Hi,

 

I recently updated the NIC on both my PC and UNRAID system. Now using TP-Link 2.5GHz NIC in both. GUI seems fine, but backups (using  Acronis True Image) are failing with errors link this: (does anyone please have any suggestions. I'll attach my diagnostics file as well.

 

Thank you!

 

re:

2024-09-01T09:02:42:114-04:00 10316 I00000000: -----

2024-09-01T09:02:42:114-04:00 10316 I00000000: Acronis True Image Demon started. Version: 29.1.1.41393

2024-09-01T09:02:42:135-04:00 10316 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

2024-09-01T09:02:42:135-04:00 10316 I00640002: Operation NEW_MASTER-1 started by schedule.

2024-09-01T09:02:42:206-04:00 10316 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

2024-09-01T09:02:42:206-04:00 10316 I013C0000: Operation: Backup

2024-09-01T09:02:42:206-04:00 10316 I0064000B: Priority changed to Low.

2024-09-01T09:04:42:674-04:00 10316 I00010400: Child process has exited with code '0'.

2024-09-01T09:04:42:674-04:00 10316 I00640086: Execution of user command succeeded: C:/Users/rubyr/Desktop/Tools/WOL/wakeUnraidWithPause.bat

2024-09-01T09:04:45:466-04:00 10316 E00000000: Error 0x40015: Network disconnected.

| line: 0xf35f747b3b21fb37

| file: c:\b\workspace\common\ati-main-win-ati\1029\core\file\windows\winnt_dir.cpp:1070

| function: winnt_dir::GetDriveSize

| function: GetDiskFreeSpaceExW

| path: \\?\UNC\UNRAID-NAS\Main System Backups\New Master\

| $module: ti_demon_vs_41393

|

| error 0xfff0: The network path was not found

| line: 0xbd28fdbd64edb8f8

| file: c:\b\workspace\common\ati-main-win-ati\1029\core\common\error.cpp:314

| function: Common::Error::AddWindowsError

| code: 0x80070035

| $module: ti_demon_vs_41393

2024-09-01T09:04:45:577-04:00 10316 E01E50023: Error 0x1e50023: The backup failed. Ensure that folder '\\UNRAID-NAS\Main System Backups\New Master\' is accessible.

| trace level: error

| line: 0x7761d36a3d14031d

| file: c:\b\workspace\common\ati-main-win-ati\1029\products\imager\archive\impl\error_beautification.cpp:628

| function: TrueImage::ErrorProcessing::MakeUserFriendlyError

| $module: ti_demon_vs_41393

|

| error 0xb0431: The backup failed. Ensure that folder '\\UNRAID-NAS\Main System Backups\New Master\' is accessible.

| line: 0x7761d36a3d140160

| file: c:\b\workspace\common\ati-main-win-ati\1029\products\imager\archive\impl\error_beautification.cpp:183

| function: TrueImage::ErrorProcessing::BuildErrorMessage

| $module: ti_demon_vs_41393

|

| error 0xb0431: The backup cannot be started. Ensure that folder '\\UNRAID-NAS\Main System Backups\New Master\' is accessible.

| line: 0x4d3f22948e29f2f3

| file: c:\b\workspace\common\ati-main-win-ati\1029\products\imager\archive\impl\utils.cpp:540

| function: TrueImage::Archive::CheckVolumeNetworkPath

| Path: \\UNRAID-NAS\Main System Backups\New Master\

| $module: ti_demon_vs_41393

|

| error 0x40015: Network disconnected.

| line: 0xaa33a143c434a60f

| file: c:\b\workspace\common\ati-main-win-ati\1029\home\backup_worker\impl\backup_worker.cpp:193

| function: `anonymous-namespace'::ReturnCodeToError

| $module: ti_demon_vs_41393

|

| error 0x40015: Network disconnected.

| line: 0x8af64b2c0920f809

| file: c:\b\workspace\common\ati-main-win-ati\1029\core\resizer\archive3\archive3_error.cpp:203

| function: `anonymous-namespace'::ConvertArchive3Error

| $module: ti_demon_vs_41393

|

| error 0x29b1399: Network operation failed

| line: 0xaa33a143c434acfd

| file: c:\b\workspace\common\ati-main-win-ati\1029\home\backup_worker\impl\backup_worker.cpp:1967

| function: Home::BackupWorkerImpl::OnResult

| function: BackupWorkerImpl::OnResult

| path:

| $module: ti_demon_vs_41393

2024-09-01T09:04:46:119-04:00 10316 W00000000: Error 0x42a: The backup cannot be started. Ensure that folder '{0}' is accessible.

| line: 0xadf8677805d429f6

| file: c:\b\workspace\common\ati-main-win-ati\1029\home\network\impl\network_impl.cpp:279

| function: Network::ConvertToCommonError

| NetworkPath: \\UNRAID-NAS\MAIN SYSTEM BACKUPS\

| $module: ti_demon_vs_41393

|

| error 0xfff0: The network path was not found

| line: 0xbd28fdbd64edb8f8

| file: c:\b\workspace\common\ati-main-win-ati\1029\core\common\error.cpp:314

| function: Common::Error::AddWindowsError

| code: 0x80070035

| $module: ti_demon_vs_41393

2024-09-01T09:04:46:198-04:00 10316 E00010432: Error 0x10432: Operation has completed with errors.

| trace level: error

| line: 0x41a4b442975756f2

| file: c:\b\workspace\common\ati-main-win-ati\1029\products\imager\archive\impl\operations\archive3\backup_operation.cpp:941

| function: TrueImage::Archive3::BackupOperation::Execute

| ExitCode: 0x1

| $module: ti_demon_vs_41393

|

| error 0x432: Operation has completed with errors.

| line: 0x41a4b442975756f2

| file: c:\b\workspace\common\ati-main-win-ati\1029\products\imager\archive\impl\operations\archive3\backup_operation.cpp:941

| function: TrueImage::Archive3::BackupOperation::Execute

| $module: ti_demon_vs_41393

|

| error 0xb0431: The backup cannot be started. Ensure that folder '\\UNRAID-NAS\Main System Backups\New Master\' is accessible.

| line: 0x4d3f22948e29f2f3

| file: c:\b\workspace\common\ati-main-win-ati\1029\products\imager\archive\impl\utils.cpp:540

| function: TrueImage::Archive::CheckVolumeNetworkPath

| Path: \\UNRAID-NAS\Main System Backups\New Master\

| $module: ti_demon_vs_41393

|

| error 0x40015: Network disconnected.

| line: 0xaa33a143c434a60f

| file: c:\b\workspace\common\ati-main-win-ati\1029\home\backup_worker\impl\backup_worker.cpp:193

| function: `anonymous-namespace'::ReturnCodeToError

| $module: ti_demon_vs_41393

|

| error 0x40015: Network disconnected.

| line: 0x8af64b2c0920f809

| file: c:\b\workspace\common\ati-main-win-ati\1029\core\resizer\archive3\archive3_error.cpp:203

| function: `anonymous-namespace'::ConvertArchive3Error

| $module: ti_demon_vs_41393

|

| error 0x29b1399: Network operation failed

| line: 0xaa33a143c434acfd

| file: c:\b\workspace\common\ati-main-win-ati\1029\home\backup_worker\impl\backup_worker.cpp:1967

| function: Home::BackupWorkerImpl::OnResult

| function: BackupWorkerImpl::OnResult

| path:

| $module: ti_demon_vs_41393

2024-09-01T09:04:46:275-04:00 10316 E013C0005: Error 0x13c0005: Operation has completed with errors.

| trace level: error

| line: 0x9f2c53c72e8bceeb

| file: c:\b\workspace\common\ati-main-win-ati\1029\products\imager\demon\main.cpp:757

| function: main

| $module: ti_demon_vs_41393

 

 

unraid-nas-diagnostics-20240901-0938.zip

NIC is losing the link:

 

Sep  1 09:06:53 UNRAID-NAS kernel: r8169 0000:08:00.0 eth0: Link is Down

 

Check cable/switch or try a different NIC

 

 

Thanks for your help! I did two things to fix the issue and just completed a successful backup that took several hours. The best part? Not a single network disconnect during the entire process.

 

Here’s what I did:
1. Powered the 2.5 GHz switch on and off (it’s not an expensive switch).
2. Disabled the LAN interface in the BIOS of my PC since I'm using a secondary network card.

Note: I made no changes to my UNRAID server.

 

I'm not sure which one resolved the problem, but everything’s working smoothly now. Thanks again!

re:

Backup task completed successfully - Acronis Cyber Protect Home Office notification from New_Master
 

2024-09-01T12:34:22:304-04:00 34036 I00000000: -----
2024-09-01T12:34:22:304-04:00 34036 I00000000: Acronis True Image Demon started. Version: 29.1.1.41393
2024-09-01T12:34:22:326-04:00 34036 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2024-09-01T12:34:22:327-04:00 34036 I00640002: Operation NEW_MASTER-1 started manually.
2024-09-01T12:34:22:389-04:00 34036 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2024-09-01T12:34:22:389-04:00 34036 I013C0000: Operation: Backup
2024-09-01T12:34:22:391-04:00 34036 I0064000B: Priority changed to Low.
2024-09-01T16:33:24:076-04:00 34036 I013C0006: Operation has succeeded.