Hi I am having issues connecting to unraid its main duty for years is to serve files to my cinema room via a R video / Zapitti player.  I now cant access my movies either by the R Video software on windows or on the player its self.  I can log into the user I have on unraid I can see my shares but when I select the folder movies I get a cant resolve host error.  Please any help would be appreciated.  I have updated to 7.0.1 and installed tailscale so not sure if that is the issue.

Try booting in safe mode to rule out any plugin issues.

1 hour ago, JorgeB said:

Try booting in safe mode to rule out any plugin issues.

Thank you I tried that then only option to connect to is flash tried to connect to it but same cant resolve host

Please post the diagnostics.

Thanks file attached

tower-diagnostics-20250314-1646.zip

Edited March 14, 20251 yr by gemeit

Nothing obvious that I can see, you can try redoing the flash drive, backup the current one first and then recreate it using the USB tool and just restore the bare minimum, like the key, super.dat and the pools folder for the assignments, also copy the docker user templates folder (\config\plugins\dockerMan\templates-user), if all works you can then reconfigure the server or try restoring a few config files at a time from the backup to see if you can find the culprit.    

2 minutes ago, JorgeB said:

Nothing obvious that I can see, you can try redoing the flash drive, backup the current one first and then recreate it using the USB tool and just restore the bare minimum, like the key, super.dat and the pools folder for the assignments, also copy the docker user templates folder (\config\plugins\dockerMan\templates-user), if all works you can then reconfigure the server or try restoring a few config files at a time from the backup to see if you can find the culprit.    

Thanks have done that also all done on new flash drive still the same.   Only other change was new router fron new broadband supplier.

If it's the same with a stock install, Unraid is likely not the problem.

37 minutes ago, JorgeB said:

If it's the same with a stock install, Unraid is likely not the problem.

Thanks will go back to stock 

Try typing into the GUI terminal:

smbstatus

 

This should list the samba users currently logged into the Unraid server.  You should find the logins from the various devices listed. 

 

Next provide us the first and last letter of the share(s) that you are having trouble connecting to.  (In the diagnostics, those are that only two letters listed for each share!)

 

Do you have a login to your Unraid server for your Windows client?  (Windows has recently stopped allowing guest connections to any server where that Windows client does not have a login.) 

 

The share that begins with 'B' and ends with 'p' is not being exported using SMB.  The other four general Shares are being exported via SMB and their security is set to 'Public'.

Thank you for you reply.  I have a login for windows I can see the shares but when I try to open them its asks for my credentials then says access denied when entered.  update I can open the movie folder when share changed to public.  But cant open it on the R video application in window or on the player its self.

Edited March 15, 20251 yr by gemeit
update

Do you have a Share Access user   (USERS  >>>   Shares Access) set up on Unraid with a user name of 'media' and the password that you are using in the video?  Ideally, you should also have a Windows credential setup using Windows Credential Manager for the user 'media'.

 

This is what the output of smbstatus is for one of my servers:

 

The first time I ran it, I had not 'looked' at the server after starting my PC.  For the second time, I had just opened the server to see the shares.  As you can see from this instance, a user named 'user' (perhaps, a bad choice for a user name...) is present using Samba services. 

 

Now for the second server:

 

When I start my PC, it automatically opens up two mapped drives to shares (Media and Data) on this server.  While both shares are set to private, when the PC was started this morning, Windows Credential manager automatically logged on my PC to the server and Windows could then mapped the drives.   (The second smb login from 192.168.1.242 is the other server accessing this server using Unassigned Devices.  As you can see that connection has been up for fifteen days.)    

 

You do realize that Windows will allow only one connection to any server.  (The corporate and government world insisted on this restriction for security reasons.)  If you attempt to log onto the same server with a second user name, Windows will throw up an error message that provides no clue as to what the problem is.  Unraid can contribute to this problem because it allows for silent guest access to 'Public' shares.  This 'guest' access becomes the one allowed connection!

 

One more thing, realize to SMB/Samba, a login (like, 'user') is nothing but a set of rules about what resources on the server can be accessed.  If a second PC wants to use that same set of rules, it can simply log into that server using that same login name.  SMB/samba tracks things by appending the client computer's LAN name to the SMB login name.  Thus when I log onto this server, my actual SMB name is  NEATH\user to the server.  If my wife was to login as 'user', her actual SMB name would   FEILER\user. (This concept of a login being a 'person' rather than a set of rules is a human 'invention'.) 

1 hour ago, Frank1940 said:

Do you have a Share Access user   (USERS  >>>   Shares Access) set up on Unraid with a user name of 'media' and the password that you are using in the video?  Ideally, you should also have a Windows credential setup using Windows Credential Manager for the user 'media'.

 

This is what the output of smbstatus is for one of my servers:

 

The first time I ran it, I had not 'looked' at the server after starting my PC.  For the second time, I had just opened the server to see the shares.  As you can see from this instance, a user named 'user' (perhaps, a bad choice for a user name...) is present using Samba services. 

 

Now for the second server:

 

When I start my PC, it automatically opens up two mapped drives to shares (Media and Data) on this server.  While both shares are set to private, when the PC was started this morning, Windows Credential manager automatically logged on my PC to the server and Windows could then mapped the drives.   (The second smb login from 192.168.1.242 is the other server accessing this server using Unassigned Devices.  As you can see that connection has been up for fifteen days.)    

 

You do realize that Windows will allow only one connection to any server.  (The corporate and government world insisted on this restriction for security reasons.)  If you attempt to log onto the same server with a second user name, Windows will throw up an error message that provides no clue as to what the problem is.  Unraid can contribute to this problem because it allows for silent guest access to 'Public' shares.  This 'guest' access becomes the one allowed connection!

 

One more thing, realize to SMB/Samba, a login (like, 'user') is nothing but a set of rules about what resources on the server can be accessed.  If a second PC wants to use that same set of rules, it can simply log into that server using that same login name.  SMB/samba tracks things by appending the client computer's LAN name to the SMB login name.  Thus when I log onto this server, my actual SMB name is  NEATH\user to the server.  If my wife was to login as 'user', her actual SMB name would   FEILER\user. (This concept of a login being a 'person' rather than a set of rules is a human 'invention'.) 

Thanks again have re run smbstatus and have noticed ip address of my windows machine is the tailscale ip address 100 range not its 192 range.  So tried to connect to the tailscale ip again lets me see shares but same cant connect to host when connecting to movies folder

I don't use tailscale, you should probably take that up in the tailscale support thread.  You may have to set up a Windows Credential for Tailscale and I am not sure how to do that. 

37 minutes ago, Frank1940 said:

I don't use tailscale, you should probably take that up in the tailscale support thread.  You may have to set up a Windows Credential for Tailscale and I am not sure how to do that. 

Thank you for your help

On 3/14/2025 at 5:18 PM, JorgeB said:

Nothing obvious that I can see, you can try redoing the flash drive, backup the current one first and then recreate it using the USB tool and just restore the bare minimum, like the key, super.dat and the pools folder for the assignments, also copy the docker user templates folder (\config\plugins\dockerMan\templates-user), if all works you can then reconfigure the server or try restoring a few config files at a time from the backup to see if you can find the culprit.    

I have now recreated new flash drive with bare minimum files thank you JorgrB.  I still cant connect to my movie share via the R video player itself or by their software on my windows machine.  When I try to map folder movies I can see all my shares but when I select a folder I get cant resolve host error. 

 

I can connect to my shares via my windows machine and read and write to the server but cant via the R video player or their software on the same windows machine.  Noy sure now how to proceed with this very frustrating error.

 

Thanks Gordon

Have you tried to map your Unraid server share as a Windows 'mapped' drive. 

 

In Windows File Manager/Explorer in the left pane,  right-click on 'My PC' and pick 'Map network drive...' from the dropdown list and follow the prompts.

 

Your Unraid share should now have a standard Windows driver letter assigned to it.  (Normally Z:   but this depends of whether you want more then one mapped network drive)  and you can just point your Windows application to that drive letter.

 

EDIT:  I use a mapped drive for all my KODI installs! 

Edited March 17, 20251 yr by Frank1940

43 minutes ago, Frank1940 said:

Have you tried to map your Unraid server share as a Windows 'mapped' drive. 

 

In Windows File Manager/Explorer in the left pane,  right-click on 'My PC' and pick 'Map network drive...' from the dropdown list and follow the prompts.

 

Your Unraid share should now have a standard Windows driver letter assigned to it.  (Normally Z:   but this depends of whether you want more then one mapped network drive)  and you can just point your Windows application to that drive letter.

Thank you have created Windows 'mapped' drive. but cant seem to find it in the application only lets me browse folder documents downloads etc

Have now got this working by enabling netBIOS in SMB settings