So I am up until recently a very happy unraid pro user.  I recently added a few more 1.5T's and I was having a problem with my array clearing.  email unraid support and get an email straight back from Tom asking some questions about the HW and requesting a syslog.  Sent him a Syslog and answered his questions and he said he would take a look.  That was on Oct 21st.  Emailed him again on the Oct 25th, November 12th and again today and no reply.  I understand tom may be busy and can comprehend that maybe he hasn't had to time to fully investigate the issue yet but I have a big problem with just being ignored.  I'm disapointed at this point.  Anyone know how to reach support?

 

Sean

I'm looking at this issue right now.  One thing that contributed to this problem is that some of your email comes as "Sean Smith", some as "Sean W. Smith", and Outlook is not grouping it all together.

 

In your email you mention you are using the Norco 4220 case.  Do you have power connected to all the power connectors on the backplane?  See last post of this thread:

http://lime-technology.com/forum/index.php?topic=8629.0

I read the last post and don't understand what I should be getting from those posts?

 

In the norco 4220 all backplanes are being powered off the big corsair power supply I bought. It only has 1 rail so there is nothing I need to do with load balancing etc....

 

I send mails sometimes from outlook and sometimes from gmail web.  both come through fine and all you had to do was hit reply?  I don't see what this has to do with ignoring my 3 requests for status?

 

Sean

OK I was confused.  I was looking at the last post on Page 1.  I saw the last post on page2.  In my case all 10 connectors on the backplanes (2each x 5 slots) are all connected to power.  nothing is unconnected.... hope that helps.

 

Sean

I send mails sometimes from outlook and sometimes from gmail web.  both come through fine and all you had to do was hit reply?  I don't see what this has to do with ignoring my 3 requests for status?

 

Sean

 

If he is trying to follow an issue which you have via the email address then it is more than likely not continuing to group them properly becuase of the different "Sender" name that is coming through.

 

This has happened to me on occasion because of the way I sort and separate my email.

Well I understand but anyway you look at it.  I didn't get a reply for a month despite doing everything according to protocol.  I'm glad he is paying attention now but thats why people use a ticket tracking systems (for which I opened a ticket for this, no replies there either).  I get it that he's busy but this support experience has been unpleasent regardless of how it turns out.

 

Sean