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webgui not loading / unresponsive

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Hello!

my wegGUI of Unraid isn't loading / ist stuck loading. i'm still on 7.0.0

i can reach most containers, looks like cache is close to full:

root@DataTower:/var/log# df
Filesystem       1K-blocks        Used   Available Use% Mounted on
rootfs             7109792      249400     6860392   4% /
tmpfs               131072        2000      129072   2% /run
/dev/sda1         15000232     1270880    13729352   9% /boot
overlay            7109792      249400     6860392   4% /usr
overlay            7109792      249400     6860392   4% /lib
tmpfs               131072         436      130636   1% /var/log
devtmpfs              8192           0        8192   0% /dev
tmpfs              7127764           0     7127764   0% /dev/shm
tmpfs                 1024           0        1024   0% /mnt/disks
tmpfs                 1024           0        1024   0% /mnt/remotes
tmpfs                 1024           0        1024   0% /mnt/addons
tmpfs                 1024           0        1024   0% /mnt/rootshare
/dev/md1p1      7811939620  7156559028   655380592  92% /mnt/disk1
/dev/md2p1      7812595740  3549357176  4263238564  46% /mnt/disk2
/dev/md3p1     11716798412  6053375908  5663422504  52% /mnt/disk3
/dev/nvme0n1p1   976761560   973175712      582944 100% /mnt/cache
shfs           27341333772 16759292120 10582041652  62% /mnt/user0
shfs           27341333772 16759292120 10582041652  62% /mnt/user
/dev/loop2        31457280    25576184     4962312  84% /var/lib/docker
tmpfs              1425552           0     1425552   0% /run/user/0

 

/var/log was also 100% full, deleted syslog.1, most of the entries said:

DataTower shfs: share cache full

 

i don't really understand why the gui is not responsive...

edit: after loading for a while i got the nginx error

500 Internal Server Error

 

what can i do?

 

edit2: i was able to run diagnostics from console, but how can i get the file? can't access SMB shares and i can't connect with winSCP.

 

best regards

 

Edited by pika

  • Community Expert

Type reboot in the CLI, then post the saved diags.

  • Author

it's not rebooting, syslog says:

Apr 18 12:57:32 DataTower shutdown[4157149]: shutting down for system reboot
Apr 18 12:57:33 DataTower init: Switching to runlevel: 6
Apr 18 12:57:33 DataTower rc.6: Running shutdown script /etc/rc.d/rc.6:
Apr 18 12:57:33 DataTower init: Trying to re-exec init
Apr 18 12:57:33 DataTower rc.6: Saving system time to the hardware clock (UTC).
Apr 18 12:57:33 DataTower rc.6: Creating system time correction file /etc/adjtime.
Apr 18 12:57:33 DataTower rc.6: /sbin/hwclock --utc --systohc
Apr 18 12:57:35 DataTower rc.local_shutdown: Waiting up to 90 seconds for graceful shutdown...
Apr 18 12:57:40 DataTower shfs: share cache full
Apr 18 12:57:40 DataTower shfs: share cache full
Apr 18 12:57:47 DataTower shfs: share cache full
Apr 18 12:58:16 DataTower kernel: mdcmd (38): nocheck cancel
Apr 18 12:58:16 DataTower emhttpd: Spinning up all drives...
Apr 18 12:58:16 DataTower emhttpd: read SMART /dev/sdd
Apr 18 12:58:16 DataTower emhttpd: read SMART /dev/sde
Apr 18 12:58:16 DataTower emhttpd: read SMART /dev/sdb
Apr 18 12:58:16 DataTower emhttpd: read SMART /dev/sdc
Apr 18 12:58:16 DataTower emhttpd: read SMART /dev/nvme0n1
Apr 18 12:58:16 DataTower emhttpd: read SMART /dev/sda
Apr 18 12:59:05 DataTower rc.local_shutdown: Forcing shutdown...
Apr 18 12:59:05 DataTower rc.local_shutdown: Status of all loop devices
Apr 18 12:59:05 DataTower rc.local_shutdown: losetup -a
Apr 18 12:59:05 DataTower rc.local_shutdown: Active pids left on /mnt/*
Apr 18 12:59:05 DataTower rc.local_shutdown: fuser -mv /mnt/addons /mnt/cache /mnt/disk1 /mnt/disk2 /mnt/disk3 /mnt/disks /mnt/remotes /mnt/rootshare /mnt/user /mnt/user0
Apr 18 12:59:45 DataTower rc.local_shutdown: Active pids left on /dev/md*
Apr 18 12:59:45 DataTower rc.local_shutdown: fuser -mv /dev/md1p1 /dev/md2p1 /dev/md3p1
Apr 18 12:59:45 DataTower rc.local_shutdown: Generating diagnostics...
Apr 18 13:01:18 DataTower emhttpd: Stopping services...
Apr 18 13:01:37 DataTower shfs: share cache full
Apr 18 13:01:37 DataTower shfs: share cache full
Apr 18 13:01:38 DataTower shfs: share cache full
Apr 18 13:01:38 DataTower shfs: share cache full
Apr 18 13:01:59 DataTower shfs: share cache full

 

webui of various containers still online.

  • Community Expert

If it doesn't reboot after 5 minutes, you will need to force it.

  • Community Expert
Apr 18 12:12:51 DataTower php-fpm[3997679]: [WARNING] [pool www] child 4051882 exited on signal 9 (SIGKILL) after 11.859287 seconds from start
Apr 18 12:12:54 DataTower php-fpm[3997679]: [WARNING] [pool www] child 4051927 exited on signal 9 (SIGKILL) after 12.062857 seconds from start
Apr 18 12:12:56 DataTower php-fpm[3997679]: [WARNING] [pool www] child 4051957 exited on signal 9 (SIGKILL) after 12.119706 seconds from start
Apr 18 12:13:00 DataTower php-fpm[3997679]: [WARNING] [pool www] child 4052018 exited on signal 9 (SIGKILL) after 13.666619 seconds from start
Apr 18 12:13:04 DataTower php-fpm[3997679]: [WARNING] [pool www] child 4052163 exited on signal 9 (SIGKILL) after 12.542115 seconds from start

In my experience, these errors can be the result of the server being close to exhausting the memory, GUI can become extremely slow, like 1 minute to open the dashboard, try limiting the memory for VMs/docker services, or adding a little more RAM.

 

It could also be one or more containers hogging the CPU, try pinning only some cores to them, and leave cores 0/1 available for Unraid.

 

Also, recommend trying a couple of other things, go to Settings - Global share settings and set the Number of fuse File Descriptors to the max, and enable this:

https://docs.unraid.net/unraid-os/release-notes/7.0.0/#excessive-flash-drive-activity-slows-the-system-down
 

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