I've never changed USB or replaced my USB. So I thought have my "yearly" replacement available. I did the full backup as told on the Wiki, used the USB creator to make a new USB using the backup.zip and after booting my setup. I only have the following options:

 

 

Edited April 29, 20224 yr by plantsandbinary

Looks like a bug with the latest rc5 release where we removed the Sign In option for base 6.10 users. We'll work on fixing this.

 

In the meantime please contact [email protected].

• Include a non-redacted screenshot of your Tools > Registration page.
• Copy and paste both old and new USB Flash GUIDs (this way we don't accidentally transpose when replacing your key)

 

1 hour ago, plantsandbinary said:

I've never changed USB or replaced my USB. So I thought have my "yearly" replacement available.

What if you succeed in replacing your still working flash drive, then the replacement fails within a year? Why fix something that isn't broken?

3 hours ago, zspearmint said:

• Include a non-redacted screenshot of your Tools > Registration page.

Whenever contacting support, simply do a copy & paste of the contents of the page.  It includes everything we need to see, and screenshots potentially introduce errors.

 

Ideally, also email from the address you registered the key with.  If you're emailing from a different account, let us know what the original was or your invoice number etc.  Makes things easier to sort it all out.

I managed to fix it by signing up for the "my servers" thing, but it would be nice to not have to do that... at least its still in beta and I shouldn't have had to connect my machine in order to see the option to replace the key. So I would say that surely it is a bug.

Edited April 30, 20224 yr by plantsandbinary

On 4/29/2022 at 7:01 PM, plantsandbinary said:

I managed to fix it by signing up for the "my servers" thing, but it would be nice to not have to do that... at least its still in beta and I shouldn't have had to connect my machine in order to see the option to replace the key. So I would say that surely it is a bug.

You’re correct. I’ll be working on the replace key option without requiring sign this week. Thanks for bringing to our attention.

On 5/1/2022 at 1:35 PM, zspearmint said:

You’re correct. I’ll be working on the replace key option without requiring sign this week. Thanks for bringing to our attention.

did that not get fixed?  I just had to sign-in in order to replace my key on a new USB.  Otherwise i was just getting errors.  apparently it's still an issue!