First of all, thank you — I’ve been using Unraid for several years and it’s been great for backups.

I’m struggling with a long-running issue in Unraid Connect: my primary server randomly shows as Offline for days, then comes back Online on its own without any changes on my side. Because of that I mostly accessed it via SSH and stopped chasing it.

Now I’ve built a second server (and I’ll soon add a third), but I cannot add the second server to Unraid Connect at all. It fails with the error shown in the attached screenshot. I’ve read the guides and forum threads I could find, but nothing has helped.

Thanks a lot for your help!

My server is also doing the same. Shows online, then offline randomly. Also, flash backups have been failing since Sunday, it shows not up to date, but it does not update the backup. No changes on my end related to Connect.

I also tried unregistering, so I could re-register, but the unregistration process did not work.

{"message":"Request failed with status code 403","data":"ERROR: Something went wrong while processing your request. \n\nPlease contact support at https://unraid.net/support with this error code: 'd84fe767-6b4e-48fb-8c17-704533323aa8'.\nInclude what you were trying to do when you received this error and we will get back to you as soon as possible."}

This all seems to be related to the issue we discovered today causing problems with the database backing mothership. Please try signing out and back in and let me know if issues persist.

Seems to be working now on my server.

Thanks guys, I was able to connect my new Unraid server to my account and everything worked — but at the same time my old Unraid server now shows as online, yet I can’t actually access it.

The URLs in the screenshot don’t open at all. Looks like the same issue has started again :(

Funny thing is, as soon as I complained here on the forum, the old server suddenly came back to life and the links started working again :))