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Dashboard doesnt open after login

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Hello,

I´ve been experiencing a few issues here and there over the last few months but ever since I updated to the current stable version my dashboard doesnt open anymore after about a day of runtime of the server.
When I restart it, it works fine for a while, after a day or two I can still get to the login screen but after entering crendentials nothing happens, it just loads forever.
SMB still works fine and i can log in with ssh.
Any file or something else I can provide to help troubleshoot this, or is there a known solution to this problem?

  • Community Expert

Are they all after this happened?

  • Author

Yes, i currently have the problem of not being able to get into the dashboard. I went to the login screen, put in my credentials, nothing happened for a while and then I got the files via ssh.

  • Author

Ok i applied the setting. I will post the new diag file as soon as the problem starts again

Hi, i think i have the same problem that i cant login into my Dashboard till a restart from the server.

the things changed i know just before the problem occurred where,

 

1. Starter license run out

2. Updated IOS  to 7.0.3 beta

 

(video showing: typing in the right credentials first, 2nd time wrong credentials and 3rd time again the right ones)

2025-04-16 07-54-13.mkv

Edited by simpli

  • Community Expert
1 hour ago, simpli said:

Hi, i think i have the same problem that i cant login into my Dashboard till a restart from the server.

Do you mean the root password is not accepted after some time and is agin after a reboot? I yes, try booting in safe mode.

its just clearing out the username and password field after useing the right credentials. (With wrong user/pw i get and error)

will try the safe mode later the day, if im home to restart the server.

  • Author

so today when i woke up the server just completely crashed. No SSH, no SMB, No dashboard, no video out when mashing keyboard attatched to the server

  • Author

Same thing happened, the dashboard became unavailable and today it was crashed again

I hope these two files help

syslogsyslog-previous

Edited by derWinky

  • Community Expert

There are constant call traces logged for a couple of days, can't see if they are hardware or software related, one thing you can try is to boot the server in safe mode with all docker containers/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one, including the docker containers. 

 

Another option, and since you have multiple RAM sticks, try using the server with just one pair, if the same try with the other one, that will basically rule out bad RAM.

  • 2 weeks later...
  • Author

Aparrently it has something to do with uefi boot.
The default bootorder was UEFI first.
I manually booted it through legacy mode and its been running fine for 8 days now.

  • Community Expert

That seems strange, but great if it resolves the issue.

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