This is a machine that has been up and running for several years now. I've recently updated my server and now I've lost access to a couple of my shares. The share details looks really off, when compared to the other shares that have been up and running for the same length of time.

The only thing that jumps out at me is that the 2 affected User Shares are using Cache for storage now (instead of Cache to Array, or most likely I had just set those affected to Array directly).

Any thoughts on how to sort getting access to these shares?

TIA

Attach Diagnostics ZIP to your NEXT post in this thread.

Sorry about that. tower-diagnostics-20260205-1455.zip

Looks like you have created a Videos share and a videos share. These are different since linux is case-sensitive. But one of those doesn't actually have any files.

Go to config/shares on flash and delete the .cfg for both of those, Videos.cfg and videos.cfg. Maybe one of those .cfg doesn't exist, since the user share that actually has files is using default settings.

The user share with files will still exist without the .cfg file, so after you delete those .cfg files, go to the settings for that user share and configure it how you want.

Check your dockers and make sure you haven't specified the wrong upper/lowercase somewhere. If something specifies a path to a user share that doesn't exist, it will get created with default settings.

You have some other .cfg files for shares that no longer exist. You can clean that up with the CLEAN UP button on the User Shares page.

39 minutes ago, Nomad32 said:

the 2 affected User Shares

Diagnostics are anonymized so I can only see the first and last letter of your user share names. The user share beginning with s and ending with e has the same problem, 2 different configurations for different upper/lowercase, one has default settings and the other doesn't exist.

Same solution and same fix, and make sure you check your dockers to figure out how you did this.

If that doesn't seem to clear everything up, stop and start the array so the user shares will be reloaded.

Thank you - I did the clean-up thing and it said it removed 2 shares.

I am looking at /boot/config/shares and I only see Videos.cfg (not an additional videos.cfg) - same thing for the other share (Software.cfg). Is it OK to delete that config file? It won't remove the data will it?

I'll look through the settings on the docker images.

Update - I'm looking at the file system within Plex's docker container - it shows a lowercase "videos" under /mnt/user/

Final update - Magic. I deleted the 2 config files after re-reading your first solution. I was then able to go in and adjust the settings and set things back up. Thank you!

7 minutes ago, Nomad32 said:

Is it OK to delete that config file? It won't remove the data will it?

User Shares are simply the combined top level folders of array and pools. If the top level folder(s) exist, the share exists, and deleting the .cfg file for a share won't do anything to its data. It will just make the share have default settings until you configure it again.

When you create a User Share using the webUI, Unraid creates top level folders on array and/or pools, named for the share, as needed and in conformance with settings for the share.

Conversely, if you create a top level folder on array or pools, it is automatically a user share named for the folder. A user share will have default settings if you don't set them.

Anything that specifies a top level folder on array or pools, or /mnt/user, will create a user share with default settings if it doesn't already exist.

Thank you for that!!!! I really do appreciate it. My knowledge of linux is just enough for me to be able to google what I want to do, but I don't have any real knowledge of what's happening in the background.

Thank you again!

Unraid is based on linux, but user shares are specific to Unraid.

Best if you don't try to apply any linux to Unraid without advice. Just stick with the webUI.

Got it! Thank you!