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Kernel panic - not syncing

jeffreywhunter
in General Support

Featured Replies

Woke this morning to a crashed server.  Console displayed the following (see attached pic of console).

 

Kernel panic - not syncing: Timeout: Not all CPUs entered broadcast exception handler

Shutting down cpus with NMI

Kernel Offset: disable

Rebooting in 30 secs...

 

I had backups running and I can tell it crashed around 4AM.  It never rebooted in spite of the message (Rebooting in 30 secs...).  I had to do a hard reset.

 

I've notice a couple of interesting things in the log.  Namespace lookup failure?  Could this be the source?  A couple disks failing?  I didn't see anything in the smart logs...

  

Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT4._GTF] (Node ffff880607451410), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT1._GTF] (Node ffff8806074512a8), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT0._GTF] (Node ffff880607451230), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT3._GTF] (Node ffff880607451398), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT2._GTF] (Node ffff880607451320), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ata1.00: ATA-8: Hitachi HDS5C3020ALA632,       ML0220F30YS4XD, ML6OA580, max UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata1.00: 3907029168 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
Sep  2 23:06:40 HunterNAS kernel: ata5.00: ATA-8: Hitachi HDS5C3020ALA632,       ML0220F311GHND, ML6OA580, max UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata5.00: 3907029168 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
Sep  2 23:06:40 HunterNAS kernel: ata4.00: ATA-8: Hitachi HUA723030ALA640,       MK0371YVG9PYUA, MKAOA8P0, max UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata4.00: 5860533168 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
Sep  2 23:06:40 HunterNAS kernel: ata3.00: ATA-8: Hitachi HUA723030ALA640,       MK0361YHJ0N8JD, MKAOAA50, max UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata3.00: 5860533168 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT0._GTF] (Node ffff880607451230), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT4._GTF] (Node ffff880607451410), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT3._GTF] (Node ffff880607451398), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT2._GTF] (Node ffff880607451320), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ata1.00: configured for UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata4.00: configured for UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata5.00: configured for UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata3.00: configured for UDMA/133
Sep  2 23:06:40 HunterNAS kernel: scsi 2:0:0:0: Direct-Access     ATA      Hitachi HDS5C302 A580 PQ: 0 ANSI: 5
Sep  2 23:06:40 HunterNAS kernel: ata6: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT5._GTF] (Node ffff880607451488), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ata6.00: ATA-8: Hitachi HUA723030ALA640,       MK0373YVHH0A4C, MKAOAA50, max UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata6.00: 5860533168 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT5._GTF] (Node ffff880607451488), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ata6.00: configured for UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata8: SATA link down (SStatus 0 SControl 300)
Sep  2 23:06:40 HunterNAS kernel: ata7: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Sep  2 23:06:40 HunterNAS kernel: sd 2:0:0:0: [sdb] 3907029168 512-byte logical blocks: (2.00 TB/1.82 TiB)
Sep  2 23:06:40 HunterNAS kernel: sd 2:0:0:0: Attached scsi generic sg1 type 0
Sep  2 23:06:40 HunterNAS kernel: sd 2:0:0:0: [sdb] Write Protect is off
Sep  2 23:06:40 HunterNAS kernel: sd 2:0:0:0: [sdb] Mode Sense: 00 3a 00 00
Sep  2 23:06:40 HunterNAS kernel: sd 2:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
Sep  2 23:06:40 HunterNAS kernel: ata11: SATA link down (SStatus 0 SControl 300)
Sep  2 23:06:40 HunterNAS kernel: ata12: SATA link down (SStatus 0 SControl 300)
Sep  2 23:06:40 HunterNAS kernel: ata9: SATA link down (SStatus 0 SControl 300)
Sep  2 23:06:40 HunterNAS kernel: ata14: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
Sep  2 23:06:40 HunterNAS kernel: ata10: SATA link down (SStatus 0 SControl 300)
Sep  2 23:06:40 HunterNAS kernel: ata13: SATA link down (SStatus 0 SControl 300)
Sep  2 23:06:40 HunterNAS kernel: ata14.00: ATAPI: MARVELL VIRTUALL, , 1.09, max UDMA/66
Sep  2 23:06:40 HunterNAS kernel: ata14.00: configured for UDMA/66
Sep  2 23:06:40 HunterNAS kernel: ata7.00: ATA-8: OCZ-AGILITY3, OCZ-2W4T6Y3445O71DAW, 2.22, max UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata7.00: 468862128 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
Sep  2 23:06:40 HunterNAS kernel: ata7.00: configured for UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata2.00: NCQ Send/Recv Log not supported
Sep  2 23:06:40 HunterNAS kernel: ata2.00: ATA-9: ST5000DM000-1FK178,             W4J0YEEN, CC48, max UDMA/133
Sep  2 23:06:40 HunterNAS kernel: ata2.00: 9767541168 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: [DSSP] Namespace lookup failure, AE_NOT_FOUND (20160831/psargs-359)
Sep  2 23:06:40 HunterNAS kernel: ACPI Error: Method parse/execution failed [\_SB.PCI0.SAT0.SPT1._GTF] (Node ffff8806074512a8), AE_NOT_FOUND (20160831/psparse-543)
Sep  2 23:06:40 HunterNAS kernel: ata2.00: NCQ Send/Recv Log not supported
Sep  2 23:06:40 HunterNAS kernel: ata2.00: configured for UDMA/133

 

Any thoughts?

 

2017-09-02 15.00.07.jpg

hunternas-diagnostics-20170902-2321.zip

  • Quote
    • Author

    A bit more data.  There's a loop in the attached diagnostics related to plex and a memory issue.  Does this indicate a memory module problem?  Could that be the source of the server locking up all the time?

    hunternas-diagnostics-20170903-1558.zip

  • Quote
    • 1 year later...

    I'm having the same issue. Were you able to resolve this problem?

  • Quote

    • Archived

    This topic is now archived and is closed to further replies.

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