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Edited by mickjayjay

14 minutes ago, mickjayjay said:

Is there a log file I can look at to see what's happening?

Post your diagnostics (Tools - diagnostics)

45 minutes ago, Squid said:

Post your diagnostics (Tools - diagnostics)

 

35 minutes ago, mickjayjay said:

Hi Squid,

 

Thanks! I've sent it to you in a PM.

 

In general 

 

Quote

PLEASE do not privately ask the moderators or other users for personal support!  Helpful moderators and users are just users like yourself, unpaid volunteers, and do not provide official support, so it is better to ask support questions on the forum instead.  That way, you get the benefit of having answers from the whole community, instead of just one person who may or may not know, or may be wrong, or may be unavailable.  Plus, you will probably get faster help.  And, other users in the community can benefit by learning from your problem and its solution.

 

from the Need Help "sticky" 

 

https://lime-technology.com/forums/topic/37579-need-help-read-me-first/

 

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