I have an 8TB white label WD Red which Unraid has set to disabled due to the SMART test showing Helium level FAILING NOW. Before I replace it, is there anything else I should check to see if it is indeed failing?

arthur-smart-20200924-0909.zip

Unraid won't disable a disk because of SMART, if it's disable it means there was a write error, and looking at SMART the disk is really failing, probably because all the helium leaked out, you'll need to replace it.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     PO-R--   088   088   016    -    5767168
  2 Throughput_Performance  --S---   130   130   054    -    108
  3 Spin_Up_Time            POS---   148   148   024    -    447 (Average 439)
  4 Start_Stop_Count        -O--C-   100   100   000    -    44
  5 Reallocated_Sector_Ct   PO--CK   100   100   005    -    80
  7 Seek_Error_Rate         -O-R--   100   100   067    -    0
  8 Seek_Time_Performance   --S---   128   128   020    -    18
  9 Power_On_Hours          -O--C-   099   099   000    -    8712  < 363 days, no bueno... should be YEARS.
 10 Spin_Retry_Count        -O--C-   100   100   060    -    0
 12 Power_Cycle_Count       -O--CK   100   100   000    -    44
 22 Helium_Level            PO---K   001   001   025    NOW  1     < ---- bad. no bueno

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Damn, this got me looking at all my HGST ultrastars.. 
That's right under a year of use, I would swap/pull that drive immediately and start working on a warranty call. 
Not sure how white label ones are handled.. maybe through the vendor on the drive? (my white label ones are for HP servers.. I would call HPE in my case.. YMMV of course)

In the US, shucked drives will be covered regardless (unless you damaged it during shucking), don't even need to put it back in the enclosure - not sure how you guys handle it in Europe

 

FWIW - WD shows it in warranty until July 2022

Edited September 24, 20205 yr by Michael_P

I'll pull this one and put in a warranty claim then.

 

The server took a rather large hit during shipping, knocking some disks free from their mountings. These were then loose to bang around in the case...when I got it I could hear them moving before I opened the box  In hindsight I should have removed them before shipping to be safe.

 

I think I got lucky and only lost this one disk but would there be a good stat(s) to check on the rest of the disks to see if they were also damaged?

Edited September 24, 20205 yr by eeans

Run an extended SMART test on all disks.

1 hour ago, eeans said:

I'll pull this one and put in a warranty claim then.

 

The server took a rather large hit during shipping, knocking some disks free from their mountings. These were then loose to bang around in the case...when I got it I could hear them moving before I opened the box  In hindsight I should have removed them before shipping to be safe.

 

I think I got lucky and only lost this one disk but would there be a good stat(s) to check on the rest of the disks to see if they were also damaged?

Look at the Helium level - anything lower than 25 is bad it looks like (thats the threshold for being bad in that smart report)
As well as the raw read error rate.. 

 

I would say that helium level below 100 is bad, it means it's leaking.

41 minutes ago, JorgeB said:

I would say that helium level below 100 is bad, it means it's leaking.

I'm not sure what the level should be at.. ie:  if that's a % or not. there should an acceptable loss though over time though. What that is.. noooooooo idea

I just checked my helium drives, and I don't see a helium indicator in the smart report. (running an extended test now though)

Edited September 24, 20205 yr by Geekd4d

8 minutes ago, Geekd4d said:

I just checked my helium drives, and I don't see a helium indicator in the smart report.

Then they are not helium, at least not from WD or HGST, AFAIK all have attribute #22 to indicate level, not sure if about Seagates.

11 minutes ago, Geekd4d said:

I'm not sure what the level should be at.. ie:  if that's a % or not.

Helium level on SMART for all helium drives I've seen so far, except the one above, was always 100, including the ones I have.

For anyone else here in the Netherlands, I had zero issues getting my replacement drive from WD. I shipped it back to them as a bare drive, not in the original external enclosure. A few days later they shipped me a brand new WD EasyStore 8TB as a replacement.