I am not sure where to go from here and i know its still in beta and i also know you get alot of these posts so i hate to pile on but its frustrating when i followed the steps to the letter and i know its setup correctly.

 

I have port 13856 as suggested forwarding to 3443 again as suggested. Doing this did change the wording from local to remote in my servers but it still says offline and the hostname URL only works locally not remotely.

 

https://tinyurl.com/y6hu64ah

 

https://tinyurl.com/yxw6w9bx

 

So in UNraid i set https to 3443 and wan to 13856

Using 6.9 so TLS is set to auto.

 

What am i missing?

Just to clarify, are these the instructions you are following?
  https://wiki.unraid.net/My_Servers#Configuring_Remote_Access_.28optional.29 

 

1) On the Settings -> Management Access -> My Servers page, press the "Check" button. If it says "Your Unraid Server is reachable from the internet" then the port forward is setup correctly. 

 

2) If the My Servers dashboard says "offline", please open a web terminal and type "unraid-api restart". That should bring the system online, although we are working through some connection issues at the moment.

 

3) When viewing the My Servers dashboard from inside your network the link will say "Local access".  If you are outside your network and the server is online, it will say "Remote access"

 

FYI, these are your urls:

* Local access: https://hash.unraid.net:3443

* Remote access: https://www.hash.unraid.net:13856  <-- note the "www"

 

Yes sir those are the instructions.

 

1 - It says its unreachable from outside my network. https://tinyurl.com/yykz88u5 you will see in the screenshot the info it wants me to setup is exaclty what i have setup according to my previous screenhosts.

 

2 - ran it, but it didnt help in my unraid under the drop down it says response not successful, receive status code 500, actually scratch that, it did help it made it so it says online in my dahsboard now https://tinyurl.com/y4oszln4 however clicking on remote access still gives me "this page cannot be accessed"

 

3 - it says remote access which only adds to my confusion

9 minutes ago, thedinz said:

1 - It says its unreachable from outside my network. https://tinyurl.com/yykz88u5 you will see in the screenshot the info it wants me to setup is exaclty what i have setup according to my previous screenhosts.

 

Have you forwarded this port in your router? If this is showing an error the remote access link isn't going to work.

3 minutes ago, OmgImAlexis said:

Have you forwarded this port in your router? If this is showing an error the remote access link isn't going to work.

Yes indeed i posted screenshots in my first post, but maybe i somehow goofed? IF your able to take a quick look maybe you will spot my mistake but i really do not think so.

Edited December 9, 20214 yr by thedinz

17 minutes ago, thedinz said:

1 - It says its unreachable from outside my network. https://tinyurl.com/yykz88u5 you will see in the screenshot the info it wants me to setup is exaclty what i have setup according to my previous screenhosts.

 

Either the port forward is not setup correctly, or there is possibly an issue with DDNS.

 

At a web terminal type:

php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v

Let me know what it says. You can blank out your hash and external ip before sharing.

 

 

14 minutes ago, ljm42 said:

 

Either the port forward is not setup correctly, or there is possibly an issue with DDNS.

 

At a web terminal type:

php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -v

Let me know what it says. You can blank out your hash and external ip before sharing.

 

 

Here you are

 

Unraid OS 6.9.2
Signed in to Unraid.net as thedinz
Use SSL is auto
Local Access url: https://REMOVED.unraid.net:3443
Remote Access url: https://www.REMOVED.unraid.net:13856

Request:
{
    "keyfile": "XhyMe...",
    "plgversion": "2021.10.12.1921",
    "internalip": "192.168.1.215",
    "internalhostname": "REMOVED.unraid.net",
    "internalport": "3443",
    "internalprotocol": "https",
    "remoteaccess": "yes",
    "servercomment": "Media server",
    "servername": "Cloud",
    "externalhostname": "REMOVED.unraid.net",
    "externalport": "13856",
    "externalprotocol": "https"
}
Response (HTTP 200):
[]
success

OK one more, type:

host www.REMOVED.unraid.net

does that resolve to your expected WAN IP?

2 minutes ago, ljm42 said:

OK one more, type:

host www.REMOVED.unraid.net

does that resolve to your expected WAN IP?

I feel like i am quickly becoming a pain in the ass but that command responds with host command not found

no you are fine

 

sorry for the basic question, but you replaced "REMOVED" with your actual hash right?  i.e. if `host www.yourhash.unraid.net` does not resolve then that is a problem on our end that we need to resolve before your remote access will work.

Just now, ljm42 said:

no you are fine

 

sorry for the basic question, but you replaced "REMOVED" with your actual hash right?  i.e. if `host www.yourhash.unraid.net` does not resolve then that is a problem on our end that we need to resolve before your remote access will work.

Correct i replaced it with the actual host but the command failed

Oh I misread, you said "command not found". Yeah this is 6.9.2 and that command was added in 6.10

 

Sorry, can you try this?

  ping www.REMOVED.unraid.net

you can press CTRL-C once it displays the ip address

 

PING www.REMOVED.unraid.net (REMOVED) 56(84) bytes of data.
64 bytes from pool-REMOVED.fios.verizon.net (REMOVED): icmp_seq=1 ttl=64 time=0.657 ms
^C
--- www.REMOVED.unraid.net ping statistics ---
7 packets transmitted, 7 received, 0% packet loss, time 6008ms
rtt min/avg/max/mdev = 0.384/0.444/0.657/0.093 ms

Edited December 9, 20214 yr by thedinz

It appeared to work

OK so the DDNS is working properly. Since the CHECK button fails, there must be an issue with your port forward.

 

I've looked at your screenshots and they look fine to me, yet it isn't working. Maybe reboot your router?

On 12/9/2021 at 5:17 PM, ljm42 said:

OK so the DDNS is working properly. Since the CHECK button fails, there must be an issue with your port forward.

 

I've looked at your screenshots and they look fine to me, yet it isn't working. Maybe reboot your router?

Thank you for all the help on this, the reboot did not do it but i do however still think issue is with my router. There is a good news though, it was enough to get me to stop paying my ISP to rent this basic router from them and to get my own more professional grade router so once that comes in and i set it up i will report back and let you know if that solves the issue.

On 12/9/2021 at 5:17 PM, ljm42 said:

OK so the DDNS is working properly. Since the CHECK button fails, there must be an issue with your port forward.

 

I've looked at your screenshots and they look fine to me, yet it isn't working. Maybe reboot your router?

The new router did it! I am good to go now!

woot! glad to hear it!