Damaged USB

[digizone]

I've managed to damage the USB drive that is associated with my Pro.key file. I have my data all backed up so I'm happy to start a new build on Version 6. I've booted up the 6.2 beta/trial version and it seems to working fine. I've happy to keep this running.

 

Issue is that My Pro.key file is associated with a USB that is not boot able, recognizable or can even be formatted.

 

I've emailed [email protected] over the last few days in attempt to get another key file to be associated with my  new USK's GUID. It's been three or four days and [email protected] have not yet responded.

 

How long would it normally take to get a new key file generated ?

 

I have the original key file associated my damaged USB, do I have any options other than to contact support ? I'm wondering if it's possible for me to associate the new USB with the orginal key file ? From what I;m reading this needs to be provided by [email protected].

 

thanks for any assistance that can be provided.

[danioj]

I've managed to damage the USB drive that is associated with my Pro.key file. I have my data all backed up so I'm happy to start a new build on Version 6. I've booted up the 6.2 beta/trial version and it seems to working fine. I've happy to keep this running.

 

Issue is that My Pro.key file is associated with a USB that is not boot able, recognizable or can even be formatted.

 

I've emailed [email protected] over the last few days in attempt to get another key file to be associated with my  new USK's GUID. It's been three or four days and [email protected] have not yet responded.

 

How long would it normally take to get a new key file generated ?

 

I have the original key file associated my damaged USB, do I have any options other than to contact support ? I'm wondering if it's possible for me to associate the new USB with the orginal key file ? From what I;m reading this needs to be provided by [email protected].

 

thanks for any assistance that can be provided.

 

Please see here:

 

https://lime-technology.com/replace-key/

[digizone]

Danioj, Thanx for the very prompt reply.

 

Yes, I've read that page.

 

"Should you require another replacement key within that 12 month period, send an e-mail to [email protected] to discuss your options."

 

I followed that advice and have been emailing [email protected] a few times over the last 4 days without a response.

 

What is the normal response time to the [email protected] email address ?

[danioj]

Danioj, Thanx for the very prompt reply.

 

Yes, I've read that page.

 

"Should you require another replacement key within that 12 month period, send an e-mail to [email protected] to discuss your options."

 

I followed that advice and have been emailing [email protected] a few times over the last 4 days without a response.

 

What is the normal response time to the [email protected] email address ?

 

I don't understand, is this your SECOND replacement? If it is your FIRST replacement then shouldn't you be able to use the automated method rather than emailing LT?

[danioj]

Danioj, Thanx for the very prompt reply.

 

Yes, I've read that page.

 

"Should you require another replacement key within that 12 month period, send an e-mail to [email protected] to discuss your options."

 

I followed that advice and have been emailing [email protected] a few times over the last 4 days without a response.

 

What is the normal response time to the [email protected] email address ?

 

I don't understand, is this your SECOND replacement? If it is your FIRST replacement then shouldn't you be able to use the automated method rather than emailing LT?

 

Sorry, it's getting late here in Australia. I think I am getting you now. You have RECENTLY (as in the last 12 Months) purchased Pro and associated it with a USB which you have subsequently damaged. Yes, you should email LT.

 

Tom can be a little slow to reply if he is busy. You could try PM'ing Jonp (LT Staff Member) to see if he can help chase it down for you.

 

Time for me to pack it in for the night I think!

[digizone]

Thank you for your guidance , success !!!!

 

the original keyfile  was purchased in 2013 and associated with my damaged USB pen drive.

 

I've never had a need to replace it, until now. So this would be the first time the USB key has been changed since 2013.

 

I've attempted this ;

 

"* To install your original registration key, you can either copy the key file directly to the config folder on the flash device or you can copy the original key download link from your e-mail into the Key file URL field on the Registration page of the webGui (Tools -> Registration)"

 

By adding the key file to new USB flash drive. What was missing what the "replace key" section until I deleted the trial key and replaced with the old key.

 

I was then about to use the automated process and get the email .

 

All up and going, thank you for your assistance!!

[danioj]

Thank you for your guidance , success !!!!

 

the original keyfile  was purchased in 2013 and associated with my damaged USB pen drive.

 

I've never had a need to replace it, until now. So this would be the first time the USB key has been changed since 2013.

 

I've attempted this ;

 

"* To install your original registration key, you can either copy the key file directly to the config folder on the flash device or you can copy the original key download link from your e-mail into the Key file URL field on the Registration page of the webGui (Tools -> Registration)"

 

By adding the key file to new USB flash drive. What was missing what the "replace key" section until I deleted the trial key and replaced with the old key.

 

I was then about to use the automated process and get the email .

 

All up and going, thank you for your assistance!!

 

No worries, glad things are working for you! 

[Gutpanzer]

Hmm, I've just sent an e-mail to [email protected] because I managed to kill my USB today when adding some new drives and was already using a replacement key to another USB that died. Hope the response time will be faster than you OP as I really need my server up and running. 

[CHBMB]

You could try sending a PM to jonp as well.

[Gutpanzer]

I just did right now. Good call, CHBMB.