Plex media server slow to load content from one library

[adamohefferman]

Hey Folks!

 

Across multiple Plex instances, my movies library is loading very slowly. To be clear, my TV library loads just fine, as does a library for audio books, music and other movie libraries I have set up for stand up and documentaries. It started happening out of the blue. The logs don't look like they are saying much. The media loads after 30 sec - 1 minute usually. Before it was instantaneous. My hdds in my NAS are almost full. I wondered if that was the issue. Running unraid on a QNAP TS-464, and the plex instance is installed on an nvme0N1 that's only 250gb of it's 1TB full. I can't seem to find any other posts with this issue after a couple of days of searching, but I could have missed something!

Any help greatly appreciated!

I also could be oblivious to something here, but here's a snippet of the log when I tried to play a few files through the plex docker in unraid as opposed to my xbox series X in the living room, is the audio on these files maybe causing an issue?:

 

Apr 17, 2024 04:03:37.762 [22878059154232] DEBUG - [Req#95] HubCache: Computed '1/tv.recentlyadded.8/1/hubs/promoted/enexternal-media,indirect-media,hub-style-list/contentDirectoryID=8&count=12&excludeContinueWatching=1&excludeFields=summary&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&pinnedContentDirectoryID=1%2C2%2C5%2C9%2C7%2C8%2C6%2C3%2C4' in 124 ms.

Apr 17, 2024 04:03:37.764 [22878059154232] DEBUG - We're going to try to auto-select an audio stream for account 1.

Apr 17, 2024 04:03:37.765 [22878059154232] DEBUG - Selecting best audio stream for part ID 231654 (language: en)

Apr 17, 2024 04:03:37.765 [22878059154232] DEBUG - We're going to try to auto-select a subtitle for account 1.

Apr 17, 2024 04:03:37.765 [22878059154232] DEBUG - Audio Stream: 610318, Subtitle Stream: -1

Apr 17, 2024 04:03:37.772 [22878059154232] DEBUG - We're going to try to auto-select an audio stream for account 1.

Apr 17, 2024 04:03:37.772 [22878059154232] DEBUG - Selecting best audio stream for part ID 195282 (language: en)

Apr 17, 2024 04:03:37.772 [22878059154232] DEBUG - We're going to try to auto-select a subtitle for account 1.

Apr 17, 2024 04:03:37.772 [22878059154232] DEBUG - Subtitles: Found a candidate subtitle language [en] for a foreign film

Apr 17, 2024 04:03:37.772 [22878059154232] DEBUG - Audio Stream: 433827, Subtitle Stream: 433828

Apr 17, 2024 04:03:37.795 [22878059154232] DEBUG - We're going to try to auto-select an audio stream for account 1.

Apr 17, 2024 04:03:37.796 [22878059154232] DEBUG - Selecting best audio stream for part ID 195279 (language: en)

Apr 17, 2024 04:03:37.796 [22878059154232] DEBUG - We're going to try to auto-select a subtitle for account 1.

Apr 17, 2024 04:03:37.796 [22878059154232] DEBUG - Subtitles: Found a candidate subtitle language [en] for a foreign film

Apr 17, 2024 04:03:37.796 [22878059154232] DEBUG - Audio Stream: 433708, Subtitle Stream: 433710

Apr 17, 2024 04:03:37.819 [22878181329720] DEBUG - Completed: [IP address] 200 GET /hubs/promoted?contentDirectoryID=8&pinnedContentDirectoryID=1%2C2%2C5%2C9%2C7%2C8%2C6%2C3%2C4&includeMeta=1&excludeFields=summary&count=12&includeStations=1&includeLibraryPlaylists=1&includeRecentChannels=1&excludeContinueWatching=1 (11 live) #95 GZIP 182ms 6879 bytes (pipelined: 2)

Apr 17, 2024 04:03:37.822 [22878068095800] DEBUG - [Req#8c] It took 140.000000 ms to retrieve 45 items.

Apr 17, 2024 04:03:37.853 [22878068095800] DEBUG - [Req#8c] It took 10.000000 ms to retrieve 125 items.

Apr 17, 2024 04:03:37.884 [22878068095800] DEBUG - [Req#8c] HubCache: Computed '1/tv.recentlyadded.9/1/hubs/promoted/enexternal-media,indirect-media,hub-style-list/contentDirectoryID=9&count=12&excludeContinueWatching=1&excludeFields=summary&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&pinnedContentDirectoryID=1%2C2%2C5%2C9%2C7%2C8%2C6%2C3%2C4' in 273 ms.

Apr 17, 2024 04:03:37.886 [22878068095800] DEBUG - We're going to try to auto-select an audio stream for account 1.

Apr 17, 2024 04:03:37.886 [22878068095800] DEBUG - Selecting best audio stream for part ID 240855 (language: en)

Apr 17, 2024 04:03:37.887 [22878068095800] DEBUG - We're going to try to auto-select a subtitle for account 1.

Apr 17, 2024 04:03:37.887 [22878068095800] DEBUG - Audio Stream: 658045, Subtitle Stream: -1

Apr 17, 2024 04:03:37.890 [22878068095800] DEBUG - We're going to try to auto-select an audio stream for account 1.

Apr 17, 2024 04:03:37.890 [22878068095800] DEBUG - Selecting best audio stream for part ID 240078 (language: en)

Apr 17, 2024 04:03:37.890 [22878068095800] DEBUG - We're going to try to auto-select a subtitle for account 1.

Apr 17, 2024 04:03:37.890 [22878068095800] DEBUG - Audio Stream: 653571, Subtitle Stream: -1

Apr 17, 2024 04:03:37.891 [22878068095800] DEBUG - We're going to try to auto-select an audio stream for account 1.

Apr 17, 2024 04:03:37.892 [22878068095800] DEBUG - Selecting best audio stream for part ID 239278 (language: en)

Apr 17, 2024 04:03:37.892 [22878068095800] DEBUG - We're going to try to auto-select a subtitle for account 1.

Apr 17, 2024 04:03:37.892 [22878068095800] DEBUG - Subtitles: Found a candidate subtitle language [en] for a foreign film

Apr 17, 2024 04:03:37.892 [22878068095800] DEBUG - Audio Stream: 649369, Subtitle Stream: 649370

Apr 17, 2024 04:03:37.900 [22878068095800] DEBUG - We're going to try to auto-select an audio stream for account 1.

Apr 17, 2024 04:03:37.900 [22878068095800] DEBUG - Selecting best audio stream for part ID 239092 (language: en)

Apr 17, 2024 04:03:37.900 [22878068095800] DEBUG - We're going to try to auto-select a subtitle for account 1.

Apr 17, 2024 04:03:37.900 [22878068095800] DEBUG - Audio Stream: 648555, Subtitle Stream: -1

Apr 17, 2024 04:03:37.903 [22878068095800] DEBUG - We're going to try to auto-select an audio stream for account 1.

Apr 17, 2024 04:03:37.903 [22878068095800] DEBUG - Selecting best audio stream for part ID 231925 (language: en)

Apr 17, 2024 04:03:37.903 [22878068095800] DEBUG - We're going to try to auto-select a subtitle for account 1.

Apr 17, 2024 04:03:37.903 [22878068095800] DEBUG - Subtitles: Found a candidate subtitle language [en] for a foreign film

 

I should also add that a speed test confims upload and download speeds for the unraid server at 1000 mbps!

 

Plex Media Server (1).log