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Share missing data and giving "Input/output error"

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Not sure what's going on.  All data in the "Media" share is missing.  Had been trying to move shares to be "Array" only in prep for moving material off of the cache, then noticed the data on the drive is gone.

 

I have backups, and they are valid, but I don't understand the root issue here.  Trying to restore from backups on top of the existing file folder failed, as it couldn't write the files.

 

Tried to go and create a file over Samba, then noticed this error in the SSH session...

 

Here is a snippet of the "input/output error" that I'm getting.  Any thoughts? Diagnostics attached as well...

image.png.da46f9c70423c1586116a80b2f627218.pngwhitenas-diagnostics-20240720-1221.zip

 

 

Solved by JorgeB

  • Community Expert
  • Solution

HBA problem:

 

Jul 20 10:27:59 WhiteNAS kernel: mpt2sas_cm0: SAS host is non-operational !!!!

 

Reboot and post new diags after array start.

  • Author

New Diags.

 

whitenas-diagnostics-20240720-1241.zip

 

Data appears to be back on the drive according to Samba share. Anything else critical?

Edited by jrhamilt

  • Community Expert

Everything looks good so far, if it happens again make sure the HBA is well seated and sufficiently cooled, you can also try a different PCIe slot.

  • Author

Will do. Thanks! Believe this had to do with me adjusting the server location while it was running.

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