HDDs not showing on array

[Kalixion]

Hiya, I'm brand new to unraid. I built the server a bit ago, but finally had time to set up the software. This is a fresh install and I just booted it up an hour ago.

 

Issue:

I got unraid to boot up just fine. I purchased a Pro key and installed it. Then going to my array I only see my two SSDs showing up. The two hard drives I have are not showing up and I think that is due to the case. The drives are hotswappable, so they are not directly connected to the motherboard like my SSDs are. I'm not sure how to exactly fix this, but I'm assuming its software based because my hard drive lights are on. I'm heading back to my office tomorrow to mess with cables to the hard drives.

 

CASE: Rosewill 4U Server Chassis/Server Case/Rackmount Case, Metal Rack Mount Computer Case with 12 Hot Swap Bays & 5 Fans Pre-Installed (RSV-L4412)

Amazon Link

CPU: AMD Ryzen 7 3700X 3.6 GHz 8-Core Processor

MB: Asus PRIME X570-P ATX AM4 Motherboard

RAM: Corsair Vengeance LPX 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory

 

STORAGE:

Western Digital Blue 500 GB M.2-2280 Solid State Drive (For Cache)

Western Digital Blue 500 GB 2.5" Solid State Drive (For VMs)
Seagate IronWolf NAS 10 TB 3.5" 7200RPM Internal Hard Drive (1) (For Parity)
Seagate IronWolf NAS 10 TB 3.5" 7200RPM Internal Hard Drive (2) (For Storage)

 

GPU: 

Gigabyte Radeon RX 580 8 GB GAMING 8G Video Card

EVGA GTX 750ti

 

PSU: EVGA Supernova 750 G5, 80 Plus Gold 750W, Fully Modular, Compact 150mm Size, Power Supply 220-G5-0750-X1

fluxhubcentral-diagnostics-20200724-1757.zip

[trurl]

Does your BIOS see the disks?

[Warrentheo]

From his lsscsi.txt file:

[0:0:0:0]    disk    JetFlash Transcend 16GB   1100  /dev/sda   /dev/sg0 
  state=running queue_depth=1 scsi_level=7 type=0 device_blocked=0 timeout=30
  dir: /sys/bus/scsi/devices/0:0:0:0  [/sys/devices/pci0000:00/0000:00:01.2/0000:01:00.0/0000:02:08.0/0000:05:00.3/usb4/4-4/4-4:1.0/host0/target0:0:0/0:0:0:0]
[6:0:0:0]    disk    ATA      WDC WDS500G2B0A  90WD  /dev/sdb   /dev/sg1 
  state=running queue_depth=32 scsi_level=6 type=0 device_blocked=0 timeout=30
  dir: /sys/bus/scsi/devices/6:0:0:0  [/sys/devices/pci0000:00/0000:00:01.2/0000:01:00.0/0000:02:0a.0/0000:07:00.0/ata6/host6/target6:0:0/6:0:0:0]
[13:0:0:0]   disk    ATA      SanDisk SSD G5 B 00WD  /dev/sdc   /dev/sg2 
  state=running queue_depth=32 scsi_level=6 type=0 device_blocked=0 timeout=30
  dir: /sys/bus/scsi/devices/13:0:0:0  [/sys/devices/pci0000:00/0000:00:08.3/0000:0c:00.0/ata13/host13/target13:0:0/13:0:0:0]
NVMe module may not be loaded

and his df.txt

Filesystem      Size  Used Avail Use% Mounted on
rootfs           16G  610M   15G   4% /
tmpfs            32M  652K   32M   2% /run
devtmpfs         16G     0   16G   0% /dev
tmpfs            16G     0   16G   0% /dev/shm
cgroup_root     8.0M     0  8.0M   0% /sys/fs/cgroup
tmpfs           128M  244K  128M   1% /var/log
/dev/sda1        15G  215M   15G   2% /boot
/dev/loop0      9.2M  9.2M     0 100% /lib/modules
/dev/loop1      7.3M  7.3M     0 100% /lib/firmware

so it doesn't look like they are detected...  Just the SSD's

Edited July 25, 2020 by Warrentheo

[trurl]

df won't show any disk until disks are assigned, formatted, and the array started so the disk filesystems get mounted.

 

The smart folder in those diagnostics also doesn't show them, which is why I asked if he could see them in the BIOS.

[JorgeB]

One of them is likely generating these:

 

Jul 24 14:55:59 FluxHubCentral kernel: ata4: softreset failed (1st FIS failed)
Jul 24 14:55:59 FluxHubCentral kernel: ata4: limiting SATA link speed to 3.0 Gbps
Jul 24 14:56:04 FluxHubCentral kernel: ata4: softreset failed (device not ready)
Jul 24 14:56:04 FluxHubCentral kernel: ata4: reset failed, giving up
Jul 24 14:56:14 FluxHubCentral kernel: ata4: softreset failed (1st FIS failed)
### [PREVIOUS LINE REPEATED 2 TIMES] ###
Jul 24 14:56:59 FluxHubCentral kernel: ata4: limiting SATA link speed to 3.0 Gbps
Jul 24 14:57:04 FluxHubCentral kernel: ata4: softreset failed (device not ready)
Jul 24 14:57:04 FluxHubCentral kernel: ata4: reset failed, giving up
Jul 24 14:57:14 FluxHubCentral kernel: ata4: softreset failed (1st FIS failed)
### [PREVIOUS LINE REPEATED 2 TIMES] ###
Jul 24 14:57:59 FluxHubCentral kernel: ata4: limiting SATA link speed to 3.0 Gbps
Jul 24 14:58:04 FluxHubCentral kernel: ata4: softreset failed (device not ready)
Jul 24 14:58:04 FluxHubCentral kernel: ata4: reset failed, giving up
Jul 24 14:58:14 FluxHubCentral kernel: ata4: softreset failed (1st FIS failed)

 

This is hardware issue, try different cables/port