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Problems on 4.5 Server

Featured Replies

Hi all,

 

Today I received an email that one of my drives was disabled:

 

This message is a status update for unRAID  unraid

-----------------------------------------------------------------

Server Name: unraid

Status: The unRaid array needs attention. One or more disks are disabled or invalid.

Date: Fri Jan  1 15:27:05 GMT+7 2010

 

Disk Temperature Status

-----------------------------------------------------------------

Parity Disk [sda]: 25°C (DiskId: ata-WDC_WD20EADS-00R6B0_WD-WCAVY1212066)

Disk 1 [sdd]: 22°C (DiskId: ata-WDC_WD20EADS-00S2B0_WD-WCAVY1279748)

Disk 2 [sdc]: 23°C (DiskId: ata-WDC_WD10EACS-00C7B0_WD-WCASJ1431222)

Disk 3 [sdb]: 17°C (DiskId: ata-SAMSUNG_HD103UJ_S13PJDWS117041)

Disk 4 [sde]: 22°C (DiskId: ata-WDC_WD10EADS-00L5B1_WD-WCAU49710758)

Disk 5 [sdg]: Not-Reported (DiskId: ata-WDC_WD10EACS-00ZJB0_WD-WCASJ0579788)

 

Disk SMART Health Status

-----------------------------------------------------------------

Parity Disk PASSED (DiskId: ata-WDC_WD20EADS-00R6B0_WD-WCAVY1212066)

Disk 1 PASSED (DiskId: ata-WDC_WD20EADS-00S2B0_WD-WCAVY1279748)

Disk 2 PASSED (DiskId: ata-WDC_WD10EACS-00C7B0_WD-WCASJ1431222)

Disk 3 PASSED (DiskId: ata-SAMSUNG_HD103UJ_S13PJDWS117041)

Disk 4 PASSED (DiskId: ata-WDC_WD10EADS-00L5B1_WD-WCAU49710758)

Disk 5 Not-Reported (DiskId: ata-WDC_WD10EACS-00ZJB0_WD-WCASJ0579788)

 

Output of /proc/mdcmd:

-----------------------------------------------------------------

cmdOper=status

cmdResult=ok

sbName=/boot/config/super.dat

sbVersion=0.95.0

sbCreated=1247152851

sbUpdated=1262384815

sbEvents=37

sbState=0

sbNumDisks=6

sbSynced=1262366896

sbSyncErrs=0

 

mdVersion=0.95.3

mdState=STARTED

mdNumProtected=6

mdNumDisabled=1

mdDisabledDisk=5

mdNumInvalid=1

mdInvalidDisk=5

mdNumMissing=0

mdMissingDisk=0

mdNumNew=0

mdResync=0

 

<snip>

 

diskNumber.5=5

diskName.5=md5

diskSize.5=976762552

diskState.5=4

diskModel.5=WDC WD10EACS-00ZJB0

diskSerial.5=    WD-WCASJ0579788

diskId.5=ata-WDC_WD10EACS-00ZJB0_WD-WCASJ0579788

rdevNumber.5=5

rdevStatus.5=DISK_DSBL

rdevName.5=sdg

rdevSize.5=976762552

rdevModel.5=WDC WD10EACS-00ZJB0

rdevSerial.5=    WD-WCASJ0579788

rdevId.5=ata-WDC_WD10EACS-00ZJB0_WD-WCASJ0579788

rdevNumErrors.5=4

rdevLastIO.5=1262384815

rdevSpinupGroup.5=0

 

Looking at the syslog there were a bunch of errors like this:

 

Dec 30 18:40:25 unraid shfs: shfs_setxattr: setxattr: /mnt/disk2/Pics/Slideshow/Trips/~MG_1837.tmp (95) Operation not supported

 

Then last night it started the monthly parity check and the poop looks to have hit the fan, although the parity check seems to have passed.  See firsterrors.zip.

 

I then rebooted the system and disk 5 showed up with a good temp and passed SMART health.

 

I used unmenu to run a short SMART test on the drive in question and it passed with no problems.  So I followed the wiki instructions on how to re-enable the drive.  Its now doing the parity test and I notice that there are sync errors and errors on the parity drive (see screenshot).  I then looked at the syslog and see that its filling with errors.  I've also attached it.

 

I'd be grateful for any input on what might be going on and if there's anything I can do.  I'm worried I might have lost data...  :-[

  • Author

The check finished with 74 sync errors and the parity drive shows 1487 errors.  It says the parity is valid.  SMART shows no errors on any of the drives.  What gives?

  • Author

Help!! Can someone look at the logs above as its failed again in exactly the same manner:

 

This message is a status update for unRAID  unraid

-----------------------------------------------------------------

Server Name: unraid

Status: The unRaid array needs attention. One or more disks are disabled or invalid.

Date: Thu Jan  7 16:08:04 GMT+7 2010

 

Disk Temperature Status

-----------------------------------------------------------------

Parity Disk [sda]: Spun-Down (DiskId: ata-WDC_WD20EADS-00R6B0_WD-WCAVY1212066)

Disk 1 [sdd]: Spun-Down (DiskId: ata-WDC_WD20EADS-00S2B0_WD-WCAVY1279748)

Disk 2 [sdc]: Spun-Down (DiskId: ata-WDC_WD10EACS-00C7B0_WD-WCASJ1431222)

Disk 3 [sdb]: Spun-Down (DiskId: ata-SAMSUNG_HD103UJ_S13PJDWS117041)

Disk 4 [sde]: Spun-Down (DiskId: ata-WDC_WD10EADS-00L5B1_WD-WCAU49710758)

Disk 5 [sdg]: Not-Reported (DiskId: ata-WDC_WD10EACS-00ZJB0_WD-WCASJ0579788)

 

Disk SMART Health Status

-----------------------------------------------------------------

Parity Disk Spun-Down (DiskId: ata-WDC_WD20EADS-00R6B0_WD-WCAVY1212066)

Disk 1 Spun-Down (DiskId: ata-WDC_WD20EADS-00S2B0_WD-WCAVY1279748)

Disk 2 Spun-Down (DiskId: ata-WDC_WD10EACS-00C7B0_WD-WCASJ1431222)

Disk 3 Spun-Down (DiskId: ata-SAMSUNG_HD103UJ_S13PJDWS117041)

Disk 4 Spun-Down (DiskId: ata-WDC_WD10EADS-00L5B1_WD-WCAU49710758)

Disk 5 Not-Reported (DiskId: ata-WDC_WD10EACS-00ZJB0_WD-WCASJ0579788)

 

Output of /proc/mdcmd:

-----------------------------------------------------------------

cmdOper=status

cmdResult=ok

sbName=/boot/config/super.dat

sbVersion=0.95.3

sbCreated=1262388571

sbUpdated=1262819235

sbEvents=3

sbState=0

sbNumDisks=6

sbSynced=1262423086

sbSyncErrs=74

 

mdVersion=0.95.3

mdState=STARTED

mdNumProtected=6

mdNumDisabled=1

mdDisabledDisk=5

mdNumInvalid=1

mdInvalidDisk=5

mdNumMissing=0

mdMissingDisk=0

mdNumNew=0

mdResync=0

 

<snip>

 

diskNumber.5=5

diskName.5=md5

diskSize.5=976762552

diskState.5=4

diskModel.5=WDC WD10EACS-00ZJB0

diskSerial.5=    WD-WCASJ0579788

diskId.5=ata-WDC_WD10EACS-00ZJB0_WD-WCASJ0579788

rdevNumber.5=5

rdevStatus.5=DISK_DSBL

rdevName.5=sdg

rdevSize.5=976762552

rdevModel.5=WDC WD10EACS-00ZJB0

rdevSerial.5=    WD-WCASJ0579788

rdevId.5=ata-WDC_WD10EACS-00ZJB0_WD-WCASJ0579788

rdevNumErrors.5=630

rdevLastIO.5=0

rdevSpinupGroup.5=0

  • Author

Here's the new log.

My first recommendation, since the drive cut out and then worked again and then was lost again, is to check or better yet change the SATA and power cables for that drive.

 

If the drive actually died then it likely wouldn't wake up long enough to work for a while or pass the smart tests.

 

Peter

any input on the error he posted?

 

Dec 30 18:40:25 unraid shfs: shfs_setxattr: setxattr: /mnt/disk2/Pics/Slideshow/Trips/~MG_1837.tmp (95) Operation not supported

 

I see this regularly on my array, though no errors on any disks.  I'll be running a parity check on the system tonight as well and then adding 5 more drives for a total of 8.  (work toward acheiving level 2 testing on my mobo)

 

The only errors I've ever seen though are the one the OP stated above.

Seems like garbling of signal on the SATA cable.  I'd try to reseat both ends and if that doesn't work replace the cable.  If you are using a dock of some type, that might also be the problem.  Try to connect directly to the  port using a locking SATA cable and see if the problem resolves.

 

With these errors, I would not feel confident about my ability to recover.  The fact that the problem is on the parity drive means that the data is likely not corrupted.

  • Author

Thanks for the help guys!

 

I just ran a short test on the Parity drive and its reporting read errors so now I'm running a long test.  Here's what SMART says about the parity drive:

 

=== START OF INFORMATION SECTION ===

Device Model:    WDC WD20EADS-00R6B0

Serial Number:    WD-WCAVY1212066

Firmware Version: 01.00A01

User Capacity:    2,000,398,934,016 bytes

Device is:        Not in smartctl database [for details use: -P showall]

ATA Version is:  8

ATA Standard is:  Exact ATA specification draft version not indicated

Local Time is:    Sun Jan 10 10:36:06 2010 GMT+7

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

 

General SMART Values:

Offline data collection status:  (0x84) Offline data collection activity

was suspended by an interrupting command from host.

Auto Offline Data Collection: Enabled.

Self-test execution status:      ( 121) The previous self-test completed having

the read element of the test failed.

Total time to complete Offline

data collection: (41580) seconds.

Offline data collection

capabilities: (0x7b) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Suspend Offline collection upon new

command.

Offline surface scan supported.

Self-test supported.

Conveyance Self-test supported.

Selective Self-test supported.

SMART capabilities:            (0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability:        (0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine

recommended polling time: (  2) minutes.

Extended self-test routine

recommended polling time: ( 255) minutes.

Conveyance self-test routine

recommended polling time: (  5) minutes.

SCT capabilities:       (0x303f) SCT Status supported.

SCT Feature Control supported.

SCT Data Table supported.

 

SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate    0x002f  198  198  051    Pre-fail  Always      -      5203

  3 Spin_Up_Time            0x0027  180  152  021    Pre-fail  Always      -      7966

  4 Start_Stop_Count        0x0032  100  100  000    Old_age  Always      -      141

  5 Reallocated_Sector_Ct  0x0033  200  200  140    Pre-fail  Always      -      0

  7 Seek_Error_Rate        0x002e  100  253  000    Old_age  Always      -      0

  9 Power_On_Hours          0x0032  099  099  000    Old_age  Always      -      1108

10 Spin_Retry_Count        0x0032  100  100  000    Old_age  Always      -      0

11 Calibration_Retry_Count 0x0032  100  253  000    Old_age  Always      -      0

12 Power_Cycle_Count      0x0032  100  100  000    Old_age  Always      -      22

192 Power-Off_Retract_Count 0x0032  200  200  000    Old_age  Always      -      14

193 Load_Cycle_Count        0x0032  198  198  000    Old_age  Always      -      6512

194 Temperature_Celsius    0x0022  123  117  000    Old_age  Always      -      29

196 Reallocated_Event_Count 0x0032  200  200  000    Old_age  Always      -      0

197 Current_Pending_Sector  0x0032  199  198  000    Old_age  Always      -      634

198 Offline_Uncorrectable  0x0030  200  200  000    Old_age  Offline      -      0

199 UDMA_CRC_Error_Count    0x0032  200  200  000    Old_age  Always      -      0

200 Multi_Zone_Error_Rate  0x0008  200  200  000    Old_age  Offline      -      0

 

SMART Error Log Version: 1

No Errors Logged

 

SMART Self-test log structure revision number 1

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Extended offline    Completed: read failure      90%      1108        547631370

# 2  Short offline      Completed: read failure      90%      1108        1286625255

# 3  Short offline      Completed: read failure      90%      1108        1286625270

# 4  Short offline      Completed: read failure      80%      1096        1286625391

 

SMART Selective self-test log data structure revision number 1

SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

 

Hmmm.  Looks like the long test finished right away with a read error also.  Those pending's can't be good.  Next I'll power down and check the parity drives power and SATA cable.  I'll definitely be putting an order into Monoprice for a bunch of locking SATA cables.

Thanks for the help guys!

 

I just ran a short test on the Parity drive and its reporting read errors so now I'm running a long test.  Here's what SMART says about the parity drive:

 

=== START OF INFORMATION SECTION ===

Device Model:     WDC WD20EADS-00R6B0

Serial Number:    WD-WCAVY1212066

Firmware Version: 01.00A01

User Capacity:    2,000,398,934,016 bytes

Device is:        Not in smartctl database [for details use: -P showall]

ATA Version is:   8

ATA Standard is:  Exact ATA specification draft version not indicated

Local Time is:    Sun Jan 10 10:36:06 2010 GMT+7

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

 

General SMART Values:

Offline data collection status:  (0x84) Offline data collection activity

was suspended by an interrupting command from host.

Auto Offline Data Collection: Enabled.

Self-test execution status:      ( 121) The previous self-test completed having

the read element of the test failed.

Total time to complete Offline

data collection: (41580) seconds.

Offline data collection

capabilities: (0x7b) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Suspend Offline collection upon new

command.

Offline surface scan supported.

Self-test supported.

Conveyance Self-test supported.

Selective Self-test supported.

SMART capabilities:            (0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability:        (0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine

recommended polling time: (   2) minutes.

Extended self-test routine

recommended polling time: ( 255) minutes.

Conveyance self-test routine

recommended polling time: (   5) minutes.

SCT capabilities:        (0x303f) SCT Status supported.

SCT Feature Control supported.

SCT Data Table supported.

 

SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate     0x002f   198   198   051    Pre-fail  Always       -       5203

  3 Spin_Up_Time            0x0027   180   152   021    Pre-fail  Always       -       7966

  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       141

  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0

  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0

  9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       1108

10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0

11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0

12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       22

192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       14

193 Load_Cycle_Count        0x0032   198   198   000    Old_age   Always       -       6512

194 Temperature_Celsius     0x0022   123   117   000    Old_age   Always       -       29

196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0

197 Current_Pending_Sector  0x0032   199   198   000    Old_age   Always       -       634

198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0

199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0

200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

 

SMART Error Log Version: 1

No Errors Logged

 

SMART Self-test log structure revision number 1

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Extended offline    Completed: read failure       90%      1108         547631370

# 2  Short offline       Completed: read failure       90%      1108         1286625255

# 3  Short offline       Completed: read failure       90%      1108         1286625270

# 4  Short offline       Completed: read failure       80%      1096         1286625391

 

SMART Selective self-test log data structure revision number 1

SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

 

Hmmm.  Looks like the long test finished right away with a read error also.  Those pending's can't be good.  Next I'll power down and check the parity drives power and SATA cable.  I'll definitely be putting an order into Monoprice for a bunch of locking SATA cables.

The "current sectors pending re-allocation" have nothing to do with cables, locking or otherwise.  They are an indication of a drive that is failing.    They are sectors on the disk that could not be read, so the drive has marked then to be re-written in a new location on the disk when they are next written. (it is why they are "pending" re-allocation)

 

I'd put in an order for a new drive to go along with those cables you've ordered.

 

 

Joe L.

  • Author

Yep, swapped power and SATA cables with another drive and errors stayed on parity disk.  Only bought this 2TB drive a few months ago so hopefully I'll be able to get a replacement.

  • 2 weeks later...

You have had good advice here.  Just to summarize, there are 2 drives with problems, but the problems are completely different.  The parity drive has a lot of bad sectors, and may be going bad.  Disk 5 has serious interface issues, either data or power related, I don't know which.  Disk 5 is probably good, but data on it *may* have been affected by the interface issues, in particular the inability to complete some of the writes, resulting in write errors.  That may have resulted in partially written files and partial file system updates.  Once it is reliable again, I would run reiserfsck on it.  Since I don't think there were any CRC errors, the problem does not look like poor quality cables.  It looks more like loose or defective SATA or power connectors or splitters, defective backplane, or possibly something wrong with its disk controller or the SATA port itself.  In separate syslogs, Disk 5 was disabled when contact was completely lost, but each time prior to being disabled, there were serious episodes of interface errors.  One other very remote possibility, something is getting too hot.

 

In other words, I agree with the other posters!

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