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UPS / USB Issues?

DivideBy0
in General Support

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Just recently installed and configure UNRAID. So far I am happy.  I am in middle of a large hard drive copy job so I can'r reboot my box but out of nowhere I stared getting these UPS /USB errors.  It has been working fine for few days.  Any idea where do I start to troubleshoot?

 

Diagnostic Attached Please:

 

[239484.482949] usb 1-1.1: USB disconnect, device number 3

[239484.654891] usb 1-1.1: new full-speed USB device number 6 using ehci-pci

[239484.740036] hid-generic 0003:0764:0501.0004: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[239486.274950] usb 1-1.1: USB disconnect, device number 6

[239486.447874] usb 1-1.1: new full-speed USB device number 7 using ehci-pci

[239486.531995] hid-generic 0003:0764:0501.0005: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[239662.915026] usb 1-1.1: USB disconnect, device number 7

[239663.088714] usb 1-1.1: new full-speed USB device number 8 using ehci-pci

[239663.174138] hid-generic 0003:0764:0501.0006: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[239666.243030] usb 1-1.1: USB disconnect, device number 8

[239666.415721] usb 1-1.1: new full-speed USB device number 9 using ehci-pci

[239666.501062] hid-generic 0003:0764:0501.0007: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[240019.267176] usb 1-1.1: USB disconnect, device number 9

[240019.439389] usb 1-1.1: new full-speed USB device number 10 using ehci-pci

[240019.524871] hid-generic 0003:0764:0501.0008: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[240021.315170] usb 1-1.1: USB disconnect, device number 10

[240021.487384] usb 1-1.1: new full-speed USB device number 11 using ehci-pci

[240021.572741] hid-generic 0003:0764:0501.0009: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[241831.858564] mce: [Hardware Error]: Machine check events logged

[241831.858570] mce: [Hardware Error]: Machine check events logged

[243974.212849] usb 1-1.1: USB disconnect, device number 11

[243974.386787] usb 1-1.1: new full-speed USB device number 12 using ehci-pci

[243974.471684] hid-generic 0003:0764:0501.000A: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[243976.004825] usb 1-1.1: USB disconnect, device number 12

[243976.177773] usb 1-1.1: new full-speed USB device number 13 using ehci-pci

[243976.263115] hid-generic 0003:0764:0501.000B: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[244848.453167] usb 1-1.1: USB disconnect, device number 13

[244848.625424] usb 1-1.1: new full-speed USB device number 14 using ehci-pci

[244848.710664] hid-generic 0003:0764:0501.000C: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[244944.453220] usb 1-1.1: USB disconnect, device number 14

[244944.626880] usb 1-1.1: new full-speed USB device number 15 using ehci-pci

[244944.712224] hid-generic 0003:0764:0501.000D: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[246459.461851] usb 1-1.1: USB disconnect, device number 15

[246459.633977] usb 1-1.1: new full-speed USB device number 16 using ehci-pci

[246459.719298] hid-generic 0003:0764:0501.000E: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[246461.509855] usb 1-1.1: USB disconnect, device number 16

[246461.681991] usb 1-1.1: new full-speed USB device number 17 using ehci-pci

[246461.767208] hid-generic 0003:0764:0501.000F: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[246757.189978] usb 1-1.1: USB disconnect, device number 17

[246766.065367] usb 1-1.1: new full-speed USB device number 18 using ehci-pci

[246766.150629] hid-generic 0003:0764:0501.0010: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[247004.742083] usb 1-1.1: USB disconnect, device number 18

[247004.915644] usb 1-1.1: new full-speed USB device number 19 using ehci-pci

[247005.000994] hid-generic 0003:0764:0501.0011: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[247502.150303] usb 1-1.1: USB disconnect, device number 19

[247502.323180] usb 1-1.1: new full-speed USB device number 20 using ehci-pci

[247502.409008] hid-generic 0003:0764:0501.0012: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[247922.758462] usb 1-1.1: USB disconnect, device number 20

[247922.932383] usb 1-1.1: new full-speed USB device number 21 using ehci-pci

[247923.017295] hid-generic 0003:0764:0501.0013: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[247924.806468] usb 1-1.1: USB disconnect, device number 21

[247924.979399] usb 1-1.1: new full-speed USB device number 22 using ehci-pci

[247925.064851] hid-generic 0003:0764:0501.0014: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

[248787.270822] usb 1-1.1: USB disconnect, device number 22

[248787.443533] usb 1-1.1: new full-speed USB device number 23 using ehci-pci

[248787.528745] hid-generic 0003:0764:0501.0015: hiddev96,hidraw0: USB HID v1.10 Device [CPS CST135XLU] on usb-0000:00:16.0-1.1/input0

nas-unraid-diagnostics-20200602-1305.zip

Edited by johnwhicker

  • Quote

    Those USB's suggest poor connections at the motherboard / UPS for the cable.  Also try a different port on the server

     

    More importantly though, in the middle of all that happening you also have 

    Jun  2 10:55:15 NAS-UNRAID kernel: mce: [Hardware Error]: Machine check events logged

    You should install mcetools via NerdPack and then at the terminal, post the output of 

    mcelog

     

  • Quote
    • Author
    5 hours ago, Squid said:

    Those USB's suggest poor connections at the motherboard / UPS for the cable.  Also try a different port on the server

     

    More importantly though, in the middle of all that happening you also have 

    
Jun  2 10:55:15 NAS-UNRAID kernel: mce: [Hardware Error]: Machine check events logged

    You should install mcetools via NerdPack and then at the terminal, post the output of 

    
mcelog

     

    I appreciate it and someone pointed me to that as well.  Looks like an ECC ram correction error.  I will do a full and extensive memtest after I finish this long array copy job. Here is the mcelog output.  Any other ideas?

     

    root@NAS-UNRAID:~# mcelog

    Hardware event. This is not a software error.

    MCE 0

    CPU 0 BANK 5

    ADDR 22f43abc0

    TIME 1591113315 Tue Jun  2 10:55:15 2020

    MCG status:

    MCi status:

    Corrected error

    Error enabled

    MCi_ADDR register valid

    MCA: MEMORY CONTROLLER RD_CHANNEL1_ERR

    Transaction: Memory read error

    STATUS 9400004000910091 MCGSTATUS 0

    MCGCAP 806 APICID 0 SOCKETID 0

    MICROCODE 12d

    CPUID Vendor Intel Family 6 Model 77

    Hardware event. This is not a software error.

    MCE 1

    CPU 1 BANK 5

    ADDR 22f43abc0

    TIME 1591113315 Tue Jun  2 10:55:15 2020

    MCG status:

    MCi status:

    Corrected error

    Error enabled

    MCi_ADDR register valid

    MCA: MEMORY CONTROLLER RD_CHANNEL1_ERR

    Transaction: Memory read error

    STATUS 9400004000910091 MCGSTATUS 0

    MCGCAP 806 APICID 2 SOCKETID 0

    MICROCODE 12d

    CPUID Vendor Intel Family 6 Model 77

    root@NAS-UNRAID:~#

    Edited by johnwhicker

  • Quote

    • Archived

    This topic is now archived and is closed to further replies.

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