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USB 3.0 PCIe Expansion Card - USB Drives not recognised by Unraid. HELP Please!!

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Have just installed an Orico 4-port USB 3.0 PCIe expansion card (https://www.orico.cc/us/product/detail/3330.html) into my HP Z800. It seems to be recognised by the hardware as it shows in the IOMMU groups, power is supplied to the USB drives, but they do not appear in Unraid UNassigned Devices. Plugging into onboard USB2.0 ports works however. 

I am a bit of a noobie to unraid so am totally unsure what to do from here. This is the second USB3 card I have tried. This one specifically says that it is compatible with Linux. 

1 hour ago, GeeTeeNZ said:

Have just installed an Orico 4-port USB 3.0 PCIe expansion card (https://www.orico.cc/us/product/detail/3330.html) into my HP Z800. It seems to be recognised by the hardware as it shows in the IOMMU groups, power is supplied to the USB drives, but they do not appear in Unraid UNassigned Devices. Plugging into onboard USB2.0 ports works however. 

I am a bit of a noobie to unraid so am totally unsure what to do from here. This is the second USB3 card I have tried. This one specifically says that it is compatible with Linux. 

If you lspci -v do you see kernel modules or drivers against your Orico?

 

02:00.0 Non-Volatile memory controller: Micron/Crucial Technology P2 NVMe PCIe SSD (rev 01) (prog-if 02 [NVM Express])
        Subsystem: Micron/Crucial Technology P2 NVMe PCIe SSD
        Flags: bus master, fast devsel, latency 0, IRQ 16, NUMA node 0, IOMMU group 13
        Memory at 52700000 (64-bit, non-prefetchable) [size=16K]
        Capabilities: [80] Express Endpoint, MSI 00
        Capabilities: [d0] MSI-X: Enable+ Count=9 Masked-
        Capabilities: [e0] MSI: Enable- Count=1/8 Maskable+ 64bit+
        Capabilities: [f8] Power Management version 3
        Capabilities: [100] Latency Tolerance Reporting
        Capabilities: [110] L1 PM Substates
        Capabilities: [200] Advanced Error Reporting
        Capabilities: [300] Secondary PCI Express
        Kernel driver in use: nvme
        Kernel modules: nvme

 

4 hours ago, GeeTeeNZ said:

UNassigned Devices

Maybe that's all you want them for but in case you had more in mind.

 

USB not recommended for array or pool 

  • Author
On 12/2/2021 at 8:44 PM, SimonF said:

If you lspci -v do you see kernel modules or drivers against your Orico?

 

02:00.0 Non-Volatile memory controller: Micron/Crucial Technology P2 NVMe PCIe SSD (rev 01) (prog-if 02 [NVM Express])
        Subsystem: Micron/Crucial Technology P2 NVMe PCIe SSD
        Flags: bus master, fast devsel, latency 0, IRQ 16, NUMA node 0, IOMMU group 13
        Memory at 52700000 (64-bit, non-prefetchable) [size=16K]
        Capabilities: [80] Express Endpoint, MSI 00
        Capabilities: [d0] MSI-X: Enable+ Count=9 Masked-
        Capabilities: [e0] MSI: Enable- Count=1/8 Maskable+ 64bit+
        Capabilities: [f8] Power Management version 3
        Capabilities: [100] Latency Tolerance Reporting
        Capabilities: [110] L1 PM Substates
        Capabilities: [200] Advanced Error Reporting
        Capabilities: [300] Secondary PCI Express
        Kernel driver in use: nvme
        Kernel modules: nvme

 

 

Sorry for the delay in replying. Got the following:

03:00.0 USB controller: VIA Technologies, Inc. VL805/806 xHCI USB 3.0 Controller (rev 01) (prog-if 30 [XHCI])
        Subsystem: VIA Technologies, Inc. VL805 USB 3.0 Host Controller
        Flags: bus master, fast devsel, latency 0, IRQ 36, IOMMU group 18
        Memory at df000000 (64-bit, non-prefetchable) [size=4K]
        Capabilities: [80] Power Management version 3
        Capabilities: [90] MSI: Enable+ Count=1/4 Maskable- 64bit+
        Capabilities: [c4] Express Endpoint, MSI 00
        Capabilities: [100] Advanced Error Reporting
        Kernel driver in use: xhci_hcd

 

Have also attached the diagnostics package.

 

What do you suggest from here?

Cheers,

GT

xeus-diagnostics-20211202-1842.zip

  • Author
On 12/3/2021 at 12:19 AM, trurl said:

Maybe that's all you want them for but in case you had more in mind.

 

USB not recommended for array or pool 

Was thinking of using 2x 2TB for movies/tv. 

What is the problem with USB out of interest??

cheers,

GT

 

2 hours ago, GeeTeeNZ said:

What is the problem with USB out of interest??

Several, worst is random disconnect / reconnect events that kick the drives from the array.

2 hours ago, GeeTeeNZ said:

 

Sorry for the delay in replying. Got the following:

03:00.0 USB controller: VIA Technologies, Inc. VL805/806 xHCI USB 3.0 Controller (rev 01) (prog-if 30 [XHCI])
        Subsystem: VIA Technologies, Inc. VL805 USB 3.0 Host Controller
        Flags: bus master, fast devsel, latency 0, IRQ 36, IOMMU group 18
        Memory at df000000 (64-bit, non-prefetchable) [size=4K]
        Capabilities: [80] Power Management version 3
        Capabilities: [90] MSI: Enable+ Count=1/4 Maskable- 64bit+
        Capabilities: [c4] Express Endpoint, MSI 00
        Capabilities: [100] Advanced Error Reporting
        Kernel driver in use: xhci_hcd

 

Have also attached the diagnostics package.

 

What do you suggest from here?

Cheers,

GT

xeus-diagnostics-20211202-1842.zip 104.84 kB · 0 downloads

Seems to be showing in lsusb also. Bus 009 Device 002: ID 2109:3431 VIA Labs, Inc. Hub

 

But there are errors showing in the log.

 

Dec  2 16:29:59 XEUS kernel: usb 10-1: new SuperSpeed Gen 1 USB device number 12 using xhci_hcd
Dec  2 16:30:04 XEUS kernel: usb 10-1: device descriptor read/8, error -110
Dec  2 16:30:04 XEUS kernel: usb 10-1: new SuperSpeed Gen 1 USB device number 12 using xhci_hcd
Dec  2 16:30:10 XEUS kernel: usb 10-1: device descriptor read/8, error -110

 

Maybe related to power,  have you connected the SATA power connector the card if it has one like below?

 

image.png.3ae1ea68aed059c0e2d7e8c860c7df44.png

  • Author
On 12/5/2021 at 2:15 AM, SimonF said:

Seems to be showing in lsusb also. Bus 009 Device 002: ID 2109:3431 VIA Labs, Inc. Hub

 

But there are errors showing in the log.

 

Dec  2 16:29:59 XEUS kernel: usb 10-1: new SuperSpeed Gen 1 USB device number 12 using xhci_hcd
Dec  2 16:30:04 XEUS kernel: usb 10-1: device descriptor read/8, error -110
Dec  2 16:30:04 XEUS kernel: usb 10-1: new SuperSpeed Gen 1 USB device number 12 using xhci_hcd
Dec  2 16:30:10 XEUS kernel: usb 10-1: device descriptor read/8, error -110

 

Maybe related to power,  have you connected the SATA power connector the card if it has one like below?

 

image.png.3ae1ea68aed059c0e2d7e8c860c7df44.png

 

Yes, I hadn't initially and there was no power to the USB HDDs. Connected and both drives spun up, but were still not recognised.

Any other thoughts?

 

cheers

12 hours ago, GeeTeeNZ said:

still not recognised.

yet another reason

On 12/2/2021 at 6:19 AM, trurl said:

USB not recommended for array or pool 

 

13 hours ago, GeeTeeNZ said:

 

Yes, I hadn't initially and there was no power to the USB HDDs. Connected and both drives spun up, but were still not recognised.

Any other thoughts?

 

cheers

Have you tried connecting a mouse or something that is not a disk?

 

can you plug something in and send the log entires?

  • Author
8 hours ago, SimonF said:

Have you tried connecting a mouse or something that is not a disk?

 

can you plug something in and send the log entires?

Tried both a mouse & keyboard - No Luck. Logs attached.

cheers,

GT

xeus-diagnostics-20211207-1525.zip

Keyboard and mouse show in lsusb & in logs. Looks ok. What is not working with them?

 

Bus 009 Device 004: ID 045e:00db Microsoft Corp. Natural Ergonomic Keyboard 4000 V1.0
Bus 009 Device 003: ID 045e:009d Microsoft Corp. Wireless Optical Desktop 3.0
Bus 009 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 009 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

 

usb 9-1.1: new low-speed USB device number 3 using xhci_hcd
Dec  7 15:23:22 XEUS kernel: usb 2-6: new high-speed USB device number 4 using ehci-pci
Dec  7 15:23:22 XEUS kernel: input: Microsoft Microsoft Wireless Optical Desktop® 2.10 as /devices/pci0000:00/0000:00:01.0/0000:03:00.0/usb9/9-1/9-1.1/9-1.1:1.0/0003:045E:009D.0001/input/input4
Dec  7 15:23:22 XEUS kernel: microsoft 0003:045E:009D.0001: input,hidraw0: USB HID v1.11 Keyboard [Microsoft Microsoft Wireless Optical Desktop® 2.10] on usb-0000:03:00.0-1.1/input0
Dec  7 15:23:22 XEUS kernel: input: Microsoft Microsoft Wireless Optical Desktop® 2.10 as /devices/pci0000:00/0000:00:01.0/0000:03:00.0/usb9/9-1/9-1.1/9-1.1:1.1/0003:045E:009D.0002/input/input5
Dec  7 15:23:22 XEUS kernel: usb-storage 2-6:1.0: USB Mass Storage device detected
Dec  7 15:23:22 XEUS kernel: scsi host2: usb-storage 2-6:1.0
Dec  7 15:23:22 XEUS kernel: microsoft 0003:045E:009D.0002: input,hidraw1: USB HID v1.11 Mouse [Microsoft Microsoft Wireless Optical Desktop® 2.10] on usb-0000:03:00.0-1.1/input1
Dec  7 15:23:22 XEUS kernel: tsc: Refined TSC clocksource calibration: 2926.002 MHz
Dec  7 15:23:22 XEUS kernel: clocksource: tsc: mask: 0xffffffffffffffff max_cycles: 0x2a2d367e7b2, max_idle_ns: 440795351536 ns
Dec  7 15:23:22 XEUS kernel: clocksource: Switched to clocksource tsc
Dec  7 15:23:22 XEUS kernel: usb 9-1.3: new low-speed USB device number 4 using xhci_hcd
Dec  7 15:23:22 XEUS kernel: input: Microsoft Natural® Ergonomic Keyboard 4000 as /devices/pci0000:00/0000:00:01.0/0000:03:00.0/usb9/9-1/9-1.3/9-1.3:1.0/0003:045E:00DB.0003/input/input6
Dec  7 15:23:22 XEUS kernel: microsoft 0003:045E:00DB.0003: input,hidraw2: USB HID v1.11 Keyboard [Microsoft Natural® Ergonomic Keyboard 4000] on usb-0000:03:00.0-1.3/input0
Dec  7 15:23:22 XEUS kernel: input: Microsoft Natural® Ergonomic Keyboard 4000 as /devices/pci0000:00/0000:00:01.0/0000:03:00.0/usb9/9-1/9-1.3/9-1.3:1.1/0003:045E:00DB.0004/input/input7
Dec  7 15:23:22 XEUS kernel: microsoft 0003:045E:00DB.0004: input,hidraw3: USB HID v1.11 Device [Microsoft Natural® Ergonomic Keyboard 4000] on usb-0000:03:00.0-1.3/input1

 

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