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Server not showing up as network client & "network failure" when trying to download community apps plugin

Featured Replies

This is a multi-parter.

 

When I try to install the Community Apps plugin, I get the error "network failure." Not sure what this means. My server is obviously connected to the network, because I'm operating it from my Windows laptop using the browser GUI. However, the server does not show up in the network client list in my router settings, and I'm not entirely sure my server is connected to the internet. So I guess my questions are:

 

  1. How do I identify/troubleshoot this vague "network failure?"
  2. How do I check to see if the server is connected to the internet in the browser GUI?
  3. If the server is NOT connected to Internet, how do I connect it?
  4. How do I make sure my server appears in my network client list?

trashgravitron-diagnostics-20240612-1319.zip

Solved by Andible

  • Community Expert

Post the output of:

 

ping -c 50 google.com

 

  • Author
3 minutes ago, JorgeB said:

Post the output of:

 

ping -c 50 google.com

"Bad value for option -c"

3 minutes ago, JorgeB said:

image.png.d27b6e347efdcaf1771a4c8cb7d0cf2f.png

 

  • Community Expert

In the Unraid terminal window, not in Windows.

  • Author

"ping: google.com: Name or service not known"

  • Community Expert

Server doesn't have internet connection, usually a DNS issue, try changing your DNS servers to #1- 208.67.222.222 and #2 - 208.67.220.220 instead of using your router.  Settings - Network Settings 

  • Author

Ok, did that. Still getting "Network failure" on Community Apps install, and same result on pinging Google. And now I have a redtext along the bottom of my webGUI saying "Interface Ethernet Port 1 is down. Check cable!"

Edited by Andible

  • Author
  • Solution

Ok, I changed DNS #1 back to my router IP (as it was before) and changed the DNS #2 to 0.0.0.0, and now my results are:

 

--- google.com ping statistics ---
50 packets transmitted, 50 received, 0% packet loss, time 49080ms
rtt min/avg/max/mdev = 7.340/8.291/15.356/1.101 ms

 

Server now appears on my network client list, and the Community Apps plugin installed. I guess I just needed to fill in DNS #2.

Edited by Andible

  • Community Expert
7 minutes ago, Andible said:

I guess I just needed to fill in DNS #2.

That's not required, it must have been another issue, possibly a temporary one.

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