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Unraid crashing while migrating data (New to Unraid)


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Hey, I am new to Unraid and doing the trial right now. I have been struggling all day trying to migrate my data into an unraid array. I am running on an Asustor 6604T, I copied all my data off the Asustor onto a 12TB HDD (used 8TB). Now I setup Unraid and trying to migrate the data. I have tried copying it through terminal with cp to /mnt/user/data/ I have tried using mc to the same location. I have even tried copying it with rsync and every time within about 5 minutes the unraid webgui fails and I have to hold the power button down to hard shutdown and then bring it back up. Does any one have any idea?

 

I also took out the parity drive, set up hourly data mover from the scheduler and don't know what else to do. It seems stable and runs for hours as long as its not transferring data from the external drive to the array.

Edited by ZerkerEOD
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2 hours ago, JorgeB said:

Enable the syslog server and post that together with the complete diagnostics after a crash. 

That is sadly easier said than done. I apparently burned it to the ground. I was trying to research similar problems and someone said ensure that you have the most updated BIOS, and the only way to do that is from inside the Asustor ADM software. So I did a stupid thing and pulled the flash drive that was booting properly so that it would boot to ADM. I also pulled all HDD so that ADM didn't overwrite what I had. Turns out you need a drive to start it, so I inserted one I didn't care about and found out my BIOS was the most up to date that crappy company has released. So I stuck my flash drive back in and it is no longer seem in the boot menu. I can select boot from file and boot that way but if it ever ever goes down I have to connect the monitor and keyboard to recover.

 

So, I spent most of last night dealing with losing my configuration also since I was still on a trial key testing it out and rebuilding the flash drive. Then I came across a post where SanDisk isn't recommended anymore so I ordered a new one. I have also tried flashing the stick with both UEFI (originally working) and EFI modes. Nothing works anymore. 

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No sorry, I can only boot if I go to the boot from file option which means i have to have a keyboard and monitor plugged in at all times for when or if it crashes or a power outage takes it offline. 

 

I used to show in the actual boot menu and would remember the choice before I pulled the USB to attempt to update bios. 

 

I uploaded images in hopes that helps. I don't know if it's the flash drive or the bios that's bad. I order a Samsung fit drive that should arrive tomorrow and I'll try to format it and see if that is recognized. But since I reformated the SanDisk yesterday I wouldn't be able to pull the logs for the original problem. 

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46 minutes ago, JorgeB said:

Possibly a flash drive problem, also make sure UEFI boot is enabled in Unraid, there should be an EFI folder, if it's EFI- rename it.

I renamed it when flashing several times. I only tried one time for EFI (without naming it) and it didn't work either. I will update tomorrow but honestly I think it could be the Asustor 6604T. The reason I am switching from the ADM to Unraid is because the ADM and Docker would crash so that I had no access to my services that I was hosting (about 3-5 days before a crash) and it wouldn't reboot from the ADM manager, or even sshing and doing a kernel reboot mod. I would have to have physical access to the server and hold the power button for a hard shutdown which is never good.

Edited by ZerkerEOD
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  • ZerkerEOD changed the title to Unraid crashing while migrating data (New to Unraid)
On 8/4/2022 at 12:15 PM, JorgeB said:

Possibly a flash drive problem, also make sure UEFI boot is enabled in Unraid, there should be an EFI folder, if it's EFI- rename it.

Does not appear to be the flashdrive. I just got a Samsung fit which is a recommended one and it is also not being recognized at a boot device. I am not sure why it initially worked and now it doesn't.

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On 8/4/2022 at 8:09 AM, JorgeB said:

Enable the syslog server and post that together with the complete diagnostics after a crash. 

So I have it running (Have to boot through the boot with file option each time, otherwise it tries to boot into ADM). I am about to pull the CMOS battery to see if that fixes the BIOS. However, now that I have it running I started the syslog server after the first crash. I now have a display connected directly to the NAS and using the terminal for the file transfer. I will upload two photos showing that but not sure how it helps. The second photo, with only one line out output from rsync, was taken after it froze. I let it run over night until the morning. The display stayed on and didn't time out like normal, and key presses did not register. I figured maybe its still running in the background or something. I let it run over night and would think that 8TB would transfer in 15 hours. Today's login showed that it wasn't running in the background as I have like 5GB more on the drives, so it failed quickly when starting rsync.

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syslog.txt nasty-diagnostics-20220807-0923.zip

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1 hour ago, JorgeB said:

Syslog posted it's not from the syslog server, it's the same from the diags, that one will only cover the last boot.

How can I pull it from the server then? I just went to the syslog section and copied the text to a file.

 

On a side note, I don't think it's Unraid at all. I downloaded memtest86 booted it up and started running it. At 1 min 20 seconds it froze just like Unraid did. I'm not sure why ADM (Asustor) works perfectly to include large transfer's, but everything else fails miserably. I can't wait to get rid of this POS hardware. 

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