

[shawn0]

29 minutes ago, Vr2Io said:

 ( suppose RJ45 not RJ11 ? )

Oh, how I wish it was a rj45. I may just make my own with some old phone line laying around. It’s just a console cable. Doesn’t have to be the cleanest cable. 

[Vr2Io]

3 minutes ago, shawn0 said:

Oh, how I wish it was a rj45. I may just make my own with some old phone line laying around. It’s just a console cable. Doesn’t have to be the cleanest cable. 

Seems it haven't provide the pin assignment, otherwise you can build yourself,  hope you can found the correct cable.

[shawn0]

So I'm going to assume something stupid happened. Maybe I didn't allow enough time for the JBOD to power up, or something was wrong with the controller that I originally went through. Either way, I switched to the other controller on the JBOD, powered up the HP machine, and we're good to go. Drives are visible to the machine now. 

 

I'm going to assume this is clear now, and mark solved. 

 

The help is much appreciated @Vr2Io