March 20, 20251 yr Hello dear Unraid team! Why I can not see my Key (Basic Key) in "License Keys" under https://account.unraid.net/keys page? No license keys associated with your account also I don't see "Link Key" button this is not possible to follow for me https://docs.unraid.net/account/link-key/ It's because the license Key is somehow wired to email address? Because I have used my email X for purchasing license and I registered unraid account with my other email Y. Sorry for an inconvenience. Thank you for reply. update: I put some info about my unraid: Unraid version: 7.0.1 (stable) previous version: 7.0.0-rc.2 PLUGINS: community.applications.plg - 2025.01.28 (Unknown to Community Applications) fix.common.problems.plg - 2025.03.12 (Unknown to Community Applications) rclone.plg - 2025.01.25 (Unknown to Community Applications) tips.and.tweaks.plg - 2025.03.06 (Unknown to Community Applications) unassigned.devices.plg - 2025.03.17 (Unknown to Community Applications) unassigned.devices-plus.plg - 2025.02.14 (Unknown to Community Applications) unRAIDServer.plg - 7.0.1 user.scripts.plg - 2024.12.19 (Unknown to Community Applications) MOTHERBOARD: HARDKERNEL - ODROID-H3 BIOS Information Vendor: American Megatrends Inc. Version: 5.19 Release Date: 07/19/2023 Address: 0xF0000 Runtime Size: 64 kB ROM Size: 16 MB Characteristics: PCI is supported BIOS is upgradeable BIOS shadowing is allowed Boot from CD is supported Selectable boot is supported BIOS ROM is socketed EDD is supported 5.25"/1.2 MB floppy services are supported (int 13h) 3.5"/720 kB floppy services are supported (int 13h) 3.5"/2.88 MB floppy services are supported (int 13h) Print screen service is supported (int 5h) Serial services are supported (int 14h) Printer services are supported (int 17h) USB legacy is supported BIOS boot specification is supported Targeted content distribution is supported UEFI is supported BIOS Revision: 5.19 syslog.txt plugins.txt Edited March 20, 20251 yr by bagican added screenshots
March 20, 20251 yr 4 hours ago, bagican said: Hello dear Unraid team! Why I can not see my Key (Basic Key) in "License Keys" under https://account.unraid.net/keys page? No license keys associated with your account also I don't see "Link Key" button this is not possible to follow for me https://docs.unraid.net/account/link-key/ It's because the license Key is somehow wired to email address? Because I have used my email X for purchasing license and I registered unraid account with my other email Y. Sorry for an inconvenience. Thank you for reply. update: I put some info about my unraid: Unraid version: 7.0.1 (stable) previous version: 7.0.0-rc.2 PLUGINS: community.applications.plg - 2025.01.28 (Unknown to Community Applications) fix.common.problems.plg - 2025.03.12 (Unknown to Community Applications) rclone.plg - 2025.01.25 (Unknown to Community Applications) tips.and.tweaks.plg - 2025.03.06 (Unknown to Community Applications) unassigned.devices.plg - 2025.03.17 (Unknown to Community Applications) unassigned.devices-plus.plg - 2025.02.14 (Unknown to Community Applications) unRAIDServer.plg - 7.0.1 user.scripts.plg - 2024.12.19 (Unknown to Community Applications) MOTHERBOARD: HARDKERNEL - ODROID-H3 BIOS Information Vendor: American Megatrends Inc. Version: 5.19 Release Date: 07/19/2023 Address: 0xF0000 Runtime Size: 64 kB ROM Size: 16 MB Characteristics: PCI is supported BIOS is upgradeable BIOS shadowing is allowed Boot from CD is supported Selectable boot is supported BIOS ROM is socketed EDD is supported 5.25"/1.2 MB floppy services are supported (int 13h) 3.5"/720 kB floppy services are supported (int 13h) 3.5"/2.88 MB floppy services are supported (int 13h) Print screen service is supported (int 5h) Serial services are supported (int 14h) Printer services are supported (int 17h) USB legacy is supported BIOS boot specification is supported Targeted content distribution is supported UEFI is supported BIOS Revision: 5.19 syslog.txt 129.87 kB · 0 downloads plugins.txt 533 B · 0 downloads Have same issue. Will contact support tomorrow
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