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WebUI unreachable but still pingable

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At random times, the server is not reachable anymore with the webui and all docker containers like plex etc. or not working anymore. I have to restart the complete server to get it working again.

I have been troubleshooting this issue for the past few days with no succes. Last i did was to limit all my docker containers with the amount of ram they should usage. Since this morning 4am till now this post, the server has been still working properly.

I was hoping if someone could tell me what could be causing this issue that im facing.

 

I included 2 diagnostics from the times the server got unresponsive. What i could see in the logs is the following:

 

Feb 19 09:32:13 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 673354 exited on signal 9 (SIGKILL) after 2336.366322 seconds from start
Feb 19 09:42:56 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 675010 exited on signal 9 (SIGKILL) after 2810.154892 seconds from start
Feb 19 10:05:24 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 779458 exited on signal 9 (SIGKILL) after 2192.643865 seconds from start
Feb 19 10:24:33 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 795513 exited on signal 9 (SIGKILL) after 2100.728515 seconds from start
Feb 19 10:41:19 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 795590 exited on signal 9 (SIGKILL) after 2675.224153 seconds from start
Feb 19 10:57:30 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 795988 exited on signal 9 (SIGKILL) after 2405.167710 seconds from start
Feb 19 11:08:10 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 796259 exited on signal 9 (SIGKILL) after 2186.383856 seconds from start
Feb 19 11:13:44 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 796532 exited on signal 9 (SIGKILL) after 1705.773326 seconds from start
Feb 19 11:23:00 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 796815 exited on signal 9 (SIGKILL) after 1058.254212 seconds from start
Feb 19 11:32:51 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 797012 exited on signal 9 (SIGKILL) after 914.496275 seconds from start
Feb 19 11:45:06 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 797090 exited on signal 9 (SIGKILL) after 1419.365335 seconds from start
Feb 19 11:58:37 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 797302 exited on signal 9 (SIGKILL) after 1508.924841 seconds from start
Feb 19 12:07:35 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 797496 exited on signal 9 (SIGKILL) after 1594.523345 seconds from start
Feb 19 12:14:30 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 797714 exited on signal 9 (SIGKILL) after 1392.952971 seconds from start
Feb 19 12:21:30 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 797936 exited on signal 9 (SIGKILL) after 1003.121670 seconds from start
Feb 19 12:33:58 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 798245 exited on signal 9 (SIGKILL) after 601.279241 seconds from start
Feb 19 12:41:31 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 798411 exited on signal 9 (SIGKILL) after 833.387835 seconds from start
Feb 19 12:45:48 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 798512 exited on signal 9 (SIGKILL) after 536.805035 seconds from start
Feb 19 12:50:04 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 798651 exited on signal 9 (SIGKILL) after 332.185423 seconds from start
Feb 19 12:59:29 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 798715 exited on signal 9 (SIGKILL) after 384.439167 seconds from start
Feb 19 13:10:32 Paddeh-Tower php-fpm[10725]: [WARNING] [pool www] child 798762 exited on signal 9 (SIGKILL) after 739.646044 seconds from start

paddeh-tower-diagnostics-20250220-0331.zip paddeh-tower-diagnostics-20250219-1413.zip

  • Community Expert
32 minutes ago, Paddeh said:

I was hoping if someone could tell me what could be causing this issue that im facing

 

You have a call trace in there which might have something to do with it, and some of the, um, files, you're downloading has file names that are too long. How close do you normally run to your max system RAM?

  • Author

Right now the following. This morning when i checked the last i could see on the webui page when its loading in my browser. The docker ram usage was taking up everything. Normally this is never the case. I have been using this same setup for more then a year now.

 

image.png.d59b814a071b077841ea75a280f6a623.png

  • Community Expert

Only troubleshooting I can suggest is to narrow down which container is a problem, by turning them off and seeing what happens - and/or narrowing down what they're doing when the system starts to crawl

 

 

  • Author

No problem! I started today with limiting the ram usage of the docker containers am running. I hope this would have fixed it.

  • Community Expert

In my experience this usually happens when the server is close to exhausting the memory, the GUI can still work, but can become extremely slow, like 1 minute to open the dash.

  • Author

Server still going: Uptime 1 day 2 hours 2 minutes

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