I just installed unRAID for the first time last night but I have had the network connection go down and not allow me to access the computer over the gui.  I don't know what to do besides reboot the computer and once it is back up and running it is fine for awhile.  Is there any reason this would be happening.  I would try to look at the logs but I can't get to them when the network connection is down.  Any ideas on how to troubleshoot this or fix this?  I am running version 6.4.1

Plug in a monitor and keyboard and login as root, then type diagnostics at the prompt. This will create a diagnostics zip file in the logs folder on your USB flash device. Attach that file to your next post.

 

Have you replaced the network cable/tried a different port on your switch?

No I have not tried another network cable or port.   This computer is using a Ryzen chip so after I posted I did some more digging and found I needed to add the code below.  So this was done before I ran the diagnostic but i am posting what I have.  Take a look and see if there is anything weird and I will run it and see if I am still having issues and will update with what I find.

/usr/local/sbin/zenstates --c6-disable

executer-diagnostics-20180308-2325.zip

Edited March 9, 20188 yr by mgranger

Yes, you need to do that or, if your BIOS has the option, adjust the Power Supply Idle Control.

 

I just checked - your BIOS is old but recent ones for ASRock boards do have that option.

Edited March 9, 20188 yr by John_M
Added link

When you said it "keeps losing network connection", did you mean that or is the server freezing when idle? There is a big difference. Keeping a keyboard and monitor attached will help you distinguish between the two.

Ok I will look into updating the BIOS.  So far I have had better results with the disable C state but I am not sure I understand what that is yet.  It sounds like doing it through the BIOS is a better option.  As far as "losing network connection" when I type in the IP address I am not able to access the gui.  I think I server is not frozen but rather something to do with the C state although I haven't researched it enough yet.  It seems like the server is still operating when I have the keyboard and monitor plugged in.